Customer service manual

FL/KS Support Specialist Call

Q2 Ineligible Risks

& ManagingEnrollments

Reminders

Outreach & Beyond

Our Cadence

Q2 Ineligible Reports

Admissions & Us

How To Be Start Compliant

What is a Q2 Ineligible?

ON THE AGENDA

Completed enrollment process

started their first quarter of classes

has not met start requirements

These students have not received an acceptance letter, and therefore can not advance to their second quarter

WHAT IS THE RISK?

A Q2 INELIGIBLE IS...

On Census Day, each campus evaluates new students who have NOT met requirements. this is to decide if they can start, and complete them before Q2's census. If not met, they will not receive aid or continue in the program.

WHAT IS A Q2 INELIGIBLE

3RP Background

All Students

MMR, VAR, HEPB

VECHS WAIVER

Nursing Students

TDAP

TB

FBC Background

FLU

CPR

FLU

ORIENTATIONS

BACKGROUNDS

Below are the different types of requirementsto become start compliant

CASTLEBRANCH

HOW TO BE START COMPLIANT

ADMISSIONS & US

DURING QUARTER

The Associate Campus Director attends weekly Q2 meetings to discuss students who are Q2 ineligible and reach out to non-compliant students.

In the last 3 weeks of the quarter, Support Specialists meet with Admissions to review the next quarters New Starts. This allows us to add our own outreach to these students to help with limiting the number of students who are not start compliant

End of Quarter

POWER BI Enrollment Dashboard

Fiterable for multiple categories

Each item that is preventing start compliance

SECTIONED BYADVISOR

STUDENTS WITHOUT AN ACCEPTANCE LETTER ON FILE

VIEW STATUSES OF DOCUMENT LINES

CAN FILTER BY ADVISOR

Background Check Emails

LISTED BYSTUDENT ID NUMBER

2 emails sent Immunizations & Background Checks

New Starts for next quarter

Week 10-13

Schedule release and wrap up attempt

Week 9

end of “deadline” and adding holds

Week 7&8

Adding T2 starts and providingguidance

Week 6

Drug testing and half way mark

Week 4&5

Addressing Q2 Ineligibility withoutreach and guidance

Week 2

Addressing Q2 Ineligibility withoutreach and guidance

Week 1

WEEKLY CADENCE

Local resources for completing compliance requirements

IMM Resources

CPR, flu and Fingerprintingon campus

On Campus Clinics

Speak in Classrooms on compliance topics

In Class Talks

Simplify document requests for Castlebranch

Other Docs in CB

Open Housecompliance forum

Compliance Chat

Introduction toCompliance expectations

Orientation

OUTREACH & BEYOND

• Week seven of their first quarter
• Week one of their second quarter
• first Census of their second quarter

Choices:

Question:

WHAt is the deadline for Q2 ineligible students to become start compliant?

QUICK CHECK!

Weekly Reminders

• Schedule Holds
• Drug Testing
• Happy Holidays!

Any Questions?

THANK YOU!

Completed within current flu season

complete online nursing orientation

• 2 skin tests
• Chest Xray
• Blood Test

completed through3rd Party using ORI# from VECHS

At leastone dose of each vaccine

After receiving our new list of Q2 Ineligible students, we make another outreach, usually an email, that introduces who we are and provides them a list of what is still missing as well as how to complete these items

Week 2

Begin work with new Q2 ineligibles

We send out drug testing to students who will need it for the following quarter. We increase our urgency with students who are still missing items for the following quarter, as we like to have all of these completed by end of week 7

Week 4 & 5

Drug Testing &Urgency Increase

We focus on making sure anybody still in Q2 Ineligibility status from the previous quarter is aware of the concern, and we are actively seeking to meet with these students in person

Week 1

Wrap up Previous Q2 Ineligibles

CPR WITH BLS FromAmerican red Cross or American heart assoc.

completed inlast 12 months Compelted on rasmussen Form

complete online new student orientation

Completed within the last 10 years

completed throughcastlebrnach

must be completedBEFORE Fingerprinting

We receive our new list of T2 new starts who are Q2 ineligible. These students have a shorter window to become compliant, so we work diligently with these students to emphasize the urgency of completing these items by 2nd week of Q2

Week 6

T2 Starts &pushed Outreach

We urge the students to have all of their requirements complete by week 7, especially those going into clinicals in their second quarter, as our CC starts to submit groups at this time. We also place schedule holds on ALL non-compliant students at the end of week 8, an additional tool to get students compliant.

Week 7 & 8

Clinical Submission &Holds

Schedules release in week 9, and with students having holds, a majority of our students will become compliant during this week. For those who dont, we will enlist advisors, CED, and Deans to initiate additional outreach to try to have everyone completed by the end of this week.

Week 9

Schedule Release &Wrap Up

By week 10 or 11, we will normally have everyone compliant from the current quarter, and begin working with Admissions on the new starts who will begin the following quarter. We acquire this list and start our initial outreach to these students to attempt to have them compliant before they start.

Week 10-13

new Starts forNext Quarter

IMM resources

We provide location and pricing information for a local Walk-in Clinic that offers all required immunizations.

Orientation

We present in the New Start On Campus Orientation. We go over how students can address items that they are still missing for compliance

Compliance Chat

Every day of weeks 3, 6, and 9, a Support Specialist and an Advisor sets up a table in the student commons to have an “Open House” for students to come discuss compliance and any other questions they might have

In Class Talks

In Week 2, we go to each class that is on campus each day of the week to speak on Q2 compliance

Other Docs in Castlebranch

We always check the students other documents in Castlebranch. A lot of the time they have what they need listed on another document and just need to upload it to the correct line.

On Campus Clinics

We have frequent CPR classes on campus, last quarter we had our first on campus flu clinic, and we also have regular on campus fingerprinting. We like to offer these on campus services to make getting compliant that much easier.