Essential Quiz

HSI

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WHAT IS HSI?

HSI stands for High-Speed Internet. It refers to T-Mobile's internet services that provide high-speed connectivity. This includes various plans such as the Home Internet Lite plan, which offers fixed wireless internet with different data limits (e.g., 100GB and 150GB plans). The term HSI is used in various contexts, such as billing, troubleshooting, and eligibility for internet services.

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Why they should choose T-Mobile Home Internet?

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COVERAGE

We only activate HSI lines when your customer’s address is approved for service. NEVER use a different or duplicate approved address to activate HSI for a customer using service at a non- approved address because it will result in a poor customer experience and could impact service quality for other customers.

eLIGIBILITY

cAPACITY

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The DATA SPEEDS

Home Internet Download: Typically, between 72 - 245 Mbps Upload: Typically, between 15 – 31 Mbps Latency: Typically, between 21 – 40 ms 25% of our customers see speeds below and 25% see speeds above this range. T-Mobile 5G Home Internet is delivered via 5G cellular network and speeds vary due to factors affecting cellular networks. Our speed projections are based on our analysis of internal and third-party data for eligible customers. See T-Mobile.com/OpenInternet for more information.

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Plans

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Promotions

Important!!!!

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Eligibility for Unlimited HSI is determined by coverage and available capacity at EACH specific address.

Capacity is defined as the number of users, including HSI devices, that can connect to the T*Mobile network and provide reliable and fast service.

Go over the promo details and tell these advisements with your customer’s so they understand what to do to get and keep this promo: You must submit a rebate on promotions.t-mobile.com within 30 days of receiving their new device. Rebate processing may take up to 30 days from submission, and you’ll receive a text message notification with status updates during processing. Once approved, you should receive a text message with your virtual card within seven business days.

• No Annual Service Contracts
• No Exploding Bills
• No equipment Fees
• No Monthly Hidden Fees
• No Data Caps
• No Overages
• No Cancellation Fees.
• No Taxes amd fees.
• No Hardware costs
• Easy, do-it-yourself set up
• Connect and use multiple devices at the same time
• 24/7 live technical support
• Powerd by T-Mobile's 5G Network.

Go over the promo details and tell these advisements with your customer’s so they understand what to do to get and keep this promo: Your credits should begin within your first bill cycle after activation, but in some cases, it may take up to 2 bill cycles to begin. If you don’t see a credit on your first bill, don’t worry. You’ll see a double credit on your second bill. If you cancel the new internet or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the esume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed. Confirm customer has at least 1 voice line. Help customers place their new Internet on a qualifying Internet Unlimited plan and voice line activation, if needed.

If you cancel the new internet or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the esume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed. Confirm customer has at least 1 voice line. Help customers place their new Internet on a qualifying Internet Unlimited plan and voice line activation, if needed. If you cancel the new Internet or required voice line, or change to an ineligible rate plan, you will lose your bill line credits. You have 90 days to resume the canceled line or switch back to an eligible rate plan. You will not receive any credits that were missed. Confirm customer has at least 1 voice line. Help customers place their new Internet on a qualifying Internet Unlimited plan and voice line activation, if needed.