Valles Script.pptx

Valles Law Firm

—HEADLINE Information—

By Ivan Galeano

SECURE AN INTAKE

• 99% of the time, a call from Valles will be an INTAKE.

• Many of the callers have spoken with someone from the firm, possibly through email, and have been directed to call US for an intake to be completed.

• We can confirm with the caller what information they have provided to the firm, such as their work history, and to see if this was gathered over a phone call

Tip: If the caller mentions Renee, complete an intake

DO NOT read options or make suggestions to the caller. ↓↓↓

• Let the caller answer on their own. If unsure, mark it as unknown.

• Google is your friend - Make sure the answer the caller is giving is actually a form of cancer. If you’re not sure, try searching what they tell you on google.

Have you ever smoked?

• If the caller states they smoked for 35 years, DO NOT enter that in the box and continue. Ask for a RANGE in YEARS or AGE

Before 1983……….?

• Make sure to always include “Before 1983” when asking the questions related to the caller’s work history.

• We should also repeat all the information back to the caller to confirm it was before 1983 and is as accurate as possible.

• If the caller mentions a time frame after 1983, double check if it began before 1983.

One More Time…

You Made it!

Please reach out if you have any questions.