Payment 2
Carlo Dalumpines
Created on November 15, 2024
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Transcript
Spin the wheel!
Suggest the customer use a different payment method
Wait for 24 hours
Advise the customer to top-up their Lazada Wallet
0 POINTS
1. What should an agent do when a customer’s Lazada Wallet payment is not captured?
FOR 25 POINTS
RIGHT!
25 POINTS
Keep spinning the wheel!
If the product supports Installment Payment Plan (IPP)
If the customer has a Lazada Wallet
If the customer’s address is eligible for LazPayLater
25 POINTS
2. If a customer is unable to use LazPayLater, what should the agent check for?
FOR 100 POINTS
RIGHT!
125 POINTS
Keep spinning the wheel!
Ensure Lazada Wallet is enabled in their account
Try using a different payment method
Clear the app cache
125 POINTS
3. A customer is unable to use their Lazada Wallet due to technical issues. What should they do first?
FOR 75 POINTS
RIGHT!
200 POINTS
Keep spinning the wheel!
Wait for 72 hours for the system to resolve the issue
Restart the phone
Switch to a different payment method
200 POINTS
4. When a customer experiences a failed transaction, which of the following should be the first troubleshooting step?
FOR 250 POINTS
RIGHT!
450 POINTS
Keep spinning the wheel!
Contact the bank directly on behalf of the customer
Ask the customer to wait for 48 hours
Ask the customer to contact their bank for clarification
450 POINTS
5. What action should be taken when a customer’s payment via credit card is declined due to security reasons?
FOR 50 POINTS
RIGHT!
500 POINTS
Keep spinning the wheel!
The payment method is not enabled on their account
They are in a different region where COD is not supported
The order total is too high for COD