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Transcript

DETECTIVES

SOP

SOP Essentials: How to Find and Use Standard Procedures Effectively

Get Started

Locate and click on this icon to access the SOP.

Locate and click on the hat icon to return to this page.

Get Started

At eXp Realty, we prioritize consistency and compliance through established processes and procedures, supported by our Standard Operating Procedures (SOPs). SOPs serve as a reference tool and are tailored to different roles, often varying by state or province.

What is an SOP?

In this activity, you will practice navigating a training SOP. Click the briefcase to open the SOP and read about what an SOP is and how we use it here at eXp Realty. After you have reviewed the SOP, answer the five questions.

In This Activity

CLUE: Keep the SOP open in another tab while you conduct your ivestigation.

Get Started

Click the briefcase to search the SOP!

1/5

G

Next Page

This function is your best friend when working with digital SOPs. It allows you to quickly search for keywords or phrases without manually scanning the document: Ctrl or CMD + _____________.

F

B

L

Go Back

Click the briefcase to search the SOP!

Graphic

2/5

What is an SOP? A Standard Operating Procedure (SOP) is a detailed, __________ set of instructions designed to help users perform a specific task or process correctly and consistently.

Verbal

Next Page

Written

Video

Go Back

Click the briefcase to search the SOP!

Which one of these is NOT a benefit of using a SOP?

3/5

Accuracy

Flexibility

Creativity

Efficency

Next Page

Go Back

Click the briefcase to search the SOP!

4/5

According to your practice SOP, what are the roles and responsibilities of a Sales Agent:

Reviews and approves client details.

Schedules and conducts the onboarding call.

Reviews agent files for accuracy.

Next Page

Collects and submits client information.

Go Back

Click the briefcase to search the SOP!

When searching the SOP, use specific ___________ like "steps," "responsibility," or the name of a process (e.g., "contract signing").

5/5

Keywords

Notes

Next Page

Letters

Phrases

Go Back

Click the briefcase to search the SOP!

DETECTIVES

Great Job! Thanks for Playing!

Start Over

SOP

Not quite.. Check the SOP!

Correct!

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Correct!

Not quite.. Check the SOP!

Not quite.. Check the SOP!

Not quite..

Not quite.. Check the SOP!

Not quite.. Check the SOP!

Correct!

Correct!

Not quite.. Check the SOP!

Not quite.. Check the SOP!

Not quite..

Not quite.. Check the SOP!

Not quite.. Check the SOP!

Not quite.. Check the SOP!

Correct!

Not quite.. Check the SOP!

Not quite.. Check the SOP!