Business Upper Intermediate writing 5 7

Now match 1–6 in green boxes to a–f to construct a letter responding to the complaint. Drag them to the blank spaces. a … a 10% discount off your next order as we value your custom greatly. ___________________________________________________ b … problems with our inventory system recently. ___________________________________________________ c … the problems you’ve had with this shipment. ___________________________________________________ d … for the inconvenience this has caused you. ___________________________________________________ e … to make sure this problem doesn’t occur again. ___________________________________________________ f … the outstanding 2,000 units to be dispatched to you today. ___________________________________________________

3) I will be investigating what exactly happened

2) I’m afraid we have been having

1) I’m terribly sorry to hear about

5) We would like to offer you

4) In the meantime I’ve arranged for

6) Once again, please accept our sincere apologies

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a 5 - b 2 - c 1 - d 6 - e 3 - f 4