Customer service manual

Q2 Ineligible Risks

& ManagingEnrollments

FL/KS Support Specialist Call

ON THE AGENDA

What is a Q2 Ineligible?

How To Be Start Compliant

Admissions & Us

Q2 Ineligible Reports

Our Cadence

Outreach & Beyond

Reminders

WHAT IS A Q2 INELIGIBLE

WHAT IS THE RISK?

A Q2 INELIGIBLE IS...

Completed enrollment process

On Census Day, each campus evaluates new students who have NOT met requirements. this is to decide if they can start, and complete them before Q2's census. If not met, they will not receive aid or continue in the program.

started their first quarter of classes

has not met start requirements

These students have not received an acceptance letter, and therefore can not advance to their second quarter

HOW TO BE START COMPLIANT

Below are the different types of requirementsto become start compliant

BACKGROUNDS

ORIENTATIONS

CASTLEBRANCH

All Students

MMR, VAR, HEPB

3RP Background

TDAP

Nursing Students

VECHS WAIVER

FLU

FBC Background

TB

CPR

FLU

End of Quarter

DURING QUARTER

In the last 3 weeks of the quarter, Support Specialists meet with Admissions to review the next quarters New Starts. This allows us to add our own outreach to these students to help with limiting the number of students who are not start compliant

The Associate Campus Director attends weekly Q2 meetings to discuss students who are Q2 ineligible and reach out to non-compliant students.

ADMISSIONS & US

POWER BI Enrollment Dashboard

STUDENTS WITHOUT AN ACCEPTANCE LETTER ON FILE

SECTIONED BYADVISOR

Each item that is preventing start compliance

Fiterable for multiple categories

Background Check Emails

2 emails sent Immunizations & Background Checks

LISTED BYSTUDENT ID NUMBER

CAN FILTER BY ADVISOR

VIEW STATUSES OF DOCUMENT LINES

WEEKLY CADENCE

Week 1

Week 4&5

Week 7&8

Week 10-13

Addressing Q2 Ineligibility withoutreach and guidance

end of “deadline” and adding holds

New Starts for next quarter

Drug testing and half way mark

Week 2

Week 6

Week 9

Adding T2 starts and providingguidance

Addressing Q2 Ineligibility withoutreach and guidance

Schedule release and wrap up attempt

OUTREACH & BEYOND

Orientation

In Class Talks

Introduction toCompliance expectations

Speak in Classrooms on compliance topics

Compliance Chat

On Campus Clinics

Open Housecompliance forum

CPR, flu and Fingerprintingon campus

Other Docs in CB

IMM Resources

Simplify document requests for Castlebranch

Local resources for completing compliance requirements

QUICK CHECK!

Question:

WHAt is the deadline for Q2 ineligible students to become start compliant?

Choices:

• Week seven of their first quarter
• Week one of their second quarter
• first Census of their second quarter

THANK YOU!

Weekly Reminders

• Schedule Holds
• Drug Testing
• Happy Holidays!

Any Questions?

Completed within current flu season

complete online nursing orientation

• 2 skin tests
• Chest Xray
• Blood Test

completed through3rd Party using ORI# from VECHS

At leastone dose of each vaccine

Week 2

Begin work with new Q2 ineligibles

After receiving our new list of Q2 Ineligible students, we make another outreach, usually an email, that introduces who we are and provides them a list of what is still missing as well as how to complete these items

Week 4 & 5

Drug Testing &Urgency Increase

We send out drug testing to students who will need it for the following quarter. We increase our urgency with students who are still missing items for the following quarter, as we like to have all of these completed by end of week 7

Week 1

Wrap up Previous Q2 Ineligibles

We focus on making sure anybody still in Q2 Ineligibility status from the previous quarter is aware of the concern, and we are actively seeking to meet with these students in person

CPR WITH BLS FromAmerican red Cross or American heart assoc.

completed inlast 12 months Compelted on rasmussen Form

complete online new student orientation

Completed within the last 10 years

completed throughcastlebrnach

must be completedBEFORE Fingerprinting

Week 6

T2 Starts &pushed Outreach

We receive our new list of T2 new starts who are Q2 ineligible. These students have a shorter window to become compliant, so we work diligently with these students to emphasize the urgency of completing these items by 2nd week of Q2

Week 7 & 8

Clinical Submission &Holds

We urge the students to have all of their requirements complete by week 7, especially those going into clinicals in their second quarter, as our CC starts to submit groups at this time. We also place schedule holds on ALL non-compliant students at the end of week 8, an additional tool to get students compliant.

Week 9

Schedule Release &Wrap Up

Schedules release in week 9, and with students having holds, a majority of our students will become compliant during this week. For those who dont, we will enlist advisors, CED, and Deans to initiate additional outreach to try to have everyone completed by the end of this week.

Week 10-13

new Starts forNext Quarter

By week 10 or 11, we will normally have everyone compliant from the current quarter, and begin working with Admissions on the new starts who will begin the following quarter. We acquire this list and start our initial outreach to these students to attempt to have them compliant before they start.

IMM resources

We provide location and pricing information for a local Walk-in Clinic that offers all required immunizations.

Orientation

We present in the New Start On Campus Orientation. We go over how students can address items that they are still missing for compliance

Compliance Chat

Every day of weeks 3, 6, and 9, a Support Specialist and an Advisor sets up a table in the student commons to have an “Open House” for students to come discuss compliance and any other questions they might have

In Class Talks

In Week 2, we go to each class that is on campus each day of the week to speak on Q2 compliance

Other Docs in Castlebranch

We always check the students other documents in Castlebranch. A lot of the time they have what they need listed on another document and just need to upload it to the correct line.

On Campus Clinics

We have frequent CPR classes on campus, last quarter we had our first on campus flu clinic, and we also have regular on campus fingerprinting. We like to offer these on campus services to make getting compliant that much easier.