Want to create interactive content? It’s easy in Genially!
(Virtual) QA Point Person Orientation Training
LCE
Created on November 19, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
<<
Account 0000200788 - Preferred Member - Name: ECKSTEIN,TERESIA
Transaction Balance: 0.00
Type: Internal Account
Branch: 0
This is a section that can be used to give some recent news or tidbits in how to help our members better.
Birthdate
SSN/TIN
Type
Member
Name Type
Preferred Contact
10/14/1973
ECKSTEIN,TERESIA
Primary
000-00-0000
SSN
Not Specified: 111-111-1111
PEREGOY,MARGENE
Joint S 00
08/26/1974
000-00-0000
SSN
Not Specified: 111-111-1111
PEREGOY,MARGENE
Joint S 12
08/26/1974
000-00-0000
SSN
Not Specified: 111-111-1111
Ent University |
123 MAIN STREET COLORADO SPRINGS, CO 80918-6517
Warnings/Comments
Warning 036 - Military/Military Related
Warning 029 - Restrict Shared Branching
Quality Assurance Orientation
Warning 078 - Share Closed Due to Fraud
CALL CENTER PASSWORD: NEVERLAND
REMINDER: NEVER GROW UP
CK HOLD BASE: $ 2,500.00
Shares - 2
Share
Description
Maturity
Available
Balance
S 00
PRIMARY SAVINGS [1000200788001]
1,282.09
1,287.09
5,856.52
5,856.52
S 12
NO STRINGS CHECKING [1000200788100]
loans - 2
Payment
Share
Description
Due Date
Balance
Available/DQ
668.61
34,537.29
L 00
2020 CADILLAC ESCALADE ESV [100000000]
00/00/0000
668.61 T
Transaction Codes:
L 12
PERSONAL LINE OF CREDIT [10000000000]
0.00 C
2,499.79
0.21
00/00/0000
Question
<<
Account 0000200788 - Preferred Member - Name: ECKSTEIN,TERESIA
Transaction Balance: 0.00
Type: Internal Account
Branch: 0
This is a section that can be used to give some recent news or tidbits in how to help our members better.
Birthdate
SSN/TIN
Type
Member
Name Type
Preferred Contact
10/14/1973
ECKSTEIN,TERESIA
Primary
000-00-0000
SSN
Not Specified: 111-111-1111
PEREGOY,MARGENE
Joint S 00
08/26/1974
000-00-0000
SSN
Not Specified: 111-111-1111
PEREGOY,MARGENE
Joint S 12
08/26/1974
000-00-0000
SSN
Not Specified: 111-111-1111
Icebreaker
123 MAIN STREET COLORADO SPRINGS, CO 80918-6517
Warnings/Comments
Warning 036 - Military/Military Related
Warning 029 - Restrict Shared Branching
What product did you purchase that let you down?
Warning 078 - Share Closed Due to Fraud
CALL CENTER PASSWORD: NEVERLAND
REMINDER: NEVER GROW UP
CK HOLD BASE: $ 2,500.00
Shares - 2
Share
Description
Maturity
Available
Balance
S 00
PRIMARY SAVINGS [1000200788001]
1,282.09
1,287.09
5,856.52
5,856.52
S 12
NO STRINGS CHECKING [1000200788100]
loans - 2
Payment
Share
Description
Due Date
Balance
Available/DQ
668.61
34,537.29
L 00
2020 CADILLAC ESCALADE ESV [100000000]
00/00/0000
668.61 T
Transaction Codes:
L 12
PERSONAL LINE OF CREDIT [10000000000]
0.00 C
2,499.79
0.21
00/00/0000
Begin
Learning Objectives
Learning Objectives
- Examine key components of the Quality Assurance (QA) Process
Learning Objectives
- Examine key components of the Quality Assurance (QA) Process
- Identify errors in submitted materials with the use of a style guide
What is Quality Assurance?
Throw your answer in the chat!
Quality assurance (QA) is a process that consists of establishing standards, guidelines and procedures to prevent quality issues and maintain the integrity of the product or service throughout its development.
Next
Accessing Annotations
Select "View Options" at the top of your screen.
Accessing Annotations
Select "View Options" at the top of your screen.
Select "Annotate"
Accessing Annotations
Select "View Options" at the top of your screen.
Select "Annotate"
Select "Draw" - typically a squiggle line
Quality Planning
Quality Assurance Monitoring & Control
Use your annotation draw tool to connect each step in the correct order.
Quality Assurance Audits
Quality Assurance Process Design
Quality Assurance Testing
Gather Feedback & Validation
Quality Planning
Quality Assurance Process Design
Quality Assurance Testing
Great job!
Quality Assurance Monitoring & Control
Gather Feedback & Validation
Next
Quality Assurance Audits
QA Point Person Responsibilities
- Function
- Grammar
- Formatting
- Professionality
Next
QA Point Person Responsibilities
- Function
- Grammar
- Formatting
- Professionality
Next
QA Point Person Responsibilities
What makes a good learning experience?
Next
QA Point Person Responsibilities
- Unified Voices/Look
- Similar Experience
- Represent Ent Well
Next
QA Resources
- Team Style Guide
- Ent Marketing Brand Guidelines
- Grammarly
- LCE Image Repository
Next
How to Facilitate.
Use your annotation stamp to identify what is good and what needs adjustments.
Tablet
Presentation
Lorem ipsum dolor sit amet
Next
(photo from Ent.com)
How to Facilitate.
Tablet
Presentation
Lorem ipsum dolor sit amet
Adjust
(photo from Ent.com)
How to Facilitate
Tablet
Presentation
Lorem ipsum dolor sit amet
(photo from Ent.com)
You are the yellow dot
Quality Assurance Point People (QA PP) work with systems and workflows that help govern service or product creation in addition to testing and identifying problems that may arise in the process, activity, handout, slide deck, etc.
BOTTOM LINE
QA Point People assist with creating a positive experience in the learning process of a participant.
Accessing Stamp Annotation
Select "View Options" at the top of your screen.
Select "Annotate"
Select 'Stamp' - typically a check mark
Accessing the Chat Feature in Zoom
In the toolbar at the bottom of the screen, click on the chat bubble labeled ‘Chat.’
You can message the entire group on the call, or choose specific individuals to message by using the drop-down menu.
Accessing the Chat Feature in Zoom
In the toolbar at the bottom of the screen, click on the chat bubble labeled ‘Chat.’
You can message the entire group on the call, or choose specific individuals to message by using the drop-down menu.
Accessing the Chat Feature in Zoom
In the toolbar at the bottom of the screen, click on the chat bubble labeled ‘Chat.’
You can message the entire group on the call, or choose specific individuals to message by using the drop-down menu.