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Types of Probing Questions

Stephanie Flint

Created on November 25, 2024

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Transcript

Types of Probing Questions

Instruction: Click the ( i ) button to navigate and see the information.

CLARIFYING QUESTIONS

Purpose No.

EXPLORATORY QUESTIONS

Purpose No.

detailed-oriented questions

Purpose No.

FOLLOW-UP QUESTIONS

Purpose No.

Follow-Up Questions

  • Expand on initial responses.
  • Example:
    • "You mentioned the delivery was delayed - how has that impacted your plans?"

Clarifying Questions

  • Ensure you understand the customer’s point.
  • Example:
    • "When you say it is not working, can you explain what happens when you try to use it?"

Exploratory Questions

  • Dig into underlying reasons.
  • Example:
    • "What led you to choose this product for your project?"

Detailed-Oriented Questions

  • Gather specifics for accurate solutions.
  • Example:
    • "Which part of the installation process was challenging?"