Bostik UK - Managing Conflict - Key Skills Required When Handling Conf
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Created on November 6, 2024
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Transcript
Key skills required when handling conflict
Managing conflict
start
1/6
Assertiveness.
Empathy.
Negotiation skills.
Which of the following skills is NOT mentioned as essential for managers in conflict resolution?
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Managers must develop essential skills such as assertiveness, active listening, and empathy to effectively resolve conflicts.
2/6
True.
False.
Conflict is an unnatural part of any workplace. Is this statement true or false?
Prolong disputes.
Increase tension.
Cosntructive agruments.
3/6
Improve relationships.
What can early recognition of conflict signs lead to?
4/6
Create a competitive atmosphere.
Avoid conflicts.
Express their views.
What does the DESE system help individuals do?
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The DESC system is a useful tool for assertive communication. It helps individuals express their views while respecting others.
5/6
It encourages avoidance of issues.
It helps understand others' feelings.
Why is empathy important in conflict resolution?
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Understanding others' feelings and perspectives can lead to win-win solutions that benefit everyone involved.
6/6
Active listening.
All of the answers present.
Empathy.
Assertiveness.
How do salespeople measure the success of a sales call?
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