Akihabara Presentation

Post-Induction Review

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Thoughts, feelings, ideas and comments!

Summary

This review aims to assess the operational effectiveness of post-induction practices, identifying key strengths, areas for improvement, and actionable recommendations to enhance staff coordination, communication, health and safety protocols, and overall event execution.With a focus on staff welfare, developement, and support this review will cover these themes substantially.

Standardizing Briefings and Communication

Long-Term Objectives

Yellow Actions

Immediate Actions

Red Actions

Index

Shift Experiences Overview

Breif thoughts on each team.

Set-Up

Before staff arrive

Pre-Event

After staff arrive

During Event

Wait and Bar Staff

Close Down

End of shift

Identified Stengths

Where things are going right!

Areas for Improvement

Supervisor Training

Areas for Improvement

Health and Safety Protocols

Red Actions

Short-Term Goals

Yellow Actions

Proactive Engagement and Feedback Strategies

Red Actions

Staff Experiance Overview

Set-Up: Strong team coordination, but newer staff need clearer attire guidelines; managers should take pre-event breaks.Pre-Event: Task clarity and consistent briefings are needed to ensure balanced workloads.Wait Staff: Hardworking but impacted by inconsistent communication, leading to stress.Bar Staff: Limited role diversity; more integration of new staff needed.

Kitchen Hands: Effective coordination; better break management required.Close Down: Varies by venue; outdated equipment highlights the need for better tools.

Enhance team performance with clearer guidelines, consistent communication, better break management, and updated tools

Detailed Observations

Set Up

Pre-Event

Service

Kitchen

Close Down

Intra-Event Communication

Set-Up and Close-Down Efficiency

Identified Strengths

Team Knowledge of Event Operations

Event Knowledge, Versatility, Collaboration

+ info

Effective Delegation, Support, Efficiency

+ info

Timely, Collaborative, Efficient

+ info

Areas for Improvement – Supervisor Training

Current Training Gaps

Proposed Training Modules

Benefits

Areas for Improvement – Health and Saftey

Fire Safety:

• Staff lack knowledge of fire exits, creating safety risks during emergencies.
• Clearer evacuation procedures are needed to define roles in emergencies.

COSHH Procedures

• Shortages of essential cleaning supplies like D10 sanitiser and protective equipment may compromise hygiene and safety standards.

Manual Handling

• Insufficient tools, such as trolleys and lifting aids, lead to potential risks of injuries during events, particularly when moving heavy equipment or supplies.

Solutions:

• Increase the supply of essential health and safety equipment and materials.
• Conduct formal briefings on evacuation procedures and first aid protocols to ensure all staff are prepared and informed.

Standardizing Briefings and Staff Welfare

• Issue:
• Briefings vary in quality, leading to inconsistencies in staff preparation and accessibility to crucial information.
• Staff Welfare Concerns:
• Insufficient attention to staff breaks may lead to fatigue and decreased morale.
• Accessibility of information regarding breaks, roles, and emergency procedures needs improvement.
• Proposal:
• Implement a standardized briefing template that includes information on break schedules, staff welfare, and critical safety protocols.
• Benefits:
• Enhances clarity and ensures all staff are informed about their roles and welfare, promoting a healthier work environment.
• Fosters better communication, reducing stress and improving overall staff readiness.

Proactive Engagement and Feedback Strategies

• Current Status:
• Limited channels for real-time feedback hinder addressing staff concerns.
• Proposal:
• Introduce post-shift surveys to gather insights on staff experiences.
• Sample Survey Questions:
• Timing of breaks, briefing quality, task understanding, overall experience.
• Expected Outcomes:
• Improved tracking of experiences leads to timely identification of issues.

Supervisor Workshops:

Provide supervisors with scenarios to practice decision-making under pressure, fostering confidence and competence in real-life situations.

Supervisor Workshops:

Conduct workshops covering essential topics such as people management, conflict resolution, and practical crisis management simulations.

Training Programs:

Focus areas include customer service skills, beverage preparation, and operational efficiency to enhance service quality during events.

Short-Term Goals

Aim for full implementation of training programs and workshops by March 2025, ensuring all staff are equipped with the necessary skills ahead of peak event seasons.

Training Programs:

Implement monthly barista and bar training sessions tailored for event teams and supervisors.

Long-Term Objectives (YELLOW Category)

• Employee Benefits Awareness:
• Develop initiatives to inform staff about available benefits, such as volunteering days, health resources, and career development opportunities.
• Utilize meetings, newsletters, and internal platforms to ensure all staff are aware and can access these benefits.
• Development Pipelines:
• Create structured growth opportunities for high-potential staff, including mentorship programs, training pathways, and succession planning.
• Encourage professional development through certifications and skill-building workshops to enhance staff capabilities and retention.
• Recognition Systems:
• Establish weekly or monthly shout-outs and rewards to recognize exemplary teamwork and individual contributions.
• Implement a formal recognition program that includes peer nominations and management endorsements to foster a positive workplace culture.

Thank you!

There is a lack of formal training in critical areas such as people management, conflict resolution, and effective communication strategies.Supervisors often rely on informal methods, which may not address specific challenges faced during events.

Current Training Gaps:

Pre-Event

Description: Setting tables, arranging seating, bar setup.Highlights: Opportunity for team bonding and delivering briefings.Improvement Note: Inconsistent briefing quality and unclear task delegation leading to uneven workload distribution.Recommendations: Implement structured briefing templates for consistency.

• Strong understanding of event processes and industry standards among team members.

• Experience across various roles leads to versatility and adaptability in shifting responsibilities.

• Collaborative atmosphere fosters open communication, enhancing problem-solving during events.
• I would attribute this strength to the assessment sessions.

Team Knowledge of Event Operations:

1. Bar Management 2. Barista Training 3. COSHH and H&S Training 4. Conflict Resolution 5. First Aid 6. People Management.

Proposed Training Modules:

Equipping supervisors with the necessary tools and knowledge will lead to smoother operations and better support for staff.Improved supervisory skills can enhance team morale, reduce conflicts, and increase overall event success.

Benefits:

Set Up:

Description: Effective coordination among experienced team members, especially supervisors and managersHighlights: Well-coordinated actions, adaptability across venuesImprovement note: Newer or less frequent staff should be advised on dress code (casual and comfortable)Recommendations: Pre-event breaks for managers to manage their workload better

Kitchen Hands:

Description: Strong team coordination, proactive chef support, effective line work.Highlights: Effective collaboration among kitchen staff.Improvement Note: Better organization of breaks needed.Recommendations: Implement structured break schedules to enhance workflow.

Close Down:

Description: Mixed experiences in close down; some venues managing better than others (e.g., National Museum vs. Portrait Gallery).Highlights: Variability in closing procedures across venues.Improvement Note: Lack of suitable cleaning equipment (e.g., string-style mops, non-industrial buckets).Recommendations: Introduce flathead mops and industrial buckets for efficiency.

Service:

Description: High workload with stress points due to inconsistent communication; impact on team morale (Wait Staff).Highlights: Preference for experienced staff leading to limited role diversity; impact on overall team dynamics (Bar Staff).Improvement Note: Need for more inclusive role assignment and training for new or less experienced staff.Recommendations: More training and role integration for all staff members.

• Generally well-executed set-up and close-down procedures, contributing to timely event readiness and wrap-up.

• High levels of participation from staff create a sense of ownership and pride in the work.

• Minimal lag time in transitions between phases enhances overall event flow and guest experience.

Set-Up and Close-Down Efficiency:

• Effective delegation of tasks, allowing for smooth operation and efficient use of resources.

• Quick support among team members during peak times minimizes stress and maintains service quality.

• Regular check-ins among staff promote team cohesion and ensure that everyone is aligned on goals.

Intra-Event Communication: