The Critical Care Communication game
Nat Davies
Created on October 27, 2024
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Transcript
Instructions
02:00
01:00
The Communication game
Roll the dice!
Spot the Deliberate mistakes... The video displays many examples of poor communication, can you name them all? Team with the most answers wins a prize! Slide 6:
In your Teams: define what communication means to you...
You have 1 minute to identify the 4 key types of communication.... Go! Slide 2/3:
Teams sit back to back & describe the image on your piece of paper... you must not use the name/similar words to describe your item and instead rely solely on your descriptive skills to enable your team mate to draw what you are describing.... Go!
In your teams, watch the following "Deliberate mistakes" when communicating video, then identify as many examples of poor communication you have observed! Slide 8:
Non-Verbal Game: Quick fire round! Use actions to assist your team to identify what you are trying to express! Slide 4:
SBAR video
Sorry... What?! Have your lip reading skills at the ready! Use the list of common Critical care phrases to attempt to assist your team mate wearing sound cancelling headphones to decipher what your are trying to say!
Name as many communication aids as you can in 2 minutes!
What is the 7-38-55 rule in communication? GO! Slide 5:
Introduction to Makaton
Examples of miscommunication: Click for Video
In your teams - lets discuss causes of conflict in the Critical Care environment
Active Listening: Slide 6-7
Speech Disorders Slide 15:
Common causes of Conflict in Healthcare Slide 16, 17,18:
How can we get to know our patients in Critical care? 2 minutes on the clock.... GO!
In your team suggest how to appropriately answer and coomunicate via the Telephone Slide 23
EOLC: Correct location for 'Breaking bad news': Family discussions. Correctly identify room, equipment and personnel....
Can you identify and explain the VALUE pneumonic with regards to communication towards EOLC & when breaking bad news to patients/family/NOK:
Translation service: 5 bonus points.... to the team who can identify the Trust's Translator service....
Top tips for holding or being part of difficult conversations... Slide 24
Be prompt: Pick up the phone as soon as possible, ideally by the third ring. Be friendly: Greet the caller warmly and identify yourself. Be clear: Speak in a calm, clear tone that's easy to understand. Avoid slang and whispering. Be respectful: Avoid sounding pushy, anxious, or aggressive. Be helpful: Ask structured questions to help the caller get to the right person. Be informative: Let the caller know how they can access services online. Be accurate: Take messages accurately. Be sensitive: If you're answering on behalf of someone else, relay questions clearly. Be aware of call back requests: If the caller requests a call back, confirm the request with a text message.
Box 55
x
What percentage of our brain is involved in processing visual stimuli, such as images, interactivities,or animations?
Box 50
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What would you use in your presentation to entertain, provide relevant information, and capture the attention of your audience?
Box 47
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Players start with a token - which represents each of them - in the initial square and take turns rolling the die. The tokens move according to the numbering on the board, in ascending order. If, at the end of a move, a player lands on a square where a ladder begins, they move up it to the square where it ends. If, on the other hand, they land on a square where a snake's tail begins, they move down it to the square where its head ends.If a player rolls a 6, they can move twice in a single turn. If a player rolls three consecutive 6's, they must return to the initial square and cannot move their token until they roll a 6 again. The player who reaches the final square is the winner.There is a variation where, if a player is six or fewer squares away from the end, they must roll precisely the number needed to reach it. If the number rolled exceeds the number of remaining squares, the player cannot move.
INSTRUCTIONS
If the player falls on the bottom of a ladder, they move up to the top square where the ladder ends.
If the player lands on a square where the tail of a snake starts, they go down to a lower square where the headis located.
SNAKES
Ladders
Ladders
SNAKES