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Practical Tips to Effective Communication with US Customers
Stephanie Flint
Created on November 8, 2024
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Transcript
Practical Tips for Effective Communication with the US Customers
Instruction: Click the ( i ) button to navigate and see the information.
LISTEN ACTIVELY
Effective Tip No.
aDAPTING YOUR TONE
Effective Tip No.
bUILDING RAPPORT
Effective Tip No.
MANAgING EXPECTATIONS
Effective Tip No.
Managing Expectations
- Be clear and upfront about what can and can’t be done. They appreciate transparency and efficiency.
Listen Actively
- Listen carefully, but focus on delivering solutions quickly and efficiently.
- Acknowledge the issue, and then move to problem-solving.
Adapting Your Tone
- Keep a friendly but professional tone.
- Use straightforward language and avoid unnecessary fluff.
Building Rapport
- Acknowledge the issue, offer a quick solution, and engage in brief small talk to build a connection.