Website & Resources

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Website Walkthrough & Resource Kit

1. Website Walkthrough

Walking an office through our website is a great way to direct them to helpful materials, introduce them to DirectReferral, and tie in value propositions along the way!

Watch this video that gives an example of walking an office through our website.

Click on the Call # to listen to the calls below that focus on integrating value propositions while walking an office employee through the benefits of using our website.

Website walkthrough calls

Call 1

Call 2

2. Resource Packet

Sending a resource packet to an office can help the office by providing documents for clear communications to their patients and staff.

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You'll receive resources with your contact infomation!

Click on the resource to expand it!

Billing & Prescription Guide

This resource guide includes the diagnosis codes required for billing Medicare Part B, insurances we accept, and all direction options for our medications that can have multiple choices.

Click on the resource to expand it!

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You will recieve one with your contact information!

welcome letter

Our value propositions are explained in this resource; each one having a quick snipet of the type of service office staff and patients can expect from DirectRx!

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Click on the resource to expand it!

Referral Form Checklist

This resource shows everything we need to fully onboard the patient to make sure we can ship out their medications ASAP! It also describes two ways they can send prescriptions: Fax or E-Scribe.

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We have English & Spanish versions of this resource!

patient tear off

These resources come in a pack (like sticky notes) and are intended to be given to patients from the office staff, so patients are aware we we will be servicing their medications and can expect our call!

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Click on the resource to expand it!

Rx Journey

This map is a great visual representation of how a prescription moves through our pharmacy, explaining our operating procedure.

USPS

Mail resources:

• To pulmonologist offices
• After your rep asked or gave you the lead
• ALWAYS make contact with the office before sending
• To offices that are writing many long acting medications to us/high volume

Send resources electronically:

• To family or primary care offices
• To offices that are writing only short acting medications to us/low volume
• To follow up on a cold call (they've never sent scripts to us before)

sending resources

Knowing when to mail, email or fax a resource packet can help you save time, resources and prioritize your conversations!

Remember to use our website & resources to your advantage with offices and rep calls!

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This is a great resource to have on hand when introducing offices to DirectRx, especially if you do not touch on every value proposition in your initial call!

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This should be sent with EVERY resource packet (whether it is faxed, emailed, or mailed) to ensure the office gets into the habit of always sending a full package that includes a script, patient insurance, and clinicals.

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These are great to send to offices with a pattern of patients not picking up our calls. Reminding the office staff to have their patients to save our number saves a tremendous amount of time going back and forth for the patient, the office, and us!

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It's best to only include this resource in physical, mail-out packets, but it's often overlooked.

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There are a few diagnosis codes that are not listed in this guide, the full list can be found on our website under "Resources"