Business Upper Intermediate writing 5 8

Match a–f below to a phrase with a similar meaning in green boxes. Drag them to the blank spaces. a) What I’ll do immediately is … ___________________________________________________ b) I would like to apologize for … ___________________________________________________ c) I hope you will accept … ___________________________________________________ d) I’m afraid this was because of … ___________________________________________________ e) I really do apologize for … ___________________________________________________ f) I would like to look into this further … ___________________________________________________

3) I will be investigating what exactly happened

2) I’m afraid we have been having

1) I’m terribly sorry to hear about

5) We would like to offer you

4) In the meantime I’ve arranged for

6) Once again, please accept our sincere apologies

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1 b - 2 d - 3 f - 4 a - 5 c - 6 e