Managing Relationships with Cancer Patients for Improved Outcomes and Efficiencies
From referral capture to continuous care management, the TeleVox platform ensures cancer patients stay on track with their appointments and empowers them at every step of their journey to full health.
The Journey Begins – Capturing the Referred Patient: Sarah is referred to Modern Cancer Center by her provider. Modern Cancer Center sends Sarah an SMS message about her referral, prompting her to reply to schedule her appointment with a representative. By automatically sending this message via SMS, it helps increase capture probability and prevents your staff from needing to play phone tag with Sarah.
Click on icons to view details about the journey.
FACT
Automated Reminders Sent: Before Sarah’s oncology consultation, she is sent reminders via SMS and email to ensure that she arrives on time and is prepared for her appointment.
FACT
Diagnostic Imaging – Pre-Appointment Instructions: Using TeleVox’s Digital Care Programs, Sarah receives timely instructions from the radiology department before her imaging appointment. This ensures that Sarah arrives on time and is prepared for her imaging appointment, reducing the potential need to reschedule.
FACT
Sarah’s Question Before Surgery Consultation: Unfortunately, Sarah’s imaging reveals a breast tumor that may require surgery to be removed. Before her consultation, Sarah has some frequently asked questions that she is able to have answered via Iris, TeleVox’s omnichannel virtual agent. This puts Sarah at ease and gives her trusted responses directly from her provider.
FACT
Pre-Surgery Readiness: Sarah’s surgery is scheduled for February 10th. She receives timely appointment reminders and instructions via TeleVox’s Digital Care Programs, which ensures that she arrives at the appointment prepared and has followed the pre-surgery instructions.
Post-Surgery Follow-Up: After her surgery, Sarah receives check-in messages to ensure that her recovery is going smoothly and that she is adhering to her medical recovery plan.
Getting Ready for Radiation Appointments: The next stage of Sarah’s road to becoming cancer-free is to undergo radiation therapy. She is given proper instructions via SMS and email ahead of her appointments via automated Digital Care Programs. This ensures that she is prepared and on time for her sessions.
FACT
Through every stage of Sarah’s breast cancer journey—diagnosis, treatment, and recovery—TeleVox provides the guidance, communication, and support she needs to stay on track. By improving Sarah’s outcomes and experience while easing staff workloads, TeleVox ensures a seamless, compassionate approach to cancer care.
Patient engagement is step by step. Patient relationship is the entire journey.
© Copyright 2024 TeleVox | All Rights Reserved
Citations
Patient Profile: Sarah is a 45 year old woman with a history of cancer. Her physician discovered a concerning condition at her recent physical.
FACT
Analysis of >37,000 encounters showed that nonreceipt of SMS appointment reminders had a strong association with 15- to 60-minute tardiness > 60-minute tardiness and no-shows.2
FACT
A study published in BMC Health Services Research found that the rate of no-shows or rescheduled MRI appointments was
34.8%.
Factors such as lack of education and unclear instructions were significantly associated withthese outcomes. 3
FACT
SMS has proven to improve appointment compliance in a clinical review of
162
studies.1
1. Frank J. Schwebel, Mary E. Larimer, Using text message reminders in health care services: A narrative literature review, Internet Interventions, 2018, https://www.sciencedirect.com/science/article/pii/S2214782918300022
2. Tan J, Christie A, Montalvo SK, Wallace C, Yan Y, Folkerts M, Yingling A, Sher D, Choy H, Jiang S, Westover KD. Automated Text Message Reminders Improve Radiation Therapy Compliance. Int J Radiat Oncol Biol Phys. 2019 Apr 1;103(5):1045-1052. doi: 10.1016/j.ijrobp.2018.11.050. Epub 2018 Nov 30. PMID: 30508618.
3.O. AlRowaili, M., Ahmed, A.E. & Areabi, H.A. Factors associated with No-Shows and rescheduling MRI appointments. BMC Health Serv Res 16, 679 (2016). https://doi.org/10.1186/s12913-016-1927-z
4.Miller, Robert H., et al. “Automated Pre- and Post-Surgery Program Saves Physicians Time on Educating and Instructing Surgical Patients.” Journal of the American. Medical Association 284.19 (2000): 2472-2476.
5. NCI Staff, Missed Radiation Therapy Sessions Increase Risk of Cancer Recurrence, February 26, 2016
FACT
Patients who miss radiation therapy sessions during cancer treatment face a higher risk of their disease returning, even if they complete their full course of treatment.x
FACT
Up to
50%
of the time providers spend educating/instructing patients reportedly can be saved.4
TeleVox - Managing Relationships with Cancer Patients for Improved Out
Jessica Adams
Created on November 7, 2024
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Transcript
Managing Relationships with Cancer Patients for Improved Outcomes and Efficiencies
From referral capture to continuous care management, the TeleVox platform ensures cancer patients stay on track with their appointments and empowers them at every step of their journey to full health.
The Journey Begins – Capturing the Referred Patient: Sarah is referred to Modern Cancer Center by her provider. Modern Cancer Center sends Sarah an SMS message about her referral, prompting her to reply to schedule her appointment with a representative. By automatically sending this message via SMS, it helps increase capture probability and prevents your staff from needing to play phone tag with Sarah.
Click on icons to view details about the journey.
FACT
Automated Reminders Sent: Before Sarah’s oncology consultation, she is sent reminders via SMS and email to ensure that she arrives on time and is prepared for her appointment.
FACT
Diagnostic Imaging – Pre-Appointment Instructions: Using TeleVox’s Digital Care Programs, Sarah receives timely instructions from the radiology department before her imaging appointment. This ensures that Sarah arrives on time and is prepared for her imaging appointment, reducing the potential need to reschedule.
FACT
Sarah’s Question Before Surgery Consultation: Unfortunately, Sarah’s imaging reveals a breast tumor that may require surgery to be removed. Before her consultation, Sarah has some frequently asked questions that she is able to have answered via Iris, TeleVox’s omnichannel virtual agent. This puts Sarah at ease and gives her trusted responses directly from her provider.
FACT
Pre-Surgery Readiness: Sarah’s surgery is scheduled for February 10th. She receives timely appointment reminders and instructions via TeleVox’s Digital Care Programs, which ensures that she arrives at the appointment prepared and has followed the pre-surgery instructions.
Post-Surgery Follow-Up: After her surgery, Sarah receives check-in messages to ensure that her recovery is going smoothly and that she is adhering to her medical recovery plan.
Getting Ready for Radiation Appointments: The next stage of Sarah’s road to becoming cancer-free is to undergo radiation therapy. She is given proper instructions via SMS and email ahead of her appointments via automated Digital Care Programs. This ensures that she is prepared and on time for her sessions.
FACT
Through every stage of Sarah’s breast cancer journey—diagnosis, treatment, and recovery—TeleVox provides the guidance, communication, and support she needs to stay on track. By improving Sarah’s outcomes and experience while easing staff workloads, TeleVox ensures a seamless, compassionate approach to cancer care.
Patient engagement is step by step. Patient relationship is the entire journey.
© Copyright 2024 TeleVox | All Rights Reserved
Citations
Patient Profile: Sarah is a 45 year old woman with a history of cancer. Her physician discovered a concerning condition at her recent physical.
FACT
Analysis of >37,000 encounters showed that nonreceipt of SMS appointment reminders had a strong association with 15- to 60-minute tardiness > 60-minute tardiness and no-shows.2
FACT
A study published in BMC Health Services Research found that the rate of no-shows or rescheduled MRI appointments was
34.8%.
Factors such as lack of education and unclear instructions were significantly associated withthese outcomes. 3
FACT
SMS has proven to improve appointment compliance in a clinical review of
162
studies.1
1. Frank J. Schwebel, Mary E. Larimer, Using text message reminders in health care services: A narrative literature review, Internet Interventions, 2018, https://www.sciencedirect.com/science/article/pii/S2214782918300022
2. Tan J, Christie A, Montalvo SK, Wallace C, Yan Y, Folkerts M, Yingling A, Sher D, Choy H, Jiang S, Westover KD. Automated Text Message Reminders Improve Radiation Therapy Compliance. Int J Radiat Oncol Biol Phys. 2019 Apr 1;103(5):1045-1052. doi: 10.1016/j.ijrobp.2018.11.050. Epub 2018 Nov 30. PMID: 30508618.
3.O. AlRowaili, M., Ahmed, A.E. & Areabi, H.A. Factors associated with No-Shows and rescheduling MRI appointments. BMC Health Serv Res 16, 679 (2016). https://doi.org/10.1186/s12913-016-1927-z
4.Miller, Robert H., et al. “Automated Pre- and Post-Surgery Program Saves Physicians Time on Educating and Instructing Surgical Patients.” Journal of the American. Medical Association 284.19 (2000): 2472-2476.
5. NCI Staff, Missed Radiation Therapy Sessions Increase Risk of Cancer Recurrence, February 26, 2016
FACT
Patients who miss radiation therapy sessions during cancer treatment face a higher risk of their disease returning, even if they complete their full course of treatment.x
FACT
Up to
50%
of the time providers spend educating/instructing patients reportedly can be saved.4