Business Upper Intermediate writing 5 6

Look at expressions 1–6 below. Match each one to a piece of good advice in green boxes. Drag them to the blank spaces. 1) I’m terribly sorry to hear about __________________________________________________________ 2) I’m afraid we have been having __________________________________________________________ 3) I will be investigating what exactly happened __________________________________________________________ 4) In the meantime I’ve arranged for __________________________________________________________ 5) We would like to offer you __________________________________________________________

Explain what you intend to do to rectify the situation

Express sincere regret

Explain how the trouble occurred

Offer a goodwill gesture

Promise to get to the bottom of the problem

1 Express sincere regret 2 Explain how the trouble occurred 3 Promise to get to the bottom of the problem 4 Explain what you intend to do to rectify the situation 5 Offer a goodwill gesture

Click here to see the answer