CYK - Payment 3

Spin the wheel!

Recommend the customer use a different payment method

Ignore the issue and proceed with the transaction

Ask the customer for proof of the double charge

0 POINTS

A customer claims they were charged twice for a LazPayLater transaction. What should the agent do first?

FOR 25 POINTS

RIGHT!

25 POINTS

Keep spinning the wheel!

If they have sufficient funds in their account

If their internet connection is stable

If their phone’s operating system is compatible

25 POINTS

2. If a customer is unable to use their debit card for payment, what is the first thing they should check?

FOR 100 POINTS

RIGHT!

125 POINTS

Keep spinning the wheel!

If the wallet is activated on the customer’s account

If the wallet is linked to the customer’s bank account

If the wallet balance is sufficient for the purchase

125 POINTS

3. If a customer is facing issues with a payment through Lazada Wallet, which of the following should the agent check first?

FOR 75 POINTS

RIGHT!

200 POINTS

Keep spinning the wheel!

If they have sufficient funds in their account

If the product is eligible for installment payment

If their credit card is linked to LazPayLater

200 POINTS

4. If a customer’s payment via LazPayLater is unsuccessful, what is the first thing they should verify?

FOR 250 POINTS

RIGHT!

450 POINTS

Keep spinning the wheel!

Suggest they use a different payment method

Ask the customer to update their account information

Ensure the wallet option is enabled in their account

450 POINTS

5. How should an agent assist a customer who cannot use their Lazada Wallet?

FOR 50 POINTS

Shipping address and item details

Card number, order number, and transaction details

Only the order number

500 POINTS

6. What information must be collected if a customer reports a double payment issue on their card?

FOR 500 POINTS

CONGRATULATIONS!

1000 POINTS

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