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Conduct & Attitude

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Created on November 3, 2024

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Transcript

Client Sessions

Professional Conduct & Attitude

Preparation

  • Wear Full Uniform
  • Prepare your station
  • Clean - mirror, chair, trolley, equipment
  • Combs, brushes, scissors must be clean
  • Set up trolley,
  • Gather equipment needed
  • PPE: Personal Protective Equipment
  • Gowns, capes, towels ready
  • Apron & Gloves

Professional Conduct & Attitude

INTRODUCTIONS
  • Introduce yourself with a smile
  • Bore da, or Croeso I am Nicola and I will be your stylist today
  • Treat your client as an important person - Giving your full attention to their needs
  • Address the client by their status and name, eg Mr/Ms/Mrs Jones, etc.
  • Do not become over familiar with a client and never address a client by ‘Love’, ‘Darling’, etc
It's All About The Client
  • Be a good listener
  • Clients do not want to hear your problems.
  • Be non- judgemental and never advise a client on their personal life
  • Keeping professional boundries
  • Maintain client confidentiality - never discuss other clients
  • Do not betray a client’s confidence.

!!! Topics to Avoid !!!

  • Religion
  • Politics
  • Money
  • Personal relationships
  • Gender
  • Mental health
You May Offend Someone With Your Opinion

Professional Conduct & Attitude

  • Always be polite
  • Speak clearly
  • Do Not Shout Across the Salon
  • Never lose your temper or show anger to a client - no matter now difficult they may be
  • Never use ‘slang’ terms or use bad language in front of clients
  • Avoid drama - deal with issues discreetly
  • ANY ISSUES - Speak to a Tutor

Service is complete

  • Once the client is happy with the result
  • And the finished result has been checked by your tutor
  • You will take off the clients gowns and towels
  • making sure they are free from stains or hair
  • You will then guide them back to the reception desk
  • You will wait with them untill the receptionists are ready to take their bill
  • You will tell the receptionist what service the client had
  • You leave them by saying
  • 'Thank you for letting me do your hair today' or It was lovely to meet you, Goodbye'

Tips

  • You are allowed to accept tips
  • Small amounts of cash from clients
  • After a service has been performed
  • If they offer a tip its because they are happy and want to give you a tip.
  • Just accept with grace
  • 'your very kind, Thank you'
  • Do Not come into the salon showing off