Event Sales Conversation Flow

Event Sales Conversation Flow

Here’s a structured conversation flow for a C Spire Fiber salesperson doing cold calling, designed to ensure professionalism, clear communication, and a great customer experience: (Click on the pointer in each box)

2. Identifying Customer’s Needs

• Customer Response: “Yes, I have internet at home.”
• Sales Rep: “That’s great! What kind of internet service are you using right now? Are you satisfied with your current speeds?”
• Customer Response: “It’s okay, but it’s a bit slow.”
• Sales Rep: “I totally understand. A lot of people feel that way. With C Spire Home Fiber, you can experience ultra-fast, reliable internet with speeds that won’t slow down, even when the whole family is online. Would you be interested in hearing how it compares to what you're using now?”

5. Closing the Sale or Setting Next Steps

• Customer Response: “That sounds good, but I need to think about it.”
• Sales Rep: “I completely understand—this is an important decision! I can give you some more details to take home, or I can schedule a quick follow-up call to answer any additional questions you might have. What would work best for you?”
• Customer Response: “Let’s set up a follow-up call.”
• Sales Rep: “Perfect! I’ll get your contact info, and we can schedule a time that works for you. Thank you for stopping by, and I’ll be in touch soon to help you get started with C Spire Home Fiber!”

6. Final Thanks & GoodbyeSales Rep: “Thanks so much for your time today! I’m glad we had a chance to chat about C Spire. Enjoy the rest of the event, and I’ll be following up soon. Take care!”

4. Overcoming Objections

• Customer Response: “I’m not sure if fiber is necessary for me, I don’t do a lot of streaming.”
• Sales Rep: “That’s completely understandable! But even if you’re not streaming a lot right now, our Home Fiber service provides you with a stronger, more reliable connection. It’s great for working from home, handling multiple devices, and future-proofing your home for the growing digital world. What do you think? Would you be open to exploring how it can enhance your home setup?”

3. Presenting C Spire Home Fiber Benefits

• Sales Rep: “C Spire Home Fiber offers speeds up to 1 Gbps, which means you can stream, game, and work from home without interruptions. Plus, we have no data caps or hidden fees, which makes it a great value. Does that sound like something that would fit your needs?”
• Customer Response: “That sounds interesting, but how much does it cost?”
• Sales Rep: “Our prices are very competitive, and we offer a range of plans based on your usage and needs. The best part is that we’re upfront about our pricing—no surprises or hidden charges. Would you like to know more about the different plans we offer?”

1. Greeting & Introduction

• Sales Rep: "Hi there! Welcome to C Spire. How are you doing today?"
• Customer Response: “Good, thanks!”
• Sales Rep: “That’s great! I’m [Your Name], and I’m here to tell you about our fast, reliable Home Fiber service. Are you currently using internet services at home?”