Reading Digital M4

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Core Reading: M4

https://www.ilo.org/publications/technology-public-employment-services-promote-youth-employment-asia-and

This report provides insights into how public employment services in Asia-Pacific are digitally transforming and how they are using technology to support youth in the labour market.

Technology for youth in PES in Asia and Pacific

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The combined effects of the global pandemic and the general trend of digitalization are pushing public employment services to accelerate their use of innovation to develop and deliver simpler, faster and better services for clients.

This report by the ILO on public employment services explores their role in mitigating the labor market disruptions stemming from the COVID-19 crisis and potentially future crises. Additionally, it investigates the adaptive measures and innovative strategies these institutions have employed.

https://ec.europa.eu/social/main.jsp?catId=1163&intPageId=3451&langId=en&idDataTable=Digitalised%20service%20delivery

https://www.ilo.org/publications/technology-adoption-public-employment-services-catching-future

https://www.ilo.org/publications/public-employment-services-and-active-labour-market-policies-transitions

EU Commission –PES Network - PES knowledge centre: Customer-centred service delivery in a digital age - Toolkit

Technology adoption in PES

Global report part 1-Public employment services and active labour market policies for transitions: Responses to mega trends and crises (chapter 3)