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Avoid C&D Fails

Kelly Eyles

Created on October 29, 2024

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Transcript

Avoid theCiti Audit Fail

Cease & Desist Edition

What Do you do?

Which tools do you use...

Do NotCall

PNW or CAT

What Do you do?

Which tools do you use...

Cease &Desist

CAT

What Do you do?

Which tools do you use...

Bad Number

Update Phone indicators

Best Practices

  • Do not offer proactively
  • Do not delete phone numbers- Change to bad number
  • Active listening and probing questions are key!