Management Launchpad - M5

Welcome to the Management Launchpad simulator #Module5!

You have now finished the Grow and Develop your Team Member, it is time to practice! Your answers will not be registered, this simulator is not meant to be a test. Take your time to carefully read the questions and the options before taking a decision. You have the freedom to navigate the simulator as you wish. Reading all the answers can help you reach a better understanding!

Click HERE to get started!

Management Launchpad - Grow and Develop your Team Member

Situation (1/10)

Your role

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Statement from a team member

I've been here for 6 months now. What's my next career step and when will I get promoted?

What do you answer?

Question

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Choices

B. "Let me outline a career path for you and set some milestones for your promotion."

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

Management Launchpad - Grow and Develop your Team Member

Situation (1/10)

Your role

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Solution

You are correct This answer puts ownership back on the employee while showing support for their growth

✅ ➡

Statement from a team member

I've been here for 6 months now. What's my next career step and when will I get promoted?

What do you answer?

Question

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Choices

B. "Let me outline a career path for you and set some milestones for your promotion."

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (1/10)

Your role

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Solution

Statement from a team member

I've been here for 6 months now. What's my next career step and when will I get promoted?

You are close but incorrect! This answer takes too much ownership of their career path instead of empowering them

❌➡

What do you answer?

Question

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Choices

B. "Let me outline a career path for you and set some milestones for your promotion."

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (1/10)

Your role

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Solution

You are close but incorrect! This answer dismisses the development conversation and focuses only on promotion timing

❌➡

Statement from a team member

I've been here for 6 months now. What's my next career step and when will I get promoted?

What do you answer?

Question

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Choices

B. "Let me outline a career path for you and set some milestones for your promotion."

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

Next case ➡

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (2/10)

Your role

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

What is the answer you choose?

Question

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Choices

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

C. "No, stick to what you're good at and avoid presentations altogether."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (2/10)

Your role

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Solution

You are close but incorrect! Answer A over-emphasizes fixing weaknesses instead of building on strengths

❌➡

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

What is the answer you choose?

Question

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Choices

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

C. "No, stick to what you're good at and avoid presentations altogether."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (2/10)

Your role

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Solution

You are close but incorrect! Answer C completely avoids addressing an important developmental area

❌➡

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

What is the answer you choose?

Question

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Choices

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

C. "No, stick to what you're good at and avoid presentations altogether."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (2/10)

Your role

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Solution

You are correct Answer B is the preferred choice because it balances leveraging strengths while addressing weaknesses strategically

✅➡

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

You decide to provide feedback to Sophie. Which option do you choose?

Question

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Choices

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

C. "No, stick to what you're good at and avoid presentations altogether."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (3/10)

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You decide to provide feedback to Andrea. Which option do you choose?

Question

A. "The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

Choices

B. "You need to work on your presentation skills."

C. "The presentation wasn't good enough. You should have prepared better."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (3/10)

Solution

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

You are correct Answer A acknowledges strengths and encourages self-reflection on areas for improvement

✅➡

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You decide to provide feedback to Andrea. Which option do you choose?

Question

A. “The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

Choices

B. "You need to work on your presentation skills."

C. "The presentation wasn't good enough. You should have prepared better."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (3/10)

Solution

Solution

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

You are close but incorrect! Answer B is too vague and doesn't acknowledge the good work

❌➡

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You decide to provide feedback to Andrea. Which option do you choose?

Question

A. “The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

Choices

B. "You need to work on your presentation skills."

C. "The presentation wasn't good enough. You should have prepared better."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (3/10)

Solution

Solution

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

You are close but incorrect! Answer C is overly critical and doesn't provide constructive guidance

❌➡

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You decide to provide feedback to Andrea. Which option do you choose?

Question

A. “The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

Choices

B. "You need to work on your presentation skills."

C. "The presentation wasn't good enough. You should have prepared better."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (4/10)

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

How do you react during the 1o1 to Mike’s statement?

Question

A. "Just be patient, a promotion will come eventually."

Choices

B. "You're right, maybe you should look for opportunities elsewhere."

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (4/10)

Solution

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

You are close but incorrect! Answer A dismisses the desire for growth and offers no actionable solutions

❌➡

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

How do you react during the 1o1 to Mike’s statement?

Question

A. "Just be patient, a promotion will come eventually."

Choices

B. "You're right, maybe you should look for opportunities elsewhere."

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (4/10)

Solution

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

You are close but incorrect! Answer B jumps to leaving instead of exploring internal growth opportunities

❌➡

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

How do you react during the 1o1 to Mike’s statement?

Question

A. "Just be patient, a promotion will come eventually."

Choices

B. "You're right, maybe you should look for opportunities elsewhere."

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (4/10)

Solution

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

You are correct Answer C shows that growth isn't just about promotions and offers concrete opportunities

✅ ➡

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

How do you react during the 1o1 to Mike’s statement?

Question

Choices

A. "Just be patient, a promotion will come eventually."

B. "You're right, maybe you should look for opportunities elsewhere."

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (5/10)

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

Statement

Question

What do you answer to Diane?

Choices

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

B. "That's just part of the job sometimes."

C. "I'll assign you different tasks starting tomorrow."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (5/10)

Solution

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

You are correct Answer A explores individual motivations and involves team member in solution-finding

✅➡

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

Statement

Question

What do you answer to Diane?

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Choices

B. "That's just part of the job sometimes."

C. "I'll assign you different tasks starting tomorrow."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (5/10)

Solution

Solution

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

You are close but incorrect! Answer B dismisses their feelings and doesn't address the issue

❌➡

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

Statement

Question

What do you answer to Diane?

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Choices

B. "That's just part of the job sometimes."

C. "I'll assign you different tasks starting tomorrow."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (5/10)

Solution

Solution

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

You are close but incorrect! Answer C provides a solution without understanding the root cause

❌➡

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

Statement

Question

What do you answer to Diane?

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Choices

B. "That's just part of the job sometimes."

C. "I'll assign you different tasks starting tomorrow."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (6/10)

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

Statement

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Question

How do you approach guiding Antoine?

A. "I can recommend some training courses that align with our team's goals."

Choices

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (6/10)

Solution

Solution

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

You are close but incorrect! While suggesting training courses can be beneficial, it can be premature without first understanding the team member's specific goals and motivations. It may not address the root of their desire for improvement.

❌➡

Statement

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Question

How do you approach guiding Antoine?

A. "I can recommend some training courses that align with our team's goals."

Choices

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (6/10)

Solution

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

You are correct Answer B encourages a personalized and strategic approach to development by involving the team member in identifying areas where they can leverage their strengths and interests to make a meaningful impact. It fosters a collaborative discussion about career growth.

✅➡

Statement

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Question

How do you approach guiding Antoine?

A. "I can recommend some training courses that align with our team's goals."

Choices

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

Assertiveness will help you navigate between directive & participative management

✅ ✅ ✅

It is 100% OK to be in Command & Control posture sometimes

Problem solving without blaming and reassurance

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (6/10)

Solution

Solution

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

You are close but incorrect! Although gaining experience is valuable, this option lacks active guidance and structured support, potentially leaving the team member without clear steps to take toward their development goals.

❌➡

Statement

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Question

How do you approach guiding Antoine?

A. "I can recommend some training courses that align with our team's goals."

Choices

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (7/10)

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

Statement

Question

What do you answer to Lisa?

Choices

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (7/10)

Solution

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

You are correct Answer A turns a setback into a learning opportunity while maintaining confidence

✅➡

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

Statement

Question

What do you answer to Lisa?

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Choices

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (7/10)

Solution

Solution

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

You are close but incorrect! While this option suggests focusing on current skills, it may inadvertently reinforce Lisa's self-doubt by implying she should avoid bigger challenges until she's more confident, potentially limiting her growth.

❌➡

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

Statement

Question

What do you answer to Lisa?

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Choices

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (7/10)

Solution

Solution

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

You are close but incorrect! Although this option provides reassurance by normalizing setbacks, it fails to prompt Lisa to reflect on and learn from the experience, missing the opportunity for constructive feedback and growth.

❌➡

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

Statement

Question

What do you answer to Lisa?

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Choices

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (8/10)

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

Statement

Question

What do you propose to Alex?

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Choices

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (8/10)

Solution

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

You are correct This option actively engages Alex in identifying leadership opportunities within their current role, focusing on skills relevant to data management, such as strategic planning and team leadership. Thus it creates immediate development opportunities while exploring their interest.

✅➡

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

Statement

Question

What do you propose to Alex?

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Choices

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (8/10)

Solution

Solution

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

You are close but incorrect! Answer B, while supportive of Alex's ambition, does not offer immediate action or development opportunities, potentially delaying the growth of necessary management skills in the meantime.

❌➡

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

Statement

Question

What do you propose to Alex?

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Choices

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (8/10)

Solution

Solution

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

You are close but incorrect! Option C might be perceived as dismissive of Alex's management aspirations

❌➡

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

Statement

Question

What do you propose to Alex?

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Choices

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (9/10)

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

Statement

Question

How can you help Sahar?

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Choices

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (9/10)

Solution

Solution

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

You are close but incorrect! A comprehensive course might not address Sarah's immediate, specific challenges and could be too generalized, missing the focus needed for her role's unique demands.

❌➡

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

Statement

Question

How can you help Sahar?

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Choices

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (9/10)

Solution

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

You are correct Option B is effective because it involves Sarah in identifying her specific challenges and tailoring a development plan that includes immediate, practical applications. By focusing on targeted skill improvement through mentoring or real-world projects, it ensures she gains relevant experience and confidence.

✅➡

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

Statement

Question

How can you help Sahar?

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Choices

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

Previous case

Next case ➡

Management Launchpad - Grow and Develop your Team Member

Situation (9/10)

Solution

Solution

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

You are close but incorrect! Observing others is passive and doesn't provide a structured approach for developing specific skills. It lacks the active engagement and feedback necessary for Sarah to effectively improve and apply new skills in her projects.

❌➡

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

Statement

Question

How can you help Sahar?

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Choices

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

Next case ➡

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (10/10)

You are a manager of managers at Qonto.

Your role

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

Statement

Question

What do you advise Jamie?

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Choices

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (10/10)

Situation (10/10)

Solution

Solution

You are a manager of managers at Qonto.

Your role

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

Statement

You are close but incorrect! Option A emphasizes formal training without incorporating practical, on-the-job experiences or mentorship, which are crucial for developing real-world leadership skills. It could lead to a gap between theoretical knowledge and practical application.

❌➡

Question

What do you advise Jamie?

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Choices

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (10/10)

Situation (10/10)

Solution

You are a manager of managers at Qonto.

Your role

Your role

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

Statement

You are correct Option B effectively applies the 70-20-10 model, providing Jamie with a balanced approach to development. It integrates experiential learning through project leadership, mentoring for guidance and feedback, and formal training for foundational knowledge. This strategy ensures a well-rounded growth path that maximizes learning and application.

✅➡

Question

What do you advise Jamie?

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Choices

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

Previous case

Management Launchpad - Grow and Develop your Team Member

Situation (10/10)

Solution

Solution

You are a manager of managers at Qonto.

Your role

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

Statement

You are close but incorrect! This approach misses out on the synergy created by combining formal and structured learning with real-world experience.

❌➡

Question

What do you advise Jamie?

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Choices

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

Previous case