Want to create interactive content? It’s easy in Genially!
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Sammie Snyder
Created on October 29, 2024
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Transcript
Goals
YETI
Accounts
Business Plan/Success
Field Transition
Sammie Snyder
Customer Success Manager - ISBN S
RVP - Andy Wolfe VP - Stacey LaPorte Mentor: Mitch Sevchek
Featured
self development
Mission Statement
-Continuous mentorship from Leadership -Growth mindset
"Customer Success Manager: A Value that cannot be bought"
Read more
Read more
Goals
YETI
Accounts
Business Plan/Success
Business Plan/Success
Field Transition
Customer Support - Relationship Assessments - Customer Feedback - On site visits - Customer Onboarding -Company Advocacy
"Set your goal. Forget "realistic." People who achieve big dreams never think in terms like that. They think "ultimate." What is your ultimate goal? Now is the time to make it happen!"
Why Will I Succeed
Character
Growth/Leadership
-empathetic -active listening -time management -critical thinking -open minded -desire to improve -compund interest -humble -planning -fellowship -ambition -positivity -generous -selfless
- Mentorship - Continued Learning - Utilizing my team - Willingness to learn - Succeeding together - Know your "why"
Accounts
Goals
YETI
Accounts
Business Plan/Success
Chaney Bros
National Gypsum
YETI
Industrial Manufacturing
Wholesale Distribution
Industrial Products
Love's Travel Stops
Magic Leap
Indeed
Oil, Gas, Energy
Professional Services
Employment Services
Goals
YETI
Accounts
Busienss Plan/Success
Field Transition
Chaney Bros
YETI
National Gypsum
Resources
- Net new customer- Contract start date December 1st, 2024 - Purchased SCC and Planning Collaboration
- Internal call Oct 31st -On site visit Jan 2025
- Net New Customer - Contact start 12/31 - AE: Manny Charitos
-In contact with AE's and CSM's who currently/previously owned accounts
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Magic Leap
Indeed
Love's Travel Stops
-Hand off with Mitch Sefchik
-Hand off with Joan Pepper
-Potentially moving to virtual team -Spoke with Laura Osler on current status
Goals
January 2025
January 2025
2025
Intro Call
On Site Visit
CRM
National Gypsum
YETI
Maintain detailed notes in Totango/Gainsight
January 2025
January 2025
2025
Intro Call/Cadence Arrangement
Forecast Renewals
Build Rapport
All Accounts
All Accounts
Cheney Bro's
- Utilizing internal resources such as previous account owners, veteran members of the team, and the Academy ISBN cohort - Continuously expanding my knowledge with training courses and 1-1's with my team - Forecasting future events and getting in front of my customers in advance for attendance
Collaborations:
Month 20XX
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Company
What you read: interactivity and animation can make the most boring content become something fun. In Genially, we use AI (Awesome Interactivity) in all our designs, so you can level up with interactivity and turn your content into something that adds value and engages.
Month 20XX
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Company
What you read: interactivity and animation can make the most boring content become something fun. At Genially, we use AI (Awesome Interactivity) in all our designs, so that you level up with interactivity and turn your content into something that adds value and hooks.
Return
Mentors: Michelle zorn (AE) Nelly rebollo (Academy Staff) Mitch Sevchik (CSM)
Month 20XX
Write a great title
Company
What you read: interactivity and animation can make the most boring content become something fun. At Genially, we use AI (Awesome Interactivity) in all our designs, so that you level up with interactivity and turn your content into something that adds value and hooks.
Month 20XX
Write a great title
Company
What you read: interactivity and animation can make the most boring content become something fun. At Genially, we use AI (Awesome Interactivity) in all our designs, so that you level up with interactivity and turn your content into something that adds value and hooks.
Return
YETI Deep Dive
YETI Celebrates 15 Years With Accelerating Product Demand And Profits Up 107%
March- new CIO RemeshH Reddy cam on board, all stakeholders met to discuss a business plan. There was a halt on the project of integratins SCC and IBP. Current- IBM ran a 10 week deep dive audit to discuss with the YETI team for 2025 plans. Two QBR's were held (Ariba and IBP). I held an introduction call with Camilla Malta (Business System Analyst) and Jon Foster (Business System Analyst) and confirmed an on site visit with the YETI team in January 2025 (projected date the week of January 13th) (next steps/asks)
Month 20XX
Write a great title
Company
What you read: interactivity and animation can make the most boring content become something fun. At Genially, we use AI (Awesome Interactivity) in all our designs, so that you level up with interactivity and turn your content into something that adds value and hooks.
Return
What is different about an SAP CSP?
Academy perspective
- Classroom/Field Experience
- Role Playing Customer Scenarios/Handling Conflict
- Guarunteed Support
- Open Communication Internally/Customers
- Center of the Ecosystem
Month 20XX
Write a great title
Company
What you read: interactivity and animation can make the most boring content become something fun. At Genially, we use AI (Awesome Interactivity) in all our designs, so that you level up with interactivity and turn your content into something that adds value and hooks.