Conduct & Attitude

Professional Conduct & Attitude

Client Sessions

• Prepare your station
• Clean - mirror, chair, trolley, equipment
• Combs, brushes, scissors must be clean
• Set up trolley,
• Gather equipment needed

• PPE: Personal Protective Equipment
• Gowns, capes, towels ready
• Apron & Gloves

Preparation

INTRODUCTIONS

• Introduce yourself with a smile
• Hi, I am Nicola and I will be your stylist today

• Treat your client as an important person - Giving your full attention to their needs
• Address the client by their status and name, eg Mr/Ms/Mrs Jones, etc.
• Do not become over familiar with a client and never address a client by ‘Love’, ‘Darling’, etc

Professional Conduct & Attitude

It's All About The Client

• Be a good listener
• Clients do not want to hear your problems.

• Be non- judgemental and never advise a client on their personal life

• Keeping professional boundries
• Maintain client confidentiality - never discuss other clients
• Do not betray a client’s confidence.

• Religion
• Politics
• Money
• Personal relationships
• Gender
• Mental health

!!! Topics to Avoid !!!

Professional Conduct & Attitude

• Always be polite
• Speak clearly
• Do Not Shout Across the Salon
• Never lose your temper or show anger to a client - no matter now difficult they may be
• Never use ‘slang’ terms or use bad language in front of clients
• Avoid drama - deal with issues discreetly
• ANY ISSUES - Speak to a Tutor

• Once the client is happy with the result
• And the finished result has been checked by your tutor
• You will take off the clients gowns and towels
• making sure they are free from stains or hair
• You will then guide them back to the reception desk
• You will wait with them untill the receptionists are ready to take their bill
• You will tell the receptionist what service the client had
• You leave them by saying
• 'Thank you for letting me do your hair today' or It was lovely to meet you, Goodbye'

Service is complete

• You are allowed to accept tips
• Small amounts of cash from clients
• After a service has been performed
• If they offer a tip its because they are happy and want to give you a tip.

• Just accept with grace
• 'your very kind, Thank you'
• Do Not come into the salon showing off

Tips