Telephony Transfer
Academy Oz Squad
Created on November 19, 2024
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Transcript
Call Transfer
This interactive graphic highlights the steps for transferring a call. This is also known as a Blind or Cold transfer.
Start
To transfer a call, click the Transfer button in the tab bar.
Click Transfer to directly route the call to another associate or call group.
Type the name of the associate or call group (using BR#### to search) or enter an external number to transfer..