Mattison AELC 3203 Letter of Complaint Final Draft
Suzanne Mattison
Created on October 25, 2024
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Transcript
Final Drafts
Letter of Complaint
AELC 3203 Professional Writing
Turn off Track Changes
Accept your changes from the 2nd draftReview content and formatting requirments before reviewing for spelling, grammar, and punctuation
Update your file name to Final draftCheck block letter formatting and 1" MarginsSELECT ALL:- 0 pt before and 0 pt after paragraphs
- Single spaced
- 12 pt font, Arial / Times New Roman
- Do not tab the first line of paragraphs
Sender
We will not use your personal letterhead on this assignment because you are writing as a representative of your group. Start with your street address (your name goes at the end of the letter).
Date
The date is the first variable on a letter. Make sure the date is 2" from the top of the page. Don't forget to count the 1" margin!
Assignment Requirements
Who is the recipient of this letter?What should I complain about?
Audience
Content
Venting
Complaining
Complaining vs Venting
StrategyVoid of EmotionProvides InformationSuggests a Solution
Describes the emotional response caused by the problemDoes not work towards a solutionIs unprofessional (but healthy!)
Purpose
Stay on topic! Objectives:1. Inform reader of unsatisfactory service / practice / method2. Suggest a remedy:Common Solutions -- Awareness campaign
- Event
- Program
- Opportunity
Sample letter
Closing
Model Outline
Formatting
Recipient
Intro
Body
Conclusion
Grammar Review
Using the software of your choice, review your letter for errors in grammar, spelling, and punctuation. To maintain professional tone, be clear and concise. Remove all contractions and make sure your content is void of emotion. Insert a screenshot of our error-free grammar review at the bottom of your Word document before converting your file to a PDF.
Correctness
Opening
Final Draft Assignment Requirements
File name (Last name, class name, assignment name)Proofreading ScreenshotFile type (PDF)
No letterhead, start with your street address, include the date, correct recipient and salutation
3 paragraphs: Intro, Body, Conclusion with appropriate content free from errors in grammar, spelling, and punctuation. Formal tone: no contractions and void of emotion
Closing with typed name only; no signature or enclosure notification
Content
Closing
Letter of Complaint
Remember to review your PDF before you submit it for grading!
Introduce yourself as part of a group, organization, or community. Try describing the community first, then declaring yourself a representative or member of that community. Avoid starting with your name or other overused openings.See my sample letter to help you get started. Best practice: Say something nice!
- Loyal customer for years
- Pleasant previous experience / product
- Increases your credibility
- Makes your reader less defensive
Introduction
Write to the AELC Funding FoundationAELC Funding FoundationATTN: Suzanne Mattison15 Lloyd Ricks WatsonStarkville, MS 39760
Letter recipient
Audience
Sincerely, (or other appropriate closing)>>> (four blank lines reserved for a signature)>Your Typed NameEnclosure Notification is not required
Closing
A formal complaint's main objective is to find a solution. No matter your career plans, you will need the ability to problem solve. First, point out the problem, provide any relevant details the audience needs, then suggest a solution.
Block letter formattingProofreading ScreenshotPDF file type
Final Draft
Thank your readerRestate problem / issue from DB1Restate possible solution(s) from DB1Provide your preferred contact method (how about a made-up group email)YOUR specific action plan and timeline to follow-up on this letter
Conclusion
AELC Funding FoundationATTN: Suzanne Mattison15 Lloyd Ricks WatsonStarkville, MS 39760
Recipient
Complaint Topic
Review Discussion Board 1 to see your group's selected topic with the required solution
Letter Content
Professionally justify problem with the FACTSTry explaining the consequences of issue / problem from your own knowledgeAvoid source material Provide a logical solution (see DB1 for solution requirements) to specifically address any CAUSES or CONSEQUENCES you mention