Bostik UK - Managing Conflict - Key Skills Required When Handling Conf

Managing conflict

Key skills required when handling conflict

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1/6

Which of the following skills is NOT mentioned as essential for managers in conflict resolution?

Empathy.

Negotiation skills.

Assertiveness.

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Managers must develop essential skills such as assertiveness, active listening, and empathy to effectively resolve conflicts.

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2/6

Conflict is an unnatural part of any workplace. Is this statement true or false?

True.

False.

3/6

What can early recognition of conflict signs lead to?

Increase tension.

Cosntructive agruments.

Improve relationships.

Prolong disputes.

4/6

What does the DESE system help individuals do?

Express their views.

Avoid conflicts.

Create a competitive atmosphere.

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The DESC system is a useful tool for assertive communication. It helps individuals express their views while respecting others.

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5/6

Why is empathy important in conflict resolution?

It encourages avoidance of issues.

It helps understand others' feelings.

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Understanding others' feelings and perspectives can lead to win-win solutions that benefit everyone involved.

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6/6

How do salespeople measure the success of a sales call?

Assertiveness.

Active listening.

Empathy.

All of the answers present.

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