CYK - Payment 3

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0 POINTS

FOR 25 POINTS

A customer claims they were charged twice for a LazPayLater transaction. What should the agent do first?

Ask the customer for proof of the double charge

Ignore the issue and proceed with the transaction

Recommend the customer use a different payment method

25 POINTS

RIGHT!

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25 POINTS

FOR 100 POINTS

2. If a customer is unable to use their debit card for payment, what is the first thing they should check?

If their phone’s operating system is compatible

If their internet connection is stable

If they have sufficient funds in their account

125 POINTS

RIGHT!

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125 POINTS

FOR 75 POINTS

3. If a customer is facing issues with a payment through Lazada Wallet, which of the following should the agent check first?

If the wallet balance is sufficient for the purchase

If the wallet is linked to the customer’s bank account

If the wallet is activated on the customer’s account

200 POINTS

RIGHT!

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200 POINTS

FOR 250 POINTS

4. If a customer’s payment via LazPayLater is unsuccessful, what is the first thing they should verify?

If their credit card is linked to LazPayLater

If the product is eligible for installment payment

If they have sufficient funds in their account

450 POINTS

RIGHT!

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450 POINTS

FOR 50 POINTS

5. How should an agent assist a customer who cannot use their Lazada Wallet?

Ensure the wallet option is enabled in their account

Ask the customer to update their account information

Suggest they use a different payment method

500 POINTS

FOR 500 POINTS

6. What information must be collected if a customer reports a double payment issue on their card?

Only the order number

Card number, order number, and transaction details

Shipping address and item details

1000 POINTS

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