Want to create interactive content? It’s easy in Genially!
Get started free
CALL HANDLING
jessica mcnulty
Created on November 8, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
AND SOME OTHER STUFF
oHME
cALL hANDLING
aircall
Zero tolerance policy
Mota call handling techniques
QA
What are we covering???
- No OB raised from IB
- OB raised from tickets
- T5's
- Correct Status
- Check headset/Laptop before going on calls
- Calling back dropped calls
Aircall
Post call ticket process
- Chasing exsisting ticket
- raising first point issue
- Generic information
- Hold time
- Efficiency of resolution
- Clarity of communications
- Power of Language/tone
- DPA