Rothman Orthopedi

LMA KeysDispatch Training

610-994-7117

Rothman Orthopedics

• Most of the providers are reached via Tiger Connect, previously known as Tiger Text.
• Tiger Connect sends text out in a HIPAA compliant method.
• Most people, including the client says Tiger Text as opposed to Tiger Connect.
• Some providers prefer to be called directly and will not use Tiger Connect.
• Some providers will use Tiger Connect depending upon the time of day / night, so please read each instruction set carefully.

Method - Tiger Connect

+ info

• The cell phones are not listed as ‘Cell phones’; they are listed as ‘Home’ phones.
• They are listed as ‘Home’ in order to prevent messages being sent out as SMS.

Cellphones

SMS

• SMS is not HIPAA compliant.
• The client is strongly against using this method, SMS.
• If you see any contact number listed as a ‘Cell’, please send a F2 so it can be updated to ‘Home’.

Logging into Tiger Connect

At the bottom of the profile you will see a tab labeled Tiger Connect/Text, once on that tab, you can launch the website by selecting the button and copying and pasting the log in and password provided.

Logging into Tiger Connect

Tiger connect

It can take a moment for the website to load as it downloads messages.

• Searching/Scrolling for a Name: When you find the name click on it, this name will appear at the top. On this example Concierge (Cedars & Weho) are selected. Once selected we will be able to see messages we sent, as well as any responses.

• On the left (Inbox): Are the names of the clinicians. You can search for, or scroll in order to find the name you are looking for.

Breakdown

• You can NOT end escalation until the word READ is in green, or there is a response that it was received.

• Once the clinician has read the message, at the very bottom of the message to the right, the word READ will turn green, or there may be a response of ‘Received’.

+ info

+ info

• If you see the word ‘Sent’ (usually in blue) it has only been delivered, the message has NOT been read yet.

Messages sent / read

• If you do NOT see the message in Tiger Connect.
• First, check to see if the On-Call is using Tiger Connect, or if we are calling.
• If the On-Call is using Tiger Connect, then you must copy the message directly into Tiger Connect.
• Make sure you have located the correct On-Call and paste the message into Tiger Connect.

callers message not found in tiger connect

Process 03

+ info

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam.

Process 02

+ info

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam.

Process 01

+ info

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam.

Dispatch instructions - task

2000

+ info

Lorem ipsum dolor sit amet

2005

+ info

Lorem ipsum dolor sit amet

2010

+ info

Lorem ipsum dolor sit amet

2015

+ info

Lorem ipsum dolor sit amet

2020

+ info

Lorem ipsum dolor sit amet

TIMELINE

Title 02

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam

Title 01

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam

VS

Lorem ipsum dolor sit amet

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet.

MAP

Name

Lorem ipsum dolor sit amet, consectetuer

Name

Lorem ipsum dolor sit amet, consectetuer

Name

Lorem ipsum dolor sit amet, consectetuer

Name

Lorem ipsum dolor sit amet, consectetuer

TEAM

Lorem ipsum dolor sit amet

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet.

TEAM

Thanks!

Example Instruction Set:

Example Instruction Set: