Decide which of the following is good advice when responding to a complaint.Drag the 'yes' or 'no' to the blank spaces. a) Explain how the trouble occurred. ________ b) Express sincere regret. ________ c) Blame the customer. ________ d) Tell the customer they are the only person who complained. ________ e) Explain what you intend to do to rectify the situation. ________ f) Make promises you can’t keep. ________ g) Trivialize the complaint – this is no big deal. ________ h) Offer a goodwill gesture. ________ i) Promise to get to the bottom of the problem. ________
yes
no
yes
no
yes
no
yes
no
yes
no
yes
no
yes
no
yes
no
Click here to see the answer
a, b, e, h and i are all good pieces of advice.
Business Upper Intermediate writing 5 4
Pri
Created on November 19, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Syllabus Organizer for Higher Education
View
Internal Guidelines for Artificial Intelligence Use
View
Math Mission
View
Simulation: How to Act Against Bullying
View
World Ecosystems
View
AI Diagnostic Survey for the Corporate Environment
View
Video: Keys to Effective Communication
Explore all templates
Transcript
Decide which of the following is good advice when responding to a complaint.Drag the 'yes' or 'no' to the blank spaces. a) Explain how the trouble occurred. ________ b) Express sincere regret. ________ c) Blame the customer. ________ d) Tell the customer they are the only person who complained. ________ e) Explain what you intend to do to rectify the situation. ________ f) Make promises you can’t keep. ________ g) Trivialize the complaint – this is no big deal. ________ h) Offer a goodwill gesture. ________ i) Promise to get to the bottom of the problem. ________
yes
no
yes
no
yes
no
yes
no
yes
no
yes
no
yes
no
yes
no
Click here to see the answer
a, b, e, h and i are all good pieces of advice.