Management Launchpad - M5

You have now finished the Grow and Develop your Team Member, it is time to practice! Your answers will not be registered, this simulator is not meant to be a test. Take your time to carefully read the questions and the options before taking a decision. You have the freedom to navigate the simulator as you wish. Reading all the answers can help you reach a better understanding!

Welcome to the Management Launchpad simulator #Module5!

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Situation (1/10)

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

I've been here for 6 months now. What's my next career step and when will I get promoted?

What do you answer?

B. "Let me outline a career path for you and set some milestones for your promotion."

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Choices

Question

Statement from a team member

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Your role

Management Launchpad - Grow and Develop your Team Member

I've been here for 6 months now. What's my next career step and when will I get promoted?

Statement from a team member

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Your role

Situation (1/10)

✅ ➡

What do you answer?

Choices

Question

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

Management Launchpad - Grow and Develop your Team Member

B. "Let me outline a career path for you and set some milestones for your promotion."

Next case ➡

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

You are correct This answer puts ownership back on the employee while showing support for their growth

Solution

I've been here for 6 months now. What's my next career step and when will I get promoted?

Statement from a team member

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Your role

Situation (1/10)

What do you answer?

Choices

Question

Management Launchpad - Grow and Develop your Team Member

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

You are close but incorrect! This answer takes too much ownership of their career path instead of empowering them

B. "Let me outline a career path for you and set some milestones for your promotion."

❌➡

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Solution

Next case ➡

I've been here for 6 months now. What's my next career step and when will I get promoted?

Statement from a team member

You are the Lead of the Sales Team, conducting a regular 1o1 with a team member.

Your role

Situation (1/10)

Next case ➡

What do you answer?

Choices

Question

Management Launchpad - Grow and Develop your Team Member

C. "Promotions typically happen after 1-2 years, so let's talk again in 6 months."

You are close but incorrect! This answer dismisses the development conversation and focuses only on promotion timing

❌➡

B. "Let me outline a career path for you and set some milestones for your promotion."

A. "I'm glad you're thinking about growth. What areas are you most excited about developing, and how do you see yourself growing in your role?"

Next case ➡

Solution

Situation (2/10)

Previous case

What is the answer you choose?

Question

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Choices

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

Next case ➡

Statement

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Your role

C. "No, stick to what you're good at and avoid presentations altogether."

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Management Launchpad - Grow and Develop your Team Member

Choices

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Your role

Situation (2/10)

You are close but incorrect! Answer A over-emphasizes fixing weaknesses instead of building on strengths

❌➡

What is the answer you choose?

Question

Previous case

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

Management Launchpad - Grow and Develop your Team Member

Next case ➡

C. "No, stick to what you're good at and avoid presentations altogether."

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Solution

Choices

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Your role

Situation (2/10)

You are close but incorrect! Answer C completely avoids addressing an important developmental area

❌➡

What is the answer you choose?

Question

Previous case

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

Management Launchpad - Grow and Develop your Team Member

Next case ➡

C. "No, stick to what you're good at and avoid presentations altogether."

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Solution

During a development discussion, a team member expressed that they are really good at data analysis but struggle with presentations, and they are considering whether to focus on improving their presentation skills.

Statement

You are the Lead of a data team, responsible for overseeing data projects, mentoring team members, and ensuring effective communication of data insights across the organization.

Your role

Choices

Situation (2/10)

You are correct Answer B is the preferred choice because it balances leveraging strengths while addressing weaknesses strategically

✅➡

You decide to provide feedback to Sophie. Which option do you choose?

Question

Previous case

B. "Let's find ways to leverage your analytical strengths while gradually improving your presentation comfort level. Could you start by presenting data-driven insights in small team meetings?"

Next case ➡

Management Launchpad - Grow and Develop your Team Member

C. "No, stick to what you're good at and avoid presentations altogether."

A. "Yes, presentation skills are crucial. Let's focus entirely on fixing that weakness"

Solution

Situation (3/10)

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

You decide to provide feedback to Andrea. Which option do you choose?

Previous case

A. "The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

B. "You need to work on your presentation skills."

C. "The presentation wasn't good enough. You should have prepared better."

Choices

Question

Management Launchpad - Grow and Develop your Team Member

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

Situation (3/10)

You are correct Answer A acknowledges strengths and encourages self-reflection on areas for improvement

✅➡

You decide to provide feedback to Andrea. Which option do you choose?

Choices

Question

Management Launchpad - Grow and Develop your Team Member

Previous case

B. "You need to work on your presentation skills."

A. “The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

C. "The presentation wasn't good enough. You should have prepared better."

Next case ➡

Solution

Choices

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

Situation (3/10)

Solution

You are close but incorrect! Answer B is too vague and doesn't acknowledge the good work

❌➡

You decide to provide feedback to Andrea. Which option do you choose?

Question

Management Launchpad - Grow and Develop your Team Member

B. "You need to work on your presentation skills."

A. “The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

Previous case

C. "The presentation wasn't good enough. You should have prepared better."

Solution

Next case ➡

Choices

A member of your team, Andrea, executed an excellent analysis but hurried through the presentation. You start the feedback session with, "About yesterday's presentation..."

Statement

You are the Lead of a marketing team, responsible for guiding marketing strategies, mentoring team members, and ensuring effective communication of marketing insights and results.

Your role

Situation (3/10)

Solution

You are close but incorrect! Answer C is overly critical and doesn't provide constructive guidance

❌➡

You decide to provide feedback to Andrea. Which option do you choose?

Question

Management Launchpad - Grow and Develop your Team Member

B. "You need to work on your presentation skills."

A. “The analysis was excellent. For the next presentation, what do you think about taking more time to practice the delivery?"

Previous case

C. "The presentation wasn't good enough. You should have prepared better."

Solution

Next case ➡

Choices

Question

B. "You're right, maybe you should look for opportunities elsewhere."

A. "Just be patient, a promotion will come eventually."

How do you react during the 1o1 to Mike’s statement?

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Situation (4/10)

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

Previous case

Management Launchpad - Grow and Develop your Team Member

Choices

Question

How do you react during the 1o1 to Mike’s statement?

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

B. "You're right, maybe you should look for opportunities elsewhere."

A. "Just be patient, a promotion will come eventually."

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Situation (4/10)

Management Launchpad - Grow and Develop your Team Member

Previous case

You are close but incorrect! Answer A dismisses the desire for growth and offers no actionable solutions

❌➡

Next case ➡

Solution

Choices

Question

How do you react during the 1o1 to Mike’s statement?

B. "You're right, maybe you should look for opportunities elsewhere."

A. "Just be patient, a promotion will come eventually."

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

Situation (4/10)

Management Launchpad - Grow and Develop your Team Member

Previous case

Next case ➡

You are close but incorrect! Answer B jumps to leaving instead of exploring internal growth opportunities

❌➡

Solution

During a development discussion, your team member Mike expressed their desire for growth but noted the absence of current promotion opportunities, saying, "I want to grow but there are no promotion opportunities right now."

Statement

You are the Lead of one of the Product Team responsible for prioritizing tasks and ensuring timely project delivery.

Your role

Situation (4/10)

B. "You're right, maybe you should look for opportunities elsewhere."

A. "Just be patient, a promotion will come eventually."

Next case ➡

C. "Let's explore growth opportunities within your current role, like leading the next project or mentoring new team members. What interests you?"

Choices

Question

Previous case

How do you react during the 1o1 to Mike’s statement?

Management Launchpad - Grow and Develop your Team Member

You are correct Answer C shows that growth isn't just about promotions and offers concrete opportunities

✅ ➡

Solution

Situation (5/10)

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

Previous case

What do you answer to Diane?

C. "I'll assign you different tasks starting tomorrow."

B. "That's just part of the job sometimes."

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Choices

Question

Statement

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

Management Launchpad - Grow and Develop your Team Member

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

What do you answer to Diane?

Choices

Question

Statement

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

Situation (5/10)

You are correct Answer A explores individual motivations and involves team member in solution-finding

✅➡

C. "I'll assign you different tasks starting tomorrow."

Previous case

B. "That's just part of the job sometimes."

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Management Launchpad - Grow and Develop your Team Member

Next case ➡

Solution

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

What do you answer to Diane?

Choices

Question

Statement

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

Situation (5/10)

Solution

You are close but incorrect! Answer B dismisses their feelings and doesn't address the issue

❌➡

C. "I'll assign you different tasks starting tomorrow."

B. "That's just part of the job sometimes."

Previous case

Management Launchpad - Grow and Develop your Team Member

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Solution

Next case ➡

In a 1:1 meeting, Diane, the People Operations Manager, expressed feeling stagnant in her role, saying, "I feel like I'm just doing the same tasks every day."

What do you answer to Diane?

Choices

Question

Statement

You are the Head of People Operations, responsible for managing contracts, overseeing the administrative aspects of HR functions, and ensuring smooth operational processes within the organization.

Your role

Situation (5/10)

Solution

You are close but incorrect! Answer C provides a solution without understanding the root cause

❌➡

C. "I'll assign you different tasks starting tomorrow."

B. "That's just part of the job sometimes."

Previous case

Management Launchpad - Grow and Develop your Team Member

A. "What aspects of your work do you find most energizing, and how could we incorporate more of those elements?"

Solution

Next case ➡

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Statement

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Previous case

Your role

Situation (6/10)

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

A. "I can recommend some training courses that align with our team's goals."

How do you approach guiding Antoine?

Choices

Question

Management Launchpad - Grow and Develop your Team Member

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Statement

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

Situation (6/10)

How do you approach guiding Antoine?

Choices

Question

Solution

You are close but incorrect! While suggesting training courses can be beneficial, it can be premature without first understanding the team member's specific goals and motivations. It may not address the root of their desire for improvement.

❌➡

Previous case

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

Management Launchpad - Grow and Develop your Team Member

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

A. "I can recommend some training courses that align with our team's goals."

Next case ➡

Solution

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Statement

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

Situation (6/10)

How do you approach guiding Antoine?

Choices

Question

You are correct Answer B encourages a personalized and strategic approach to development by involving the team member in identifying areas where they can leverage their strengths and interests to make a meaningful impact. It fosters a collaborative discussion about career growth.

✅➡

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

Previous case

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

Management Launchpad - Grow and Develop your Team Member

A. "I can recommend some training courses that align with our team's goals."

Solution

Next case ➡

It is 100% OK to be in Command & Control posture sometimes

Problem solving without blaming and reassurance

Assertiveness will help you navigate between directive & participative management

✅ ✅ ✅

A junior team member, Antoine, expressed their desire to improve saying, "I want to improve but I'm not sure where to start..."

Statement

You are a Growth Central Team Leader, responsible for overseeing team performance, and ensuring that team members have the guidance and resources they need to grow and succeed.

Your role

Situation (6/10)

How do you approach guiding Antoine?

Choices

Question

Solution

You are close but incorrect! Although gaining experience is valuable, this option lacks active guidance and structured support, potentially leaving the team member without clear steps to take toward their development goals.

❌➡

Previous case

C. "With time and experience, you'll naturally improve. Keep up your current efforts."

B. "Let's take a closer look at your current role and discuss your strengths and interests. Where do you see yourself making an impact?"

Management Launchpad - Grow and Develop your Team Member

A. "I can recommend some training courses that align with our team's goals."

Next case ➡

Solution

Situation (7/10)

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

Previous case

What do you answer to Lisa?

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Choices

Question

Statement

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

Management Launchpad - Grow and Develop your Team Member

Situation (7/10)

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

What do you answer to Lisa?

Choices

Question

Statement

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

You are correct Answer A turns a setback into a learning opportunity while maintaining confidence

✅➡

Previous case

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Management Launchpad - Grow and Develop your Team Member

Next case ➡

Solution

Situation (7/10)

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

What do you answer to Lisa?

Choices

Question

Statement

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

Solution

You are close but incorrect! While this option suggests focusing on current skills, it may inadvertently reinforce Lisa's self-doubt by implying she should avoid bigger challenges until she's more confident, potentially limiting her growth.

❌➡

Previous case

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

Management Launchpad - Grow and Develop your Team Member

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Solution

Next case ➡

Situation (7/10)

After a big content project didn't go as planned, Lisa, Content Manager, expressed doubt about her ability to take on bigger responsibilities, saying, "Maybe I'm not cut out for taking on bigger responsibilities."

What do you answer to Lisa?

Choices

Question

Statement

You are the Marketing Lead at Qonto, responsible for overseeing marketing strategies, supporting your team's professional growth, and fostering an environment of learning and innovation.

Your role

Solution

You are close but incorrect! Although this option provides reassurance by normalizing setbacks, it fails to prompt Lisa to reflect on and learn from the experience, missing the opportunity for constructive feedback and growth.

❌➡

Previous case

C. "It's important to remember that setbacks are a normal part of growth, and everyone experiences them. While it's understandable to feel discouraged, try not to worry too much about it, as these experiences can be valuable learning moments."

B. "Perhaps it would be beneficial to focus on honing your current skills and building on your existing strengths. This might give you more confidence before taking on bigger challenges."

Management Launchpad - Grow and Develop your Team Member

A. "Let's discuss what aspects of the project were challenging and how we might tackle them differently in the future."

Solution

Next case ➡

Situation (8/10)

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

Previous case

What do you propose to Alex?

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Choices

Question

Statement

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

Management Launchpad - Grow and Develop your Team Member

Situation (8/10)

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

What do you propose to Alex?

Choices

Question

Statement

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

You are correct This option actively engages Alex in identifying leadership opportunities within their current role, focusing on skills relevant to data management, such as strategic planning and team leadership. Thus it creates immediate development opportunities while exploring their interest.

✅➡

Previous case

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Management Launchpad - Grow and Develop your Team Member

Next case ➡

Solution

Situation (8/10)

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

What do you propose to Alex?

Choices

Question

Statement

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

Solution

You are close but incorrect! Answer B, while supportive of Alex's ambition, does not offer immediate action or development opportunities, potentially delaying the growth of necessary management skills in the meantime.

❌➡

Previous case

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Management Launchpad - Grow and Develop your Team Member

Solution

Next case ➡

Situation (8/10)

In a 1-1, Alex, a talented data analyst who has been with Qonto for two years, expressed their aspiration, saying, "I want to be a manager someday." Alex has consistently shown initiative in leading data-driven projects and has received positive feedback for his ability to collaborate and mentor junior analysts.

What do you propose to Alex?

Choices

Question

Statement

You are the Team Lead of the Data Analyst team at Qonto, responsible for guiding your team in their professional development and ensuring alignment with organizational goals.

Your role

Solution

You are close but incorrect! Option C might be perceived as dismissive of Alex's management aspirations

❌➡

Previous case

C. "While it's good to have long-term goals, it might be beneficial to focus on enhancing your analytical skills for now, as that will be invaluable in any future leadership role."

B. "That's a great ambition. I’ll keep you in mind for any future openings in management, and we can consider your candidacy at that time."

A. "Given your interest in management, let's identify opportunities for you to lead more complex data projects and develop skills in areas like strategic planning and team leadership. What specific aspects of management in data analysis interest you the most?"

Management Launchpad - Grow and Develop your Team Member

Solution

Next case ➡

Situation (9/10)

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

Previous case

How can you help Sahar?

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Choices

Question

Statement

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

Management Launchpad - Grow and Develop your Team Member

Situation (9/10)

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

How can you help Sahar?

Choices

Question

Statement

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

Solution

You are close but incorrect! A comprehensive course might not address Sarah's immediate, specific challenges and could be too generalized, missing the focus needed for her role's unique demands.

❌➡

Previous case

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Management Launchpad - Grow and Develop your Team Member

Solution

Next case ➡

Situation (9/10)

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

How can you help Sahar?

Choices

Question

Statement

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

You are correct Option B is effective because it involves Sarah in identifying her specific challenges and tailoring a development plan that includes immediate, practical applications. By focusing on targeted skill improvement through mentoring or real-world projects, it ensures she gains relevant experience and confidence.

✅➡

Previous case

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Management Launchpad - Grow and Develop your Team Member

Next case ➡

Solution

Situation (9/10)

During the Progress Review, Sarah, a capable support agent who recently started leading customer resolution projects, expressed her need to improve project management skills due to challenges in coordinating tasks and managing timelines.

How can you help Sahar?

Choices

Question

Statement

As the Customer Support Lead at Qonto, you are responsible for guiding your team in developing their skills to enhance customer interactions and ensuring they are equipped to handle increasing responsibilities.

Your role

Solution

You are close but incorrect! Observing others is passive and doesn't provide a structured approach for developing specific skills. It lacks the active engagement and feedback necessary for Sarah to effectively improve and apply new skills in her projects.

❌➡

Previous case

C. "Observe and learn from experienced project managers within the organization; it's a great way to pick up practical insights."

B. "Let's pinpoint which aspects of project management you find most challenging. Then we can create opportunities for you to practice those skills, like mentoring or hands-on projects."

A. "I'll enroll you in a comprehensive project management course that covers everything from basics to advanced techniques."

Management Launchpad - Grow and Develop your Team Member

Solution

Next case ➡

Situation (10/10)

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

Previous case

What do you advise Jamie?

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Choices

Question

Statement

You are a manager of managers at Qonto.

Your role

Management Launchpad - Grow and Develop your Team Member

Situation (10/10)

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

What do you advise Jamie?

Choices

Question

Statement

You are a manager of managers at Qonto.

Your role

Situation (10/10)

Solution

You are close but incorrect! Option A emphasizes formal training without incorporating practical, on-the-job experiences or mentorship, which are crucial for developing real-world leadership skills. It could lead to a gap between theoretical knowledge and practical application.

❌➡

Previous case

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Management Launchpad - Grow and Develop your Team Member

Solution

Situation (10/10)

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

What do you advise Jamie?

Choices

Question

Statement

You are a manager of managers at Qonto.

Your role

Situation (10/10)

Your role

You are correct Option B effectively applies the 70-20-10 model, providing Jamie with a balanced approach to development. It integrates experiential learning through project leadership, mentoring for guidance and feedback, and formal training for foundational knowledge. This strategy ensures a well-rounded growth path that maximizes learning and application.

✅➡

Previous case

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Management Launchpad - Grow and Develop your Team Member

Solution

Situation (10/10)

In a one-on-one development conversation, Jamie, a proactive team member with aspirations for a leadership role, expressed interest in taking courses to enhance their leadership skills.

What do you advise Jamie?

Choices

Question

Statement

You are a manager of managers at Qonto.

Your role

Solution

You are close but incorrect! This approach misses out on the synergy created by combining formal and structured learning with real-world experience.

❌➡

Previous case

C. "Leadership is something you learn best through experience, so let's focus on finding you more on-the-job opportunities and skip the formal courses for now."

B. "Instead of just focusing on courses, let's create a comprehensive development plan. This would include leading a key project to gain hands-on experience (70%), engaging in mentoring sessions with leaders to gain insights (20%), and participating in targeted training sessions or courses (10%)."

A. "Sure, I'll approve whatever courses you want to take. Just let me know which ones you're interested in."

Management Launchpad - Grow and Develop your Team Member

Solution