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Payment 2
Carlo Dalumpines
Created on November 15, 2024
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Transcript
Spin the wheel!
0 POINTS
FOR 25 POINTS
1. What should an agent do when a customer’s Lazada Wallet payment is not captured?
Advise the customer to top-up their Lazada Wallet
Wait for 24 hours
Suggest the customer use a different payment method
25 POINTS
RIGHT!
Keep spinning the wheel!
25 POINTS
FOR 100 POINTS
2. If a customer is unable to use LazPayLater, what should the agent check for?
If the customer’s address is eligible for LazPayLater
If the customer has a Lazada Wallet
If the product supports Installment Payment Plan (IPP)
125 POINTS
RIGHT!
Keep spinning the wheel!
125 POINTS
FOR 75 POINTS
3. A customer is unable to use their Lazada Wallet due to technical issues. What should they do first?
Clear the app cache
Try using a different payment method
Ensure Lazada Wallet is enabled in their account
200 POINTS
RIGHT!
Keep spinning the wheel!
200 POINTS
FOR 250 POINTS
4. When a customer experiences a failed transaction, which of the following should be the first troubleshooting step?
Switch to a different payment method
Restart the phone
Wait for 72 hours for the system to resolve the issue
450 POINTS
RIGHT!
Keep spinning the wheel!
450 POINTS
FOR 50 POINTS
5. What action should be taken when a customer’s payment via credit card is declined due to security reasons?
Ask the customer to contact their bank for clarification
Ask the customer to wait for 48 hours
Contact the bank directly on behalf of the customer
500 POINTS
RIGHT!
Keep spinning the wheel!
500 POINTS
FOR 500 POINTS
What could be a reason a customer cannot use Cash on Delivery (COD) for an order?
The order total is too high for COD
They are in a different region where COD is not supported
The payment method is not enabled on their account