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Service Skills 2 - Purpose of Discovery Questions
Stephanie Flint
Created on November 23, 2024
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Transcript
Purpose of Discovery Questions in Customer Service
Instruction: Click the ( i ) button to navigate and see the information.
UNDERSTAND THE CUSTOMER'S GOALS
Purpose No.
IDENTIFY PAIN POINTS
Purpose No.
PERSONALIZE SOLUTIONS
Purpose No.
BUILD RAPPORT
Purpose No.
Build Rapport
- Show genuine interest and foster trust.
Understand the Customer's Goal
- What they are trying to achieve.
Identify Pain Points
- Any challenges or frustrations they are facing.
Personalize Solutions
- Tailor recommendations to their unique situation.