Door-to-Door Sales Conversation Flow

Door-to-Door Sales Conversation Flow

Here’s a structured conversation flow for a C Spire Fiber salesperson going door to door, designed to ensure professionalism, clear communication, and a great customer experience: (Click on the pointer in each box)

7. Follow Up: Leave a Positive Lasting Impression (Whether they sign up on the spot or need more time, make sure you leave a lasting impression.) “Thank you so much for your time today! I’ll follow up with you soon to see if you have any more questions. You’re going to love how much better fiber internet is—I’m sure of it!”

5. Build Urgency: Show What They’re Missing (Make the offer time-sensitive and appealing.) “The great news is that we’re offering a special deal right now for people in this neighborhood. If you sign up today, you’ll get [special offer—discount, free installation, or a bonus service like streaming] for your first few months. Plus, you’ll be getting a future-proof service—fiber is the fastest technology available today, and your home will be set for years to come.”

2. Engage & Qualify: Understand Their Current Situation (Once they’ve agreed to listen, ask questions to gauge their needs.) “Just curious, how is your current internet service working for you? Are you happy with the speeds or do you sometimes find it’s too slow—especially when everyone’s online at the same time?” (Listen carefully to their response and address any pain points.)

1. Opening: The First Impression“Good afternoon! My name is [Your Name], and I’m with [Company Name]. We’re in the area today to let folks know about an exciting new service we’ve just launched—our fiber internet, which brings lightning-fast speeds directly to your home. Do you have a moment to chat about it?”(Wait for their response. If they’re hesitant, you can add something like:)“I’ll just take a minute of your time, and I think you’ll be impressed by how much faster and more reliable this service is compared to regular internet.”

6. Close the Deal: Encourage Immediate Action(Move towards closing in a friendly, non-pushy way.)“So, what do you think? Would you like to experience those faster speeds and get on board with fiber today? It only takes a few minutes to get started, and with the special offer, there’s no better time to upgrade!”(Wait for their response. If they need more time, leave them with a pamphlet and your contact info, but aim to close right away by highlighting the urgency.)“If you’re ready, we can schedule your installation for this week. I’ll just need a few details from you to get everything set up!”

4. Handle Objections: Address Concerns with Confidence (If they raise concerns—whether about pricing, contracts, or not wanting to switch—be ready to respond.) Common Objection 1: Price Customer: “It sounds great, but I think my current service is cheaper.” Salesperson: “I understand the concern about costs. One thing to keep in mind is the value you’re getting with fiber—it’s faster, more reliable, and you won’t experience the slowdowns common with traditional services. Plus, with our current offer, you’ll likely pay about the same, but for a much better experience. Over time, it could even save you money because you won’t need to upgrade later.”Common Objection 2: I’m Not Sure About Switching Providers Customer: “Switching sounds like a hassle.” Salesperson: “That’s a common concern, but we make the process seamless. Our team handles the installation for free, and we’ll coordinate everything so there’s no downtime. You won’t be left without internet, and we even help transfer your current setup so it’s hassle-free for you.”

3. Highlight the Benefits: Show Why Fiber is Better(Now, present the benefits of fiber, tailoring them to what they just told you.)“That’s exactly where fiber internet comes in! Unlike traditional broadband, our fiber service offers speeds up to [speed] Mbps, which means no buffering during streaming, faster downloads, and zero lag—even when you’ve got multiple devices connected at the same time. So, if you’re working from home, gaming, or have a family streaming movies, everyone will have the smoothest connection.”(If they mention price as a concern, ease into it with value statements before discussing the exact numbers.)