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Musical Room Escape
Maddie
Created on November 18, 2024
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Transcript
Inbound
start
ESCAPE ROOM
introduction
Prove you’re a inbound whizz and win the four stars to beat the club record. Complete the missions to win the stars and reach the final prize.
enter
EXIT
HARD ROCK
ELECTRO PARTY
POP
HIP HOP
EXIT
1/5
What is the phone#/email for COF#3855573?
None on file
9999999
987-347-9876
800-789-2626
EXIT
2/5
Is COF#3463289 a top parent, child, independent, or MCO?
MCO
Independent
Child
Parent
EXIT
3/5
CHECK#4377, $2,660.46, Dated: 11/09/2023. Does this check include full remit?
Yes
No
We don't require remit, but they thought about it.
Kind Of
EXIT
4/5
For COF#3984230 What is the last date the customer made payment on MPV and how much was the amount of the payment?
08/06/2024 & $1,822.52
9/19/2024 & $1,966.92
10/30/2024 &113.45
10/30/2024 & $1,362.49
EXIT
5/5
What is the billing address for COF#3855573?
5820 WESTOWN PKWY WEST DES MOINES, IA 50266
1989 PARK ST. SHELDON, IA 51201
5821 WESTOWN PKWY WEST DES MOINES, IA 29876
1340 FRONT ST. SHELDON, IA 51202
EXIT
HARD ROCK
ELECTRO PARTY
POP
HIP HOP
EXIT
HARD ROCK
ELECTRO PARTY
POP
HIP HOP
EXIT
1/5
If the customer is on a dunning level 4, final demand, they must pay their:
Balance In Full
Past Due Amount
EXIT
2/5
When a customer contacts the inbound call center we must verify the customer's account by asking them what their phone#, emai, and billing address is. (True or Flase)
False
True
EXIT
3/5
When the customer is locked out of MPV we use the _____ option to reset.
Impersonate
View & Assist
EXIT
4/5
Arctree is used to:
Pull Invoice Copies
Open & Review Cases
EXIT
ELECTRO PARTY
HARD ROCK
HIP HOP
POP
EXIT
1/5
We do not provide information to 3rd parties
False
True ✔️
EXIT
2/5
When a customer contacts the inbound call center we ansewr with "hello, how can I assist you today?"
False ✔️
True
EXIT
3/5
Customers can use an amex on MPV to pay with a 2.99% surcharge
False ✔️
True
EXIT
4/5
If a customer is on NT30 payment must be received 30 days after each individual delivery date.
False
True ✔️
EXIT
5/5
We have an AHT of 770 or less.
True
False ✔️
back
CONGRATS!
You've completed all the missions and here's your well deserved trophy You've got rhythm in your veins!