Presentación Meeting Plan

CSAT PLAN

Strategies to improve Your experience

STAR

T-Mobile

Agenda

Desire

The Sowing the seed

Saving recap

The CSAT 2.0

Hardest dicipline

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DESIRES

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sowing the seed

The sowing concept involves informing customers about a survey with indirect messages or clues at the beginning or during the call. example

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Saving recap

The recap is a crucial process to confirm with the customer that everything is satisfactory; you'll double-check all details to ensure everything is correct, and make the recap by yourself with ( promotion check it out if everything is correct)

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The CSAT 2.0

Act of Courtesy

Sowing

CSAT 2.0

saving recap

Probing Questions

Assumed Survey

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Hardest dicipline

"Discipline is doing what you hate to do, but doing it like you love it"Mike Tyson

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Tkanks for your attention

Act of courtesy

Courtesy is polite behavior that shows respect for others. It can be expressed through actions, words, or gestures. Here are some examples of courteous behavior: * Saying "please" and "thank you" * Listening attentively to others * Being patient and understanding * Avoiding rude or offensive language * Respecting others' opinions and beliefs In essence, courtesy is about treating others with kindness and consideration. It's a simple way to make the world a more pleasant place.

• I waiving your activations fees
• call the cx by name
• how does pronounce your name
• can I call you jake
• Congrats for you phone I am little jealous

Best example to sow

1. At the start of the call, set expectations with the customer by saying, "Once we finish this process, you'll receive a survey about my services." 2. Include a fun remark, such as, "Pick a color that suits you! I’d love to get a great survey response."

Probing Questions

Probing questions are designed to delve deeper into a topic, encourage critical thinking, and elicit more detailed information. They go beyond surface-level answers and aim to uncover underlying reasons, motivations, or perspectives. These questions often start with "why," "how," or "what," and they can be used in various contexts, such as interviews, discussions, or presentations.

Assume Survey

When discussing the importance of gathering feedback, it's essential to ask how management feels about the process. When you take a moment to explain to the client why rating your services is important, it helps them remember your name. This interaction is the icing on the cake and gives us a chance to shine, to make money.

• Assumed tone of voice To offer the survey
• remaind the customer of your name
• Assumed in your mind that is a Wrap
• Use a powerful words sort of great, awesome,

better, superb ETC

• It´s your moment to shine baby