Timeline Diagram V

Probe

Probe

Acknowledge

Surprise

20xx

Communicate

20xx

Plan

20xx

RETEUN & REFUNS

START

GOAL

Plan

20xx

Structure

Amaze

20xx

20xx

Plan

Communicate

Communicate

20xx

20xx

20xx

Design

20xx

Structure

20xx

Plan

TIMELINE Diagram

I am a great subtitle, ideal for providing more context on the topic you are going to address

START

20xx

GOAL

A great title

With Genially templates, you can include visual resources to amaze your audience. You can also highlight a specific phrase or piece of information that will be engraved in your audience's memory and even embed external content that surprises: videos, photos, audios... Whatever you want!

Acknowledgement

Challenges: When agents fail to acknoeldge the statment of the customer the customer may feel that you are not willing to help solve the concern Action: Use verbal nods such as: "Alright", "Sure", "Got it", "I see", "I undersatnd", "Thank you for sharing" etc.

Did you know...

The window allows you to add more extensive content. You can enhance your Genially by incorporating PDFs, videos, text... The content of the window will appear when clicking on the interactive element.

Interactive visual communicationstep by step:

• Plan your communication structure.
• Prioritize and visually emphasize the main points.
• Define secondary messages with interactivity.
• Establish a flow throughout the content.
• Measure the results.

Interactive visual communicationstep by step:

• Plan your communication structure.
• Prioritize and give visual weight to the main points.
• Define secondary messages with interactivity.
• Establish a flow throughout the content.
• Measure the results.

NEVER Jump to Conclusion

When we are in a hurry we often forget to validate things. In our line of work a chunk of your customer's experience is relying on how much you know the customer's needs. Note that the there are also what we call as unspoken needs and it's our responsibility to unravel that

Use close ended and open ended types of questions

A great title

With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or data that will be etched in the memory of your audience, and even embed external content that surprises: videos, photos, audios... Whatever you want!

A great title

With Genially templates, you can include visual resources to leave your audience amazed. You can also highlight a specific phrase or data that will be etched in your audience's memory and even embed external content that surprises: videos, photos, audios... Whatever you want!

Did you know...

Did you know that 90% of the information we assimilate comes through sight? Visual resources are very helpful to reinforce your message: images, illustrations, gifs, videos... Not only because they stay in memory, butalso because they are more attractive and easierto understand.

'Your content is liked, but it engages much more when it's interactive'

Did you know...

The window allows you to add more extensive content. You can enrich your Genially by incorporating PDFs, videos, text... The content of the window will appear when clicking on the interactive element.

Did you know...

The window allows you to add more extensive content. You can enhance your genially by incorporating PDFs, videos, text... The content of the window will appear when clicking on the interactive element.

Did you know...

The window allows you to add more extensive content. You can enrich your Genially by incorporating PDFs, videos, text... The content of the window will appear when clicking on the interactive element.

A great title

Generate experiences with your content.

Measure results and experiment.

Has a WOW effect. Very WOW.

Activate and amaze your audience.