2025

London & ea

Business Plan 2025

INDEX

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01 - Section

05 - Video

09 - Map

02 - Text

06 - Process

10 - Data

03 - Quote

11 - Team

07 - Comparison

04 - Image

08 - Timeline

12 - Thanks

London team

Senior team

Kudawashi Mujai

sHYAD mIAH

Duane Devlin mIAH

Head of department

Senior opertions manager

Senior Field Manager

Lead focus deliver

PROJECT FUTURE

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EA

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rHYS aUBREY essex

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Mark GeenopHERTS

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PROJECT FUTURE

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London Business plan

01

oBJECTIVE

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PROJECT FUTURE

LONDON - Mission Statement

Mission Statement"In 2025, our London team is committed to achieving excellence by prioritizing Health and Safety compliance, ensuring that every operation adheres to the highest safety standards. We will deliver exceptional service by focusing on timely completions, enhancing Customer Satisfaction (C-SAT), and upholding rigorous service standards. Our dedication to quality will be reflected in our adherence to achieving ELF. We will focus on Excellence, Leadership, and Fulfillment principles. Together, we strive to create a safe, efficient, and customer-focused environment that drives success and fosters trust in our services."

2025 Objectives

Challanging poor preformance is the key

London Business plan

02

h&s

Not just lip service

PROJECT FUTURE

Vision for Health and Safety

h&S

WAH Audit

On site anyone who witnesses WAH activity WILL load WAH audit

Vision for Health and Safety"Our vision is to cultivate a culture of safety excellence where each FM is empowered to uphold and deliver exceptional safety standards. We are dedicated to implementing robust measures that drive compliance with all safety regulations and company processes. Through proactive leadership and continuous improvement, we will ensure a safe environment for our team and stakeholders, fostering a workplace where safety is not just a priority, but a fundamental value that guides our daily operations."

H&s Audit

All FM are to load a min of 1 H&S audit per day this is to be through & Loded on site

Validation

Team swap audits H&S focus day ride out Check the checker Daily audit validation on morning call

+ Actions

Not just lip service

London Business plan

03

COMPLETIONS

Not just lip service

cOMPLETIONS PLAN

Completions

Morning routine

Accountability

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Getting it right from the offset

VS

"We are currently facing an issue with engineers not consistently arriving on-site by 8 am. Managers must take accountability for ensuring that this standard is met daily. Effective immediately, each manager is responsible for driving this expectation and setting the example by being on-site at 8 am. By taking ownership of this process, we aim to reinforce a consistent and professional start to each workday."

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+ Actions

+ ACTIONS

Revenue protection

PROJECT FUTURE

tRAINING ug & eXCHANGE

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PROJECT FUTURE

Author's Name

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PROJECT FUTURE

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PROJECT FUTURE

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PROJECT FUTURE

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01

03

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02

04

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PROJECT FUTURE

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20XX

20XX

20XX

20XX

20XX

20XX

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120,5 K

956 m

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85% +

15% **

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PROJECT FUTURE

THANKS

Got an idea?

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Expectations

To ensure the successful attainment of our completion targets, each manager must implement a robust monitoring plan for team performance. Weekly assessments are key to identifying areas for improvement and overcoming challenges in achieving our targets. Field managers are also expected to actively support engineers facing difficulties meeting completion . Please maintain well-documented coaching records outlining the support provided and strategies discussed. Moreover, for effective collaboration, managers should join calls fully prepared. Understand why each job may have faced challenges and come equipped with a clear plan on how you intend to achieve completion targets in the weeks

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You are accountable for delivering compleations

• Accountable for fails & getting into the detail
• Manager action plans
• Preformance management plans & documents to be in place to show poor performers are being managed
• Managers are to be reviewed Weekly or monthly to monitor progress.
• Under performing managers will be placed on PIP plans

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• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

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Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Morning Routines

Leading by example

"Effective immediately, all managers are responsible for ensuring that engineers are on-site and ready to work by 8 am. This is not a request but a critical business requirement essential to achieving our completion targets, meeting our SLAs, and maintaining a productive workforce. Each manager will track engineers' start times and keep a Samsara log, which will be reviewed regularly. Failure to meet this requirement will have consequences, as consistent adherence is expected. Managers should have these logs readily available for performance reviews. This accountability measure is key to our operational success, and non-compliance will be addressed directly."

Key actions

• Managers are to manage poor timekeeping by documentation
• All absences are to be open & closed by 830 & registered on the system by 8:45
• All routing issues are to be logged and resolved by 9 am
• root cause routing issues to be resolved on the day to eliminate issues the next day
• Routing to be informed of Courses, Van services & other factors effecting routing the day before

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• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

• Team swap audits
• H&S focus day ride out
• Check the checker
• Daily audit validation on morning call.

Not just lip service

Let the communication flow!

• Once a month one manager will go out and audit another manager team to ensure audit integrity & consistency
• Once a month we will deliver a H&S ride out where all risk engineers are visited
• With the support of the national audit team and NTF coaches we will spot check audits conducted by managers to ensure validilty
• The daily call will be used to validate audits. If the audit does not meet the required standard the manager will be asked to go back and conduct a through audit thsi will include poor comments

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.