The Communication game
Roll the dice!
02:00
Instructions
01:00
Be prompt: Pick up the phone as soon as possible, ideally by the third ring.
Be friendly: Greet the caller warmly and identify yourself.
Be clear: Speak in a calm, clear tone that's easy to understand. Avoid slang and whispering.
Be respectful: Avoid sounding pushy, anxious, or aggressive.
Be helpful: Ask structured questions to help the caller get to the right person.
Be informative: Let the caller know how they can access services online.
Be accurate: Take messages accurately.
Be sensitive: If you're answering on behalf of someone else, relay questions clearly.
Be aware of call back requests: If the caller requests a call back, confirm the request with a text message.
Box 55
Box 50
What percentage of our brain is involved in processing visual stimuli, such as images, interactivities,or animations?
Box 47
What would you use in your presentation to entertain, provide relevant information, and capture the attention of your audience?
Ladders
SNAKES
INSTRUCTIONS
Players start with a token - which represents each of them - in the initial square and take turns rolling the die. The tokens move according to the numbering on the board, in ascending order. If, at the end of a move, a player lands on a square where a ladder begins, they move up it to the square where it ends. If, on the other hand, they land on a square where a snake's tail begins, they move down it to the square where its head ends. If a player rolls a 6, they can move twice in a single turn. If a player rolls three consecutive 6's, they must return to the initial square and cannot move their token until they roll a 6 again. The player who reaches the final square is the winner. There is a variation where, if a player is six or fewer squares away from the end, they must roll precisely the number needed to reach it. If the number rolled exceeds the number of remaining squares, the player cannot move.
If the player falls on the bottom of a ladder, they move up to the top square where the ladder ends.
Ladders
If the player lands on a square where the tail of a snake starts, they go down to a lower square where the headis located.
SNAKES
The Critical Care Communication game
Nat Davies
Created on October 27, 2024
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Transcript
The Communication game
Roll the dice!
02:00
Instructions
01:00
Be prompt: Pick up the phone as soon as possible, ideally by the third ring. Be friendly: Greet the caller warmly and identify yourself. Be clear: Speak in a calm, clear tone that's easy to understand. Avoid slang and whispering. Be respectful: Avoid sounding pushy, anxious, or aggressive. Be helpful: Ask structured questions to help the caller get to the right person. Be informative: Let the caller know how they can access services online. Be accurate: Take messages accurately. Be sensitive: If you're answering on behalf of someone else, relay questions clearly. Be aware of call back requests: If the caller requests a call back, confirm the request with a text message.
Box 55
Box 50
What percentage of our brain is involved in processing visual stimuli, such as images, interactivities,or animations?
Box 47
What would you use in your presentation to entertain, provide relevant information, and capture the attention of your audience?
Ladders
SNAKES
INSTRUCTIONS
Players start with a token - which represents each of them - in the initial square and take turns rolling the die. The tokens move according to the numbering on the board, in ascending order. If, at the end of a move, a player lands on a square where a ladder begins, they move up it to the square where it ends. If, on the other hand, they land on a square where a snake's tail begins, they move down it to the square where its head ends. If a player rolls a 6, they can move twice in a single turn. If a player rolls three consecutive 6's, they must return to the initial square and cannot move their token until they roll a 6 again. The player who reaches the final square is the winner. There is a variation where, if a player is six or fewer squares away from the end, they must roll precisely the number needed to reach it. If the number rolled exceeds the number of remaining squares, the player cannot move.
If the player falls on the bottom of a ladder, they move up to the top square where the ladder ends.
Ladders
If the player lands on a square where the tail of a snake starts, they go down to a lower square where the headis located.
SNAKES