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Experience

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Paul.devanney@betferd.com

07876408077

Personal Information

Result driven and goal-focused professional with 18 years of substantial experience in sales management, customer assistance, and team leadership. Proven success in deployment of abreast processes, policies, and plans to ensure utmost compliance with quality standards. Demonstrated history of leading and training staff to develop insight and enhance overall working efficiency. Adept at resolving queries via meeting and exceeding customer satisfaction level. Expert at building and forging relationships with professional stakeholders at all levels.

About me

Area Administrator in N5

Paul Devanney

Hi! I'm...

Area Administrator N5

Salford University

Betfred

Betfred Journey

May 2022 to present

GSM & Admin understudy

HND Business Studies (Markering)BSC (Hon) Business Studies (HR)

Sales Manager

Sep 2005 to May 2008

sep 2018 to Oct 2021

January 2017 to May 2024

Education

GSM & Admin understudy

In May 2018 I was appointed as the administrative understudy which gave me an insight as to how an area team works for the first time. This first role in the area team has aided develop my problem solving by staffing shops and dealing with staff quires and allowed me to develop my communication skills.Then in September 2018, I was given the opportunity to progress into the GSM role, allowing me to support four other shop managers to deliver the best possible service in their shops and to develop their skillsetsSome aspectis of the business that i would have contrbuted to in this role are: -

• Collating rotas and assisting managers with any issues they had in completing them.

• Allocating out holidays and dealing with requests from the shop’s.

• Assisting shop managers with upcoming promotions & developing plans on how they are going to deliver.

• Completing new starter sign offs at key periods with the shop managers and ensuring any issues are addressed and actioned upon.

• Make sure all training has been completed by shop team and coach the shop manager in delivering 100% completion.

• Developing managers skillset and adding value to them and the business.

• Ensure that all managers are meeting deadlines.

I first started my Betfred career back in 2006 at Old Trafford and started working in shops in the summer of 2007. After 3 months in shops, I began working as a relief manager all over Manchester.In 2012 I was offered my first shop in S0780 Longsight, while at Longsight, I was tasked with becoming the FOBT ambassador for the new cure installation which involved going to shop and training the team members on the new curve machines and I enjoyed meeting new people and developing my communication skills along with Ladbrokes TUPE project training the team members on the new Betfred system and Betfred procedures.In January 2017 I was offered the opportunity to work in Deansgate which had no team in and had to get 3 new starters trained in a very short space of time.I believe my strengths lie in me

• communication.
• problem-solving.
• Adaptability.
• Delegation of tasks.
• Development of people around me and making them better and more productive.
• Patience.
• Long term planning and leadership.

Betfred Journey

After leaving college I started a HND in Business with Marketing. This course covered a broad scope of business functions ranging from finance, economics, management principles & the speciality of Marketing.Once I had completed my HND I took the opportunity to complete aditional studis with a one year degree top up which gave me a BSc In business stuides with HR this quilification has given me a broader scope of understanding. I decided to choose the HR route at this point which gave me a understanding of how HR functions and a basis of employment law

Education

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Area Administator

• Ensured all shops in the area are open and trading on a daly basies

• Conduct welfare meetings will colleges away from the business for more than 4 weeks and keep engagement between them and the company.

• liaise with ASC in order to make sure rotas are being done fair and on time by shops & Holliday requests are being processed in accordance with the needs of the business.

• Assisted in the administration and support of staffing for over 50 shops, ensuring effective communication and resource allocation.

• Maintained and updated RSL and employee records,

• Liaising with HR on regarding welfare meeting and staff conduct