Witchcraft Escape Room

Witchcraft Escape room

Witchcraft Manual

Start

Wizardry Manual For Unified Desktop

In Lesson 1: Test your knowledge Venture through the haunted forest on your magical broom, answering the questions correctly to reach the end of the path. In Lesson 2: Potion creationWork on spelling. Drag the circle over the potion to find the corect answer.

In Lesson 3: DivinationPredict the future by selecting the correct card. In LESSON 4: Enchantments Select the best enchantment option.

Lesson 01

Haunted Forest: venture forth and reach the end of the path

Magical Progress

Question 1/4

When logging out of Unified Desktop you should do what?

Close chrome

Go unavailable and keep UD open

Log out from chat and close chrome

Log out from the chat & profile, then close chrome

Question 2/4

When sending documents via attachment, what acct types can we send documents for?

Both B and C

None we use Secure Email

DDA's

CC and Loans/LOC

Question 3/4

When asking clients for personal information we should:

Ask in chat

Complete HRA and send secure form

Send a secure form via UD

Advise client chat is secure enough and info is safe

Question 4/4

If you forget to copy the HRA transaction ID, you can:

Locate it under client details tab

Leave comment with your ID that it was completed

Run HRA again in UD for new ID

You lose it forever

Well done!

Lesson learned!

Continue

You fell!

Back

Lesson 02

Potions. Drag the circleover the potions tofind the correct answer.

Magical progress

Question 1/4

Clients' last _ messages in Truist Assist will be retained for _ months.

5,13

5,18

3,24

Drag the circle and findthe letter.

Question 2/4

Which maintenance cannot be updated in UD?

Email/Ph.#

Alt/PhysAddress

ID

Drag the circle and findthe letter.

Question 3/4

How many debit card memos can be viewed in UD?

20

10

15

Drag the circle and findthe letter.

Question 4/4

What type of accounts will display transactions in UD?

DDA's (& debit cards)

Loans/LOC

Both

Drag the circle and findthe letter.

Well done!

Lesson learned!

Continue

It's poison!

Oh no! You have added the wrong ingredient to the mixture and created poison, go back to correct the mixture.

Back

Lesson 03

Divination. Can you predict the future by selecting the correct card?

Magical Progress

Question 1/4

When transferring a client message, you must do so in the following in order:

Update the case to transfer and save, click Quick Connect icon, select appropriate queue, click blue transfer button.

Click Quick Connect icon, select appropriate queue, click blue transfer button, update case to transfer and save.

Update the case to transfer and save, click the blue transfer button, add CIF comment, end the chat.

Advise client to call as you can not transfer the chat.

Question 2/4

After confirming clients identity/authority to conduct transactions, or request acct maintenance for a transaction inquiry you must:

From the case tab, selectFinancial Accounts tab in Unified Desktop

Look up on screen Cm11-Cm12 or Cm13 in Bluezone

Look up in Client Central

Ask the client to review transaction in their online banking

Question 3/4

What steps do you take to determine clients relationship role for a CC in UD after confiming the clients identity and authority to conduct transactions or request maintenance?

Check signature card on file via UD

Access client central select CC and review pop out for CC under ownership

From the case tab select financial accounts and the credit card then ownership

Confirm the card is listed on clients OLB

Question 4/4

Which of the following is a code that TCC Teammates should never use in UD?

Utility

Project

Personal

System Issues

Well done!

Lesson learned!

Continue

Bad omen!

Back

Lesson 04

Enchantments Which of these options is the best choice?

Magical progress

Question 1/4

A natural closing is when the client has remained active, their inquiry has been completed, and the conversation is ending. When providing a natural closing, teammates should:

Teammate offers additional assistance, and the client does not respond:Wait 4 minutes. Provide a closing. Wait 2 minutes and close the conversation.

Teammate offers additional assistance, and the client does not respond:Wait 2 minutes. Provide a closing. Immediately close the conversation.

Question 2/4

When would you use the "Debit Card Fraud Alerts" button in UD?

None, we're not supposed to click that button.

There is a warm status on a clients debit card.

Question 3/4

_ months of transactions initially display for loans/lines in UD. (You can use the filter function to view more)

12

Question 4/4

Which of the following cases would we be able to remove a warm status from a debit card?

If the misplaced card is located and it has been confirmed that no one else had access to the card, and if the card was placed in warm status systematically because of 3 invalid pin attempts in a row.

If the card has been warmed due to suspicious activity and client confirmed activity with you in chat.

Manual completed

Congratulations!

Magical progress

Badchoice!

Back

You can nowpractice sorcery!

Are you sure you want to exit?

Your progress will be lost and you will not learn witchcraft

Exit

Continue

Become an expertin witchcraft!

To do this, you must complete the wizardry manual by overcoming each of the 4 lessons you will find: · Bewitched Forest· Potions· Divination· Enchantments. Test your magical skills and try not to fail or you will have to retakethe test.