*WIP* SOP Detective_Silent
Amy Lemnah
Created on November 19, 2024
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Transcript
DETECTIVES
SOP
SOP Essentials: How to Find and Use Standard Procedures Effectively
Get Started
Locate and click on this icon to access the SOP.
Locate and click on the hat icon to return to this page.
Get Started
At eXp Realty, we prioritize consistency and compliance through established processes and procedures, supported by our Standard Operating Procedures (SOPs). SOPs serve as a reference tool and are tailored to different roles, often varying by state or province.
What is an SOP?
In this activity, you will practice navigating a training SOP. Click the briefcase to open the SOP and read about what an SOP is and how we use it here at eXp Realty. After you have reviewed the SOP, answer the five questions.
In This Activity
CLUE: Keep the SOP open in another tab while you conduct your ivestigation.
Get Started
Click the briefcase to search the SOP!
1/5
G
Next Page
This function is your best friend when working with digital SOPs. It allows you to quickly search for keywords or phrases without manually scanning the document: Ctrl or CMD + _____________.
F
B
L
Go Back
Click the briefcase to search the SOP!
Graphic
2/5
What is an SOP? A Standard Operating Procedure (SOP) is a detailed, __________ set of instructions designed to help users perform a specific task or process correctly and consistently.
Verbal
Next Page
Written
Video
Go Back
Click the briefcase to search the SOP!
Which one of these is NOT a benefit of using a SOP?
3/5
Accuracy
Flexibility
Creativity
Efficency
Next Page
Go Back
Click the briefcase to search the SOP!
4/5
According to your practice SOP, what are the roles and responsibilities of a Sales Agent:
Reviews and approves client details.
Schedules and conducts the onboarding call.
Reviews agent files for accuracy.
Next Page
Collects and submits client information.
Go Back
Click the briefcase to search the SOP!
When searching the SOP, use specific ___________ like "steps," "responsibility," or the name of a process (e.g., "contract signing").
5/5
Keywords
Notes
Next Page
Letters
Phrases
Go Back
Click the briefcase to search the SOP!
DETECTIVES
Great Job! Thanks for Playing!
Start Over
SOP
Not quite.. Check the SOP!
Correct!
Not quite..
Correct!
Not quite.. Check the SOP!
Not quite.. Check the SOP!
Not quite..
Not quite.. Check the SOP!
Not quite.. Check the SOP!
Correct!
Correct!
Not quite.. Check the SOP!
Not quite.. Check the SOP!
Not quite..
Not quite.. Check the SOP!
Not quite.. Check the SOP!
Not quite.. Check the SOP!
Correct!
Not quite.. Check the SOP!
Not quite.. Check the SOP!