Day 3 Scripting-Find The Clue
Jesse Jenner
Created on November 13, 2024
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Transcript
start
Find the secret clues with the magnifying glass
SECRET CLUES
Drag the magnifying glass to discover the 3 options and then choose the correct answer
Please call back later.
I will transfer you to another department.
How can I assist you?
01 / 05
What should you say if the caller still needs assistance during an outbound call?
What is the correct closing statement after assisting a caller at PPL?
Drag the magnifying glass to discover the 5 options and then choose the correct answer
02 / 05
Thanks for reaching out to PPL. Take care!
Thank you for calling PPL. Goodbye!
We appreciate your call to PPL. Bye!
If you need further help, just call us again. Have a good day!
Thank you for calling PPL. Please stay on the line for a brief survey. Have a great day!
What is the first thing you should do after introducing yourself in a callback?
Drag the magnifying glass to discover the 7 options and then choose the correct answer
03 / 05
Summarize their previous issue
Confirm the customer's name
Provide your contact information
Thank them for calling PPL
Ask if they still need assistance
How should you handle a call if you do not know the answer to a customer's question?
Drag the magnifying glass to discover the 10 options and then choose the correct answer
04 / 05
Say you don’t know and end the call
Guess the answer and hope it’s right
Transfer the call immediately without explanation
Provide a random answer to appease the customer
Tell the customer you will find the correct answer and get back to them
You accidentally disconnect a call with a customer. What should you do next?
Hope they don't notice and move on
Drag the magnifying glass to discover the 12 options and then choose the correct answer
05 / 05
Send an email explaining the issue
Ignore it and wait for them to call back
Tell your supervisor and let them handle it
Call the customer back immediately and apologize