Carte de l'Expérience Client
bariza boutaoui
Created on November 5, 2024
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Transcript
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CUSTOMER JOURNEY MAP
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CLIENT PROFILE
Age XX // Work
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1. KNOWLEDGE
INSIGHT I
Social beings
Icons are always good allies.
2. CONSIDERATION
INSIGHT II
Digital beings
Telling stories with order and hierarchy is fundamental.
3. ACQUISITION
INSIGHT III
Visual beings
Make numbers into stories with graphics.
4. RETENTION
INSIGHT IV
Creative beings
And add a topping: give it interactivity and animation.
5. LOYALTY
INSIGHT V
Narrative beings
The important thing is that everything fits the theme.
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The window allows you to add more extensive content. You can enrich your genially by incorporating PDFs, videos, text…
Digital Beings
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We avoid being part of the content saturation in the digital world.
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With Genially's templates, you can include visual resources to leave your audience amazed. You can also highlight a specific phrase or fact that remains engraved in the memory of your audience and even embed external content that surprises: videos, photos, audios... Whatever you want! Need more reasons to create dynamic content? Well: 90% of the information we assimilate comes to us through sight and, moreover, we retain 42% more information when the content moves.
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You can add additional content that excites your audience's brain: videos, images, links, interactivity... Whatever you want!
CREATIVE Beings
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Fun is needed for creativity, creativity for innovation, innovation for success...
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Social Beings
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We need to interact with each other. We learn collaboratively.
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Narrative Beings
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We tell thousands of stories. ⅔ of our conversations are stories.
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Visual Beings
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We are able to understand images from millions of years ago, even from other cultures.
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write a great title
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You can add additional content that excites the brain of your audience: videos, images, links, interactivity... Whatever you want!
write a great title
A great subtitle here
The window allows for adding broader content. You can enrich your genially by incorporating PDFs, videos, text…