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(Virtual) QA Point Person Orientation Training
LCE
Created on November 19, 2024
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Transcript
Ent University |
Question
Quality Assurance Orientation
5,856.52
5,856.52
00/00/0000
0.21
2,499.79
0.00 C
668.61 T
Payment
00/00/0000
PERSONAL LINE OF CREDIT [10000000000]
34,537.29
668.61
2020 CADILLAC ESCALADE ESV [100000000]
L 12
L 00
Balance
Available/DQ
Due Date
Description
Share
loans - 2
NO STRINGS CHECKING [1000200788100]
1,287.09
1,282.09
PRIMARY SAVINGS [1000200788001]
S 12
S 00
Balance
Available
Maturity
Description
Share
Shares - 2
CK HOLD BASE: $ 2,500.00
REMINDER: NEVER GROW UP
CALL CENTER PASSWORD: NEVERLAND
Warning 078 - Share Closed Due to Fraud
Warning 029 - Restrict Shared Branching
Warning 036 - Military/Military Related
SSN/TIN
Warnings/Comments
123 MAIN STREET COLORADO SPRINGS, CO 80918-6517
Type
Not Specified: 111-111-1111
SSN
000-00-0000
08/26/1974
Joint S 12
PEREGOY,MARGENE
Not Specified: 111-111-1111
Birthdate
SSN
000-00-0000
08/26/1974
Joint S 00
PEREGOY,MARGENE
Not Specified: 111-111-1111
SSN
000-00-0000
10/14/1973
Primary
ECKSTEIN,TERESIA
Preferred Contact
Name Type
Member
Branch: 0
Type: Internal Account
Account 0000200788 - Preferred Member - Name: ECKSTEIN,TERESIA
This is a section that can be used to give some recent news or tidbits in how to help our members better.
<<
Transaction Balance: 0.00
Transaction Codes:
Icebreaker
Begin
What product did you purchase that let you down?
5,856.52
5,856.52
00/00/0000
0.21
2,499.79
0.00 C
668.61 T
Payment
00/00/0000
PERSONAL LINE OF CREDIT [10000000000]
34,537.29
668.61
2020 CADILLAC ESCALADE ESV [100000000]
L 12
L 00
Balance
Available/DQ
Due Date
Description
Share
loans - 2
NO STRINGS CHECKING [1000200788100]
1,287.09
1,282.09
PRIMARY SAVINGS [1000200788001]
S 12
S 00
Balance
Available
Maturity
Description
Share
Shares - 2
CK HOLD BASE: $ 2,500.00
REMINDER: NEVER GROW UP
CALL CENTER PASSWORD: NEVERLAND
Warning 078 - Share Closed Due to Fraud
Warning 029 - Restrict Shared Branching
Warning 036 - Military/Military Related
SSN/TIN
Warnings/Comments
123 MAIN STREET COLORADO SPRINGS, CO 80918-6517
Type
Not Specified: 111-111-1111
SSN
000-00-0000
08/26/1974
Joint S 12
PEREGOY,MARGENE
Not Specified: 111-111-1111
Birthdate
SSN
000-00-0000
08/26/1974
Joint S 00
PEREGOY,MARGENE
Not Specified: 111-111-1111
SSN
000-00-0000
10/14/1973
Primary
ECKSTEIN,TERESIA
Preferred Contact
Name Type
Member
Branch: 0
Type: Internal Account
Account 0000200788 - Preferred Member - Name: ECKSTEIN,TERESIA
This is a section that can be used to give some recent news or tidbits in how to help our members better.
<<
Transaction Balance: 0.00
Transaction Codes:
Learning Objectives
- Examine key components of the Quality Assurance (QA) Process
Learning Objectives
- Examine key components of the Quality Assurance (QA) Process
- Identify errors in submitted materials with the use of a style guide
Learning Objectives
Throw your answer in the chat!
What is Quality Assurance?
Next
Quality assurance (QA) is a process that consists of establishing standards, guidelines and procedures to prevent quality issues and maintain the integrity of the product or service throughout its development.
Select "View Options" at the top of your screen.
Accessing Annotations
Select "Annotate"
Select "View Options" at the top of your screen.
Accessing Annotations
Select "Draw" - typically a squiggle line
Select "Annotate"
Select "View Options" at the top of your screen.
Accessing Annotations
Quality Assurance Audits
Quality Assurance Testing
Quality Assurance Monitoring & Control
Quality Assurance Process Design
Quality Planning
Gather Feedback & Validation
Use your annotation draw tool to connect each step in the correct order.
Next
Great job!
Quality Assurance Audits
Quality Assurance Testing
Quality Assurance Monitoring & Control
Quality Assurance Process Design
Quality Planning
Gather Feedback & Validation
Next
QA Point Person Responsibilities
- Function
- Grammar
- Formatting
- Professionality
Next
QA Point Person Responsibilities
- Function
- Grammar
- Formatting
- Professionality
Next
QA Point Person Responsibilities
What makes a good learning experience?
Next
QA Point Person Responsibilities
- Unified Voices/Look
- Similar Experience
- Represent Ent Well
Next
- Team Style Guide
- Ent Marketing Brand Guidelines
- Grammarly
- LCE Image Repository
QA Resources
Next
Use your annotation stamp to identify what is good and what needs adjustments.
(photo from Ent.com)
How to Facilitate.
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Presentation
Tablet
Adjust
(photo from Ent.com)
How to Facilitate.
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Presentation
Tablet
(photo from Ent.com)
How to Facilitate
Lorem ipsum dolor sit amet
Presentation
Tablet
BOTTOM LINE
QA Point People assist with creating a positive experience in the learning process of a participant.
You are the yellow dot
Quality Assurance Point People (QA PP) work with systems and workflows that help govern service or product creation in addition to testing and identifying problems that may arise in the process, activity, handout, slide deck, etc.
Accessing Stamp Annotation
Select 'Stamp' - typically a check mark
Select "Annotate"
Select "View Options" at the top of your screen.
You can message the entire group on the call, or choose specific individuals to message by using the drop-down menu.
In the toolbar at the bottom of the screen, click on the chat bubble labeled ‘Chat.’
Accessing the Chat Feature in Zoom
You can message the entire group on the call, or choose specific individuals to message by using the drop-down menu.
In the toolbar at the bottom of the screen, click on the chat bubble labeled ‘Chat.’
Accessing the Chat Feature in Zoom
You can message the entire group on the call, or choose specific individuals to message by using the drop-down menu.
In the toolbar at the bottom of the screen, click on the chat bubble labeled ‘Chat.’