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Using Newline Secure

Samantha McNabb

Created on November 12, 2024

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Transcript

Using Newline Secure

go!

Index

3. Creating your Newline Secure Account

2. What is Newline Secure?

1. Index

6. Singlewire Integration

5. Dashboard Overview

4. Logging in to the Newline Secure Portal

8. Need help? Contact us!

7. Centegix Integration

What is Newline Secure?

Newline Secure is a Common Alerting Protocol (CAP) integration software that offers robust security alerting capabilities, enabling organizations to receive and process CAP messages from third-party security platforms like Singlewire Informacast and Centegix Crisis Alert. This helps ensure seamless integration with existing emergency alert systems and your Newline products. Note: Newline Secure is currently supported on the Q Pro Series.

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Creating your Account

Step 1: Navigate to the Newline Secure portal. Then, select "No account? Create Account" to begin setting up your account.

Step 2: Enter your email address, accept the terms and conditions, then select "Create Account." Tip: An organization domain is required to create an account!

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Creating your Account

Step 3: Enter your organization name. This will be your school district, campus name, or comany! Then, select "Create Account."

Step 4: You will be redirected to the log in screen and see the following pop up about a verification email.

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Creating your Account

Step 5: After clicking the verification link sent to your email, you will be redirected to this page. Set a password for your Newline Secure account, then click "Sign Up."

Step 6: Your account has been successfully created! Click "Log In" to sign into your Newline Secure account.

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Logging in to your Account

  • To log in to your Newline Secure account, start by navigating to: https://secure.newline-interactive-global.com/
  • Then, enter your email address, accept the terms and conditions, and select "Log In."
  • Enter your password to access your Newline Secure portal.

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Singlewire Integration with

The following section will provide an overview on how to integrate Newline Secure with Singlewire InformaCast.

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Step 1: Create a Device Group

  • Click the "Device" tab from the left menu.
  • Then, locate the "Groups" window on the right side of the screen. Press the "+" to add a new group.
    • Tip: If you don't see the "Groups" window, you can press the "Groups" icon to open it.
  • After pressing the "+" icon, type in a name for your group in the text box. Then, click the "✓" icon.

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Step 2: Register your Devices

There are three methods for enrolling your devices to a Newline Secure Device Group. Click through each option below to learn more!

3. Registration through the Newline Secure Android app on your Newline panel

2. Bulk device registration through the Newline Secure web portal

1. Single device registration through the Newline Secure web portal

View

View

View

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Step 2: Single Device Enrollment

  • Click the "Device" tab on the left side of your portal. Then, make sure the group you'd like to enroll the panel in is select from the "Groups" window on the right.
  • Navigate to and click the blue "Add" button, then select "Add" from the dropdown menu.
  • Input the device's serial number and set a name for the device. Then, click "Next."

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Step 2: Bulk Device Enrollment

  • Click the "Device" tab on the left side of your portal. Then, make sure the group you'd like to enroll the panel in is select from the "Groups" window on the right.
  • Navigate to and click the blue "Add" button, then select "Bulk Add" from the dropdown menu.

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Step 2: Bulk Device Enrollment

  • Download the import template using the provided link.
  • Enter your devices into the Excel table and save the import template to your computer (in .xlsx format).

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Step 2: Bulk Device Enrollment

  • Select "Upload' or drag and drop the Excel file into the designated area.
  • Then, click the confirmation button to complete bulk registration of your devices.

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Step 2: Registration via the Newline Secure Android App

  • Open the Newline Secure application on your Newline panel.
  • In the "Registration" window, select "Account Binding."
  • Log in with your Newline Secure account information.

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Step 2: Registration via the Newline Secure Android App

  • Enter a device name for the display. This is how you will identify it within your Newline Secure portal!
  • Then, select "Next."

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Step 2: Registration via the Newline Secure Android App

  • Select at least one group for the display to be registered to.
  • Then, select "Next" to complete your registration.

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Step 3: Customize your Global Alert Settings

  • On the "Alert Settings" tab, you can customize the alert background image and audio level for your Newline Secure alerts:
  • Note: These settings automatically apply globally across all Newline Secure groups and devices.

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Step 4: Create your Singlewire InformaCast Message Template

  • Inside of your Singlewire InformaCast console, navigate to "Notifications" -> "Message Templates."
  • Then, click the "Create Message Template" icon in the top right corner.

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Step 4: Create your Singlewire InformaCast Message Template

  • Add the following items into the message template.
    • Template Name
    • Alert Subject
    • Alert Body (Description)
  • Then, click "Save Template" in the bottom right corner of the window.
  • Note: You will also have to add in a recipient to save this template.

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Step 5: Create your Singlewire InformaCast Scenario(s)

In this guide, we will be creating two different scenarios - an "Alert" scenario and an "All Clear" scenario.

The "Alert" scenario will activate the Newline Secure application on a group of devices and display the subject and description of a Singlewire InformaCast Message Template.
The "Clear" scenario will clear out any existing alerts that are being displayed on a group of devices, returning them to normal functionality.

View

View

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Step 5: Creating an Alert Scenario

  • Inside of your Singlewire InformaCast console, navigate to "Notifications" -> "Command Center" -> "Scenarios" on the side toolbar.
  • Then, click the "Create Scenario" icon in the top right.

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Step 5: Creating an Alert Scenario

  • Select your preferred Scenario Type. Then, click "Continue."
    • For this guide, we will be using the "Standard" scenario type.
  • Enter the desired scenario name, and choose an icon/color for your alert button.

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Step 5: Creating an Alert Scenario

  • Set a name for your scenario notification. Then, click the "Message Template" dropdown menu and select the Message Template that was created on the previous slide.
  • After your scenario is customized, be sure to click the "Save" button.

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Step 5: Creating a Clear Scenario

  • Inside of your Singlewire InformaCast console, navigate to "Notifications" -> "Command Center" -> "Scenarios" on the side toolbar.
  • Then, click the "Create Scenario" icon in the top right.

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Step 5: Creating a Clear Scenario

  • Select your preferred Scenario Type. Then, click "Continue."
    • For this guide, we will be using the "Standard" scenario type.
  • Enter the desired scenario name, and choose an icon/color for your alert button.

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Step 5: Creating a Clear Scenario

  • Set a name for your scenario notification. Then, click the "Message Template" dropdown menu and select the Message Template that was created on the previous slide.
  • After your scenario is customized, be sure to click the "Save" button.

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Step 6: Add the Newline Secure API Connectors to each Scenario

The following pages will walk through how to add the Newline Secure API connectors to your "Alert" and "Clear" scenarios.

Generate CAP "Clear" Information from Newline Secure
Generate CAP "Alert" Information from Newline Secure

View

View

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Step 6: Generate CAP "Alert" Information

  • To create a Singlewire API Connector to attach to a Singlewire Scenario, we first need to generate the Common Alerting Protocol (CAP) endpoint information for each Newline Secure group.
  • Click the "CAP" icon in the device group list to generate CAP integration information.

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Step 6: Generate CAP "Alert" Information

  • Now, you should see a window that contains the API endpoint information for your chosen Newline Secure group (see below).
  • Keep this window open, as we will need to copy and paste this information over to the Singlewire InformaCast console.

Tips:

  • Ensure that "Security Platform" is set to Singlewire.
  • Ensure that "Body" is set to Alert.

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Step 6: Generate CAP "Alert" Information

  • In your Singlewire InformaCast console, navigate back to Scenarios and re-open the "Alert" scenario that was created in the previous step.
  • Once your "Alert" scenario is open, click "API Connector." Then, select "Add API Connector."

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Step 6: Generate CAP "Alert" Information

  • A new window - titled "Add an API Connector" - should appear (see below). Select the "Headers" tab.
  • Then, use the CAP Alert information we gathered from Newline Secure to create this connector.
  • 1 - Create a name for your API connector.
  • 2 - Copy over the Webhook URL from your Newline Secure group's CAP information window.
  • 3 - Copy over the Key from your Newline Secure group's CAP information window.
  • 4 - Copy over the Value from your Newline Secure group's CAP information window.
  • 5 - Ensure you check the "Encrypt" box.

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Step 6: Generate CAP "Alert" Information

  • Then, click on the "Body" tab and copy over the Body from your Newline Secure group's CAP information window.
  • Click "Save."
  • After clicking save, you will be sent back to the Scenario Edit Screen. You will now be able to see that the API Connector has been added.
  • Tip: Ensure that you click save more than once to finish adding your API Connector to the scenario.

Return to Index

Step 6: Generate CAP "Clear" Information

  • To create a Singlewire API Connector to attach to a Singlewire Scenario, we first need to generate the Common Alerting Protocol (CAP) endpoint information for each Newline Secure group.
  • Click the "CAP" icon in the device group list to generate CAP integration information.

Return to Index

Step 6: Generate CAP "Clear" Information

  • Now, you should see a window that contains the API endpoint information for your chosen Newline Secure group (see below).
  • Keep this window open, as we will need to copy and paste this information over to the Singlewire InformaCast console.

Tips:

  • Ensure that "Security Platform" is set to Singlewire.
  • Ensure that "Body" is set to Clear.

Return to Index

Step 6: Generate CAP "Clear" Information

  • In your Singlewire InformaCast console, navigate back to Scenarios and re-open the "Alert" scenario that was created in the previous step.
  • Once your "Alert" scenario is open, click "API Connector." Then, select "Add API Connector."

Return to Index

Step 6: Generate CAP "Clear" Information

  • A new window - titled "Add an API Connector" - should appear (see below). Select the "Headers" tab.
  • Then, use the CAP Alert information we gathered from Newline Secure to create this connector.
  • 1 - Create a name for your API connector.
  • 2 - Copy over the Webhook URL from your Newline Secure group's CAP information window.
  • 3 - Copy over the Key from your Newline Secure group's CAP information window.
  • 4 - Copy over the Value from your Newline Secure group's CAP information window.
  • 5 - Ensure you check the "Encrypt" box.

Return to Index

Step 6: Generate CAP "Clear" Information

  • Then, click on the "Body" tab and copy over the Body from your Newline Secure group's CAP information window.
  • Click "Save."
  • After clicking save, you will be sent back to the Scenario Edit Screen. You will now be able to see that the API Connector has been added.
  • Tip: Ensure that you click save more than once to finish adding your API Connector to the scenario.

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Congratulations!

You've successfully created Alert and Clear scenarios. These are now available in your InformaCast console and are ready to integrate into existing workflows!
If you have questions or need assistance with the Singlewire Portal, please contact Singlewire Support by submitting a ticket here!

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Centegix Integration with

The following section will provide an overview on how to integrate Newline Secure with Centegix CrisisAlert.

Return to Index

Step 1: Create a Device Group

  • Click the "Device" tab from the left menu.
  • Then, locate the "Groups" window on the right side of the screen. Press the "+" to add a new group.
    • Tip: If you don't see the "Groups" window, you can press the "Groups" icon to open it.
  • After pressing the "+" icon, type in a name for your group in the text box. Then, click the "✓" icon.

Return to Index

Step 2: Register your Devices

There are three methods for enrolling your devices to a Newline Secure Device Group. Click through each option below to learn more!

3. Registration through the Newline Secure Android app on your Newline panel

2. Bulk device registration through the Newline Secure web portal

1. Single device registration through the Newline Secure web portal

View

View

View

Return to Index

Step 2: Single Device Enrollment

  • Click the "Device" tab on the left side of your portal. Then, make sure the group you'd like to enroll the panel in is select from the "Groups" window on the right.
  • Navigate to and click the blue "Add" button, then select "Add" from the dropdown menu.
  • Input the device's serial number and set a name for the device. Then, click "Next."

Return to Index

Step 2: Bulk Device Enrollment

  • Click the "Device" tab on the left side of your portal. Then, make sure the group you'd like to enroll the panel in is select from the "Groups" window on the right.
  • Navigate to and click the blue "Add" button, then select "Bulk Add" from the dropdown menu.

Return to Index

Step 2: Bulk Device Enrollment

  • Download the import template using the provided link.
  • Enter your devices into the Excel table and save the import template to your computer (in .xlsx format).

Return to Index

Step 2: Bulk Device Enrollment

  • Select "Upload' or drag and drop the Excel file into the designated area.
  • Then, click the confirmation button to complete bulk registration of your devices.

Return to Index

Step 2: Registration via the Newline Secure Android App

  • Open the Newline Secure application on your Newline panel.
  • In the "Registration" window, select "Account Binding."
  • Log in with your Newline Secure account information.

Return to Index

Step 2: Registration via the Newline Secure Android App

  • Enter a device name for the display. This is how you will identify it within your Newline Secure portal!
  • Then, select "Next."

Return to Index

Step 2: Registration via the Newline Secure Android App

  • Select at least one group for the display to be registered to.
  • Then, select "Next" to complete your registration.

Return to Index

Step 3: Customize your Global Alert Settings

  • On the "Alert Settings" tab, you can customize the alert background image and audio level for your Newline Secure alerts:
  • Note: These settings automatically apply globally across all Newline Secure groups and devices.

Return to Index

Step 4: Create your Centegix Alerts

  • Watch the video below for a tutorial on how to create and edit alert types within Centegix CrisisAlert.

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Step 5: Add the Newline Secure API Connectors to the IP Integrations

Now that you have created an alert, we will need to use the API Connectors created by the Newline Secure Portal and set up the IP Integrations in your Centegix CrisisAlert Portal.

Generate CAP "Clear" Information from Newline Secure
Generate CAP "Alert" Information from Newline Secure

View

View

Return to Index

Step 5: Generate CAP "Alert" Information

  • To create a Centegix API Connector to attach to a Centegix IP Integration, we first need to generate the Common Alerting Protocol (CAP) endpoint information for each Newline Secure group.
  • Click the "CAP" icon in the device group list to generate CAP integration information.

Return to Index

Step 5: Generate CAP "Alert" Information

  • Now, you should see a window that contains the API endpoint information for your chosen Newline Secure group (see below).
  • Keep this window open, as we will need to copy and paste this information over to the Centegix CrisisAlert console.

Tips:

  • Ensure that "Security Platform" is set to Centegix.
  • Ensure that "Body" is set to Alert.

Return to Index

Step 5: Generate CAP "Alert" Information

  • In your Centegix CrisisAlert console, click the "Menu" icon on the top right of the screen.
  • Then, select "Admin Panel."

Return to Index

Step 5: Generate CAP "Alert" Information

  • Once in the "Admin Panel," navigate to and click on the "IP Integrations" option on the left side toolbar.

Return to Index

Step 5: Generate CAP "Alert" Information

  • On the "Alert Integrations" dashboard, select "+ Add Integration" in the top right corner.
  • This will take you to the "New IP Integration" screen, where we will enter the Newline Secure API Connectors information from the previous section. In the slides that follow, we'll look at each drop down.

Return to Index

Step 5: Generate CAP "Alert" Information

  • Click on the "Select Event" dropdown. In this step, we'll be creating an "Open," so select "On Alert Open" from the list.
  • Next, we will select the type of alert to apply. From the dropdown, select the alert type that you created earlier.

Return to Index

Step 5: Generate CAP "Alert" Information

  • Next is the "endpoint." For this field, we will copy the "Webhook URL" from the Newline Secure portal (see highlighted in below).
  • Then, paste the "Webhook URL" into the "endpoint" field highlighted below:

Return to Index

Step 5: Generate CAP "Alert" Information

  • Now we will choose the "Authentication Scheme." Please select "Basic Auth" from the dropdown menu.
  • For "Basic Auth," copy the username and password from the Newline Secure portal and paste them in the appropriate fields in the Centegix CrisisAlert console.

Return to Index

Step 5: Generate CAP "Alert" Information

  • Lastly, we will choose the action type. Select "External POST Request" from the dropdown menu.
  • Then, please select "XML" as the object type and paste the Alert "Body" from Newline Secure into the appropriate field.

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Step 5: Generate CAP "Alert" Information

  • Finally, double check that you have entered everything correctly.
  • Then, select "Create Integration.
  • Now that we have created an IP Integration for the "Alert," we will repeat the same steps for the "Clear."

Return to Index

Step 6: Generate CAP "Clear" Information

  • To create a Centegix API Connector to attach to a Centegix IP Integration, we first need to generate the Common Alerting Protocol (CAP) endpoint information for each Newline Secure group.
  • Click the "CAP" icon in the device group list to generate CAP integration information.

Return to Index

Step 6: Generate CAP "Clear" Information

  • Now, you should see a window that contains the API endpoint information for your chosen Newline Secure group (see below).
  • Keep this window open, as we will need to copy and paste this information over to the Centegix CrisisAlert console.

Tips:

  • Ensure that "Security Platform" is set to Centegix.
  • Ensure that "Body" is set to Clear.

Return to Index

Step 6: Generate CAP "Clear" Information

  • In your Centegix CrisisAlert console, click the "Menu" icon on the top right of the screen.
  • Then, select "Admin Panel."

Return to Index

Step 6: Generate CAP "Clear" Information

  • Once in the "Admin Panel," navigate to and click on the "IP Integrations" option on the left side toolbar.

Return to Index

Step 6: Generate CAP "Clear" Information

  • On the "Alert Integrations" dashboard, select "+ Add Integration" in the top right corner.
  • This will take you to the "New IP Integration" screen, where we will enter the Newline Secure API Connectors information from the previous section. In the slides that follow, we'll look at each drop down.

Return to Index

Step 6: Generate CAP "Clear" Information

  • Click on the "Select Event" dropdown. In this step, we'll be creating a "Clear," so select "On Alert Close" from the list.
  • Next, we will select the type of alert to apply. From the dropdown, select the alert type that you created earlier.

Return to Index

Step 5: Generate CAP "Clear" Information

  • Next is the "endpoint." For this field, we will copy the "Webhook URL" from the Newline Secure portal (see highlighted in below).
  • Then, paste the "Webhook URL" into the "endpoint" field highlighted below:

Return to Index

Step 6: Generate CAP "Clear" Information

  • Now we will choose the "Authentication Scheme." Please select "Basic Auth" from the dropdown menu.
  • For "Basic Auth," copy the username and password from the Newline Secure portal and paste them in the appropriate fields in the Centegix CrisisAlert console.

Return to Index

Step 6: Generate CAP "Clear" Information

  • Lastly, we will choose the action type. Select "External POST Request" from the dropdown menu.
  • Then, please select "XML" as the object type and paste the Alert "Body" from Newline Secure into the appropriate field.

Return to Index

Step 5: Generate CAP "Alert" Information

  • Finally, double check that you have entered everything correctly.
  • Then, select "Create Integration."

Return to Index

Congratulations!

You've successfully created IP Integrations that will trigger an alert and clear out of existing alerts for a group of Newline Secure devices.
If you have questions or need assistance with the Centegix portal, please contact Centegix Support at support@centegix.com.

Return to Index

Course completed!

Click here to download the "Newline Secure Certified Admin" badge below!

Need help? Contact us!

You can submit a ticket with our Newline Technical Support Team by phone or online. Please see submission methods below:

  • By phone:
    • 1-833-469-9520
    • Available 8 am to 5 pm CST, Monday through Friday
  • Online:
    • Submit a ticket online here: https://newlineinteractive.freshdesk.com/support/tickets/new
    • You can submit a ticket online 24/7. However, our agents are only available 8 am to 5 pm CST, Monday through Friday.

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