VET 1002 Medical Records

Medical Records and Appointments

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Managing the Veterinary Practice...

Managing medical records and practice appointments is an important piece of the management team. The medical records should be organzed and complete. Appointments should be scheduled to allow the Veterinarian to treat patiently appropriately and for the client to be able to schedule an appointment when needed. Let's look at some situations that may come up in the Veterinary Practice.

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You have hired a new Veterinary Technician to assist your Veterinarian with appointments. How are you going to train your new staff member on obtaining a medical history in the Medical Record?

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Provide staff training on the Practice Management Software. Create an SOP (standard opporating procedure) for the staff to follow

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Train your staff to complete the Subjective portion of the SOAP. Refer to page 141 for questions to ask to obtain the patient history.

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Provide a training program for new staff and then assign them to a mentor as they develop their skills within the practice.

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Define a SOAP

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Providing exceptional customer service, how should the Veterinary Technician communicate with the client to obtain an accurate history?

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Review the process of entering the information into the Practice Management Software. Review abbreviation and accuracy of information.

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Refer to the appointment schedule to determine the nature of the appointment. How will this influence obtaining the patient history and recording of the SOAP?

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Your newly hired Veterinary Technician makes a mistake in the medical record. How will the mentor coach the technician about this mistake, so they will be able to learn from it?

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How would you train your new Veterinary Technician staff member on scheduling appointments? What are some considerations for scheduling appointments? (reason, time frame, etc.)

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Best result

Well done!

You have effectively trained your newly hired Veterinary Technician. They will now have a long career with your Veterinary Practice providing exceptional patient care and service.

Best result

GOOD JOB!

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Your new skills as a Veterinary Practice Manager is beginning to pay of with your staff training program.

BEst result

Congratulations!

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You have chosen the right tools in your Veterinary Practice to make it run effectively.