5.1.2 Trades of Hospitality 2024

Learners can:

• list career options within the service industry
• describe the job responsibilities of careers within the service industry
• explain how to obtain a career in the service industry

Warm Up: Each day we will begin with a question or activity to get us started!

Monday, Wednesday, Friday 12:40-1:25 pm

Welcome to Intro to Trades Mrs. Vandernick lvandernick@ccaeducate.me (717) 710-3300 ext. 11814

The Plan for Today: Unit 5 5.1.2 Trades of Hospitality Goals:

Vocabulary

• flight attendant
• hospitality manager
• travel agent

Think About It...

• Edwin enjoys his work at the hotel and has been there for two years.
• He loves working with the staff and doesn't plan to leave.
• Currently, Edwin works at the front desk handling check-ins, check-outs, and room bookings.
• He plans to move into a management role eventually.
• The hotel has many departments, including a restaurant, pool, cleaning staff, and shuttle service.

• Travel is a key part of hospitality, focused on customer accommodation.
• Hospitality management can lead to careers in various industries, including:
• Hotels
• Cruise lines
• Event planning
• Restaurant management
• Tourism-related sectors
• Smaller-scale hospitality, like Airbnb, is gaining popularity.
• Health and wellness are increasingly important in hospitality, especially post-COVID-19.

Hospitality

• Edwin wants to become a hospitality manager for a promotion at his hotel.
• A hospitality manager handles hotel operations, planning, and organization to ensure smooth business and profitability.
• Key areas of study in hospitality management include:
• Business operations
• Marketing
• Leadership skills
• Budgeting
• Managers must also know sanitation and stay updated on public safety regulations.
• The job outlook for hospitality management is high, especially post-pandemic.

Hospitality Manager

• Average salary for hospitality managers: $50,600.
• Edwin currently makes about $31,000 per year working full-time at $15 an hour.
• Investing in a hospitality management program could lead to a significant financial boost for Edwin.
• Hospitality and tourism industries focus on customer satisfaction.
• Success in these industries depends on keeping customers happy.
• Entry-level jobs often have minimal education requirements.
• Management positions are available with relevant work experience.

Compensation of Hospitality Managers

Question...

Edwin could choose from the following pathways to become a hospitality manager:

• Learn on the Job
• Promotions to management can happen within a workplace.
• No certification or degree is required for a managerial position.
• Employees can be promoted if they learn the business and have an owner willing to promote from within.
• Attend a Vocational School
• Vocational schools offer hospitality management programs.
• This pathway is shorter, quicker, easier, and cheaper than a bachelor's degree.
• Upon completion, you earn a certificate showing proficiency in management tasks.
• Get a Bachelor’s Degree
• No state licensure or school requirement for a managerial position in hospitality.
• Employment requirements depend on the organization and competition.
• A business management degree may be more impressive but costs more time and money.
• Employers value management work experience over just a college degree.

How to Become a Hospitality Manager?

Question...

Trades of Travel

• The airline industry offers a variety of trade careers.
• Pilots fly the aircraft and stay in the front cabin.
• Flight attendants help passengers and are trained for emergencies.
• Flight attendant responsibilities:
• Provide services in the cabin.
• Ensure passenger comfort.
• Monitor passenger safety.
• Deliver safety speeches and instructions.
• Ensure passengers follow safety protocols.
• Job outlook for flight attendants is strong.
• Average salary for flight attendants is $59,000.
• Flight attendants travel to new locations and often stay in hotels.
• There is no formal school for flight attendants; they learn on the job with an airline.

Question...

• Interested in hospitality and travel but not traveling yourself? Consider a career as a travel agent.
• A travel agent plans accommodations, transportation, itineraries, and vacation packages.
• Average salary: $42,300 annually.
• Job outlook: moderate.
• Two approaches for travel agents:
• Sell pre-made vacation packages with hotels, transport, and itineraries arranged.
• Work with clients to customize travel plans, finding hotels, flights, and events.

Travel Agents

• Some colleges in Pennsylvania that offer this:
• Westmoreland County Community College
• Widener University
• The Community College of Allegheny County
• Temple University

• Some vocational schools in Pennsylvania:
• Penn Foster
• Rosedale Technical College
• Various online technical schools

• There are many different ways to become a travel agent. Here are a few:
• Attend a Vocational School
• Many vocational schools offer travel and tourism programs.
• Fast-paced programs allow you to earn a certificate to become a travel agent.
• These programs teach:
• Managing travel plans.
• Necessary documents and insurance policies.
• Get a Bachelor’s Degree
• Colleges and universities offering travel and tourism training can help you enter the field.
• A college degree in travel and tourism is more expensive and takes more time but offers a more comprehensive program.
• Learn on the Job Through a Travel Agency
• Many travel agencies hire people without experience or education and provide on-the-job training.
• This is like an apprenticeship but less formal.
• Online travel agent programs are common, offering internal training.
• These programs usually sell pre-made travel packages rather than creating custom vacations.
• Be Self-Taught and Start Your Own Business
• No licensure is required to be a travel agent in Pennsylvania.
• Anyone can start their own travel agency or build a team.
• There are many online resources to learn best practices.
• It requires continuous learning, but it is possible with determination.

How to Become a Travel Agent

• Travel agencies build connections with hotels and airlines for discounted rates.
• They charge clients the standard or discounted rate for services.
• Agencies profit from the savings between the cost and the price charged to clients.
• Travel agents can use their connections to get discounts for personal vacations.
• Job outlook for travel agents is moderate.
• Travel agents plan and sell transportation and accommodations.
• They assist clients with travel issues, emergencies and help with last-minute schedule changes.

More About Travel Agents

Question...

Question...

Question...

In this lesson, you learned:

• various career options within the service industry
• job responsibilities of those careers within the service industry
• how to obtain a career in the service industry

• In an upcoming lesson, you will learn about trades of real estate.

Summary...