HR Competency Toolkit

WHAT'S IN IT FOR YOU?

ONGOING DEVELOPMENT

TAILORED LEARNING

ASSOCIATE-Centric Approach

ADAPTABILITY & INNOVATION

STRATEGIC INFLUENCE

JUMP TO LEARNING

START YOUR JOURNEY

Click below to explore the HR COMPETENCY MODEL AND Development Roadmap, or use the side button on the right to access learning opportunities directly.

HR DEVELOPMENT ROADMAP

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CONTINUOUS LEARNING

is essential for career growth. Select the button below to explore curated learning opportunities that directly align with the HR competency model, helping you build the skills that matter most.

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by creating a robust Individual Development Plan (IDP). An IDP is your personalized roadmap for professional growth, developed in collaboration with your leader. It outlines your career aspirations, highlights areas for skill development, and details specific action you will take to unlock your full potential.

is the foundation for developing Ferguson’s HR talent. Explore our comprehensive toolkit for HR Professionals that aids in developing the skills needed to advance your career and improve your effectiveness in the workplace.

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HR COMPETENCY TOOLKIT

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is our Career Development Philosophy. This roadmap equips you with the tools and resources to grow your skills and build a career you are proud of, at a company you can believe in.

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ASSOCIATE-LED, LEADER-SUPPORTED

HR COMPETENCY LEARNING

Hover over each quadrant for insights, and explore each core competency to discover tailored learning opportunities!

• Decision Making8 Minutes
• Effective Problem Solving and Decision Making Tools20 Minutes
• Decision Making Excellence35 Minutes

OBJECTIVITY & DECISION-MAKING

• Digital Reseach10 Minutes
• Effective Research15 Minutes
• Qualitative Research and Data Analysis45 Minutes

CRITICAL THINKING

• Critical Thinking: Critical and Analytical Thinking10 Minutes

• Critical Thinking and Problem Solving35 Minutes
• 4 Ways to Develop Your Crititcal Thinking40 Minutes

• Curiosity and Disagreement in Collaborative Work15 Minutes
• Dig Deeper to Get It Right30 Minutes

CURIOSITY & INQUISITIVENESS

• Planning, Measurement, and Assessment for Improving Efficiency13 Minutes
• Measure What Matters: How Google, Bono, and the Gate Foundation Rock the World with OKRs15 Minutes
• Critical Business Skills for Success: Measuring Operational Performance34 Minutes
• Auditing: The Basics45 Minutes

RESEARCH METHODOLOGY

Measurement, Auditing and Assessment of Skills

CRITICAL EVALUATION

BUSINESS

DEFINITION:The ability to interpret information to make business decisions and recommendations.AREAS OF EXPERTISE: Measurement, Auditing and Assessment of SkillsCritical ThinkingCuriosity and InquisitivenessResearch MethodologyObjectivity & Decision-making

• Creative Problem Solving10 Minutes
• Innovation15 Minutes
• Innovation: Methods for the Innovation Process1 Hour

INQUISITIVENESS & PROBLEM SOLVING

• Creative Problem Solving10 Minutes

• Effective Problem Solving & Decision Making Tools20 Minutes
• Critical Thinking and Problem Solving35 Minutes

• Project Management: Project Management for Non-Project Managers15 Minutes
• Project Management: How to Manage Resources15 Minutes
• Productivity & Time Management30 Minutes
• Introducing Project Management30 Minutes

PROJECT & TIME MANAGEMENT

• Coaching for Non-Coaches: Introduction to Coaching12 Minutes
• Coaching for Non-Coaches: Asking Powerful Questions12 Minutes
• Coaching Skills30 Minutes

CREATIVITY & INNOVATION

COACHING

CONSULTATION

BUSINESS

DEFINITION:The ability to provide guidance to organizational stakeholders.AREAS OF EXPERTISE: CoachingProject & Time Management (Vision, Design, Implementation and Evaluation)Inquisitiveness & Problem-solvingCreativity & InnovationRespected Business PartnerAdvocating for Safety & Inspiring Associates

• Skills for Managers: Ensure Ethics & Integrity40 Minutes

PROFESSIONALISM

• Leadership Suite: Trust Building & Empathy10 Minutes
• Build Trust25 Minutes
• Building Employee Engagement1 Hour

TRUST BUILDING

• Courage and Integrity10 Minutes
• Courageous Cultures: How to Build Teams of Microinnovators, Problem Solvers and Customer Advocates21 Minutes

• Coaching for Non-Coaches: Building Trust and Rapport12 Minutes
• Influencing Through Rapport15 Minutes

RAPPORT BUILDING

• Got Performance? The Importance of Integrity12 Minutes
• Building Trust, Honesty, and Integrity in the Workplace20 Minutes

PERSONAL & PROFESSIONAL COURAGE

PERSONAL, PROFESSIONAL & BEHAVIORAL INTEGRITY

ETHICAL PRACTICE

LEADERSHIP

DEFINITION:The ability to integrate core values, integrity and accountability throughout all organizational and business practices. AREAS OF EXPERTISE: Trust Building Personal, Professional and Behavioral IntegrityProfessionalismRapport Building Personal and Professional Courage

• Professionalism in the Workplace12 Minutes
• Professional Etiquette39 Minutes

*Additional learning opportunities coming soon!

• Defeating Unconcious Bias: 5 Strategies30 Minutes
• Global and Cultural Sensitivity30 Minutes
• Diversity and Inclusion in the Workplace20 Minutes
• Mental Health at Work: Training for Leadership, Managers, & HR1 Hour

DIVERSITY PERSPECTIVE

• Business Strategy: Fostering a Culture of Risk Taking14 Minutes
• Business Strategy: How to Change a Culture to Encourage Risk Taking15 Minutes

OPENNESS TO VARIOUS PERSPECTIVES

CULTURAL EFFECTIVENESS

INTERPERSONAL

DEFINITION:The ability to value and consider the perspectives and backgrounds of all parties. AREAS OF EXPERTISE: Diversity PerspectiveOpenness to Various PerspectivesOpenness to ExperienceTolerance for AmbiguityAdaptability

• Business Strategy: Creating a Competitive Edge14 Minutes
• Business Strategy: Operationalize Business Strategies: Organizational Strategy Elements15 Minutes

STRATEGIC AGILITY

• Becoming an Effective Manager: Operations Management12 Minutes

• The Entrepreneur's Toolkit: Business Logistics and Operations31 Minutes
• Critical Business Skills for Success: The Long Reach of Logistics34 Minutes

• HR Dashboard of Metrics and Analytics40 Minutes

• Business Power Skills: Business Acumen15 Minutes

BUSINESS KNOWLEDGE

• Strategic Thinking Skills: From Systemic Problems to Systemic Solutions31 Minutes

KNOWLEDGE OF BUSINESS OPERATIONS/LOGISTICS

HR and Organizational Metrics/ Analytics/ Business Indicators

SYSTEMS THINKING

BUSINESS ACUMEN

BUSINESS

DEFINITION:The ability to understand and apply information to contribute to the organization's strategic plan.AREAS OF EXPERTISE: Strategic AgilityBusiness KnowledgeSystems ThinkingKnowledge of Business Operations/ LogisticsHR and Organizational Metrics/ Analytics/Business Indicators

• Business Writing: Letters and Emails1 Hour
• Business Writing: Being Effective1 Hour

• Brain Bites: Writing Effective Emails24 Minutes
• Conversation Skills: Asking Questions in Conversation40 Minute
• Conversation Skills: Making Suggestions40 Minutes

VERBAL & WRITTEN COMMUNICATION

• Impactful Presentation Skills12 Minutes
• Brain Bites: Lead Effective Meetings24 Minutes
• Effective Meetings with Agendas and Minutes35 Minutes

• Giving & Receiving Feedback20 Minutes
• How to Give Feedback20 Minutes
• Appreciate Feedback20 Minutes

• Active Listening for Deeper Connections12 Minutes
• Enhancing Listening Skills14 Minutes
• Brain Bites: Empathy: The Key to Active Listening17 Minutes
• Professional Listening Skills20 Minutes

ACTIVE LISTENING

• Persuasive Communication4 Minutes
• Influence: The Psychology of Persuasion 15 Minutes
• Strategies for Persuasion24 Minutes
• Communicating Persuasively1 Hour

FACILITATION SKILLS

EFFECTIVE FEEDBACK

PERSUASION

COMMUNICATION

INTERPERSONAL

DEFINITION:The ability to effectively exchange information with stakeholders. AREAS OF EXPERTISE: Verbal & Written Communication Skills Persuassion Active Listening Effective Feedback Facilitation Skills

• Leading People: Holding People Accountable13 Minutes
• Achievement Orientation: Obtain Results by Focusing on Your Goals1 Hour

RESULTS & GOAL- ORIENTED

• How Can You Influence Others?15 Minutes
• Persuasion and Influence2 Hours

• Training Briefs: Understanding Office Politics7 Minutes
• Effects of Workplace Politics11 Minutes

• Project Management: How to Manage Resources15 Minutes
• Productivity & Time Management30 Minutes
• Introducing Project Management30 Minutes

RESOURCE MANAGEMENT

• Move: How Decisive Leaders Execute Strategy Despite Obsticals, Setbacks, & Stalls18 Minutes
• Strategy Execution: Elements of a Sound Strategy20 Minutes

INFLUENCE

POLITICAL SAVVY

MISSION DRIVEN

LEADERSHIP & NAVIGATION

LEADERSHIP

DEFINITION:The ability to direct and contribute to initiatives and processes within the organization.AREAS OF EXPERTISE: Results and Goal- Oriented Resource ManagementMission DrivenInfluencePolitical Savvy

• Making Teams Work15 Minutes
• Team Working Excellence30 Minutes

TEAMWORK

• Build Trust & Credibility15 Minutes
• Building Credibility and Trust for Improved Communication30 Minutes
• Build Your Credibility1 Hour

CREDIBILITY

• Handling Conflict in High Value Relationships10 Minutes
• Negotiation and Influencing People20 Minutes
• Fostering Civility in the Workplace30 Minutes

• Customer Service Success10 Minutes
• Great Customer Service Communication15 Minutes
• Customer Service is About People30 Minutes
• Excellent Customer Service1 Hour

CUSTOMER SERVICE

• Emotional Intelligence: Social Competence13 Minutes
• Recognition and Feedback30 Minutes

NEGOTIATION & CONFLICT MANAGEMENT

VISIBILITY

RELATIONSHIP MANAGEMENT

INTERPERSONAL

DEFINITION:The ability to manage interactions to provide service and to support the organization.AREAS OF EXPERTISE: VisibilityCustomer Service (internal & external)Negotiation & Conflict ManagementCredibilityTeamwork

• Succession Planning: Identifying HIPOs6 Minutes
• Elevating Your Digital Learning Content Curation9 Minutes

• Strategic Curation Request Management9 Minutes

• Talent Acquisition: Recruiting15 Minutes
• Talent Management40 Minutes
• Completeting the Hiring Process1 Hour

TALENT MANAGEMENT & DEVELOPMENT

• Health and Safety in the Workplace18 Minutes

HEALTH, SAFETY & ENVIRONMENTAL

• Change Management1 Hour

CHANGE MANAGEMENT

• Introducing Human Resource Management10 Minutes
• Employment Law Basics for Managers1 Hour
• Creating a Culture to Attract and Retain Employees1 Hour

WORKFORCE PLANNING & EMPLOYMENT

• HR Dashboard of Metrics and Analytics30 Minutes
• Data Storytelling: From Insight to Impact5 Hours

HR DATA ANALYTICS & TECHNOLOGY

• Leave Administration for Managers20 Minutes
• Introducing Workforce Investigations1 Hour

• Facilitating Workplace Investigations1 Hour

• Supervising to Prevent Discrimination and Harassment1 Hour

ASSOCIATE & LABOR RELATIONS

HR EXPERTISE & KNOWLEDGE

INTERPERSONAL

DEFINITION:The knowledge of principles, practices and functions of effective human resource managementAREAS OF EXPERTISE: Workforce Planning & EmploymentAssociate and Labor RelationsHR Data Analytics & TechnologyTalent Management & DevelopmentChange ManagementHealth, Safety & Environmental