Effective Interviewing Module 4

Effective Interviewing

Start

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Step 4

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Conduct the Interview

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Set the Tone

• Quiet, welcoming environment​
• Ample time​
• Provide all necessary information​
• Pleasant, professional greeting​
• Help interviewee feel at ease​
• Ask to record or take notes

Effective Listening

• Establish and maintain control.​
• Minimize distractions.​
• Listen to the full answer.​
• Clarify if necessary.​
• Observe facial expressions and body language.

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Module 4

• Ask open-ended questions.​
• Ask only job-related questions.​
• Gradually build to more difficult/probing questions.​
• Ask one question at a time.

• Repeat when necessary.​
• Do not lead or prompt.​
• Listen carefully.​
• Ask about managing and working in teams.

Encourage Communication

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Note-Taking

• Ask to record or take notes.​
• Notes should be recorded on a separate sheet.​
• Exclude information about physical appearance or other areas of potential liability.​
• Never write down personal information, even if it is disclosed.

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Follow-Up Questions

•Could you please tell me more about...? •I'm not quite sure I understood. Could you tell me more about that?​ •I'm not certain what you mean by . . . Could you give me some examples?​

Probing Questions +

Reflection Questions +

•Let me say back to you what I thought I heard you say...? •That made you think (or feel)...?•You mean that...?

Wrapping Up

Offer candidate the opportunity to ask questions.

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2

3

Request a list of professional references who can provide insight into the candidate's qualifications and work ethic, emphasizing the importance of relevant contacts such as former supervisors or colleagues.

5

Ask for references.

Explain time frame and next steps.

4

Ask about interest and availability.

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Walk candidate to the door and thank the person for the interview.

Outline the timeline for further interviews and decision-making, and explain how the candidate can reach the interviewer.

Ask the candidate if they are interested in the position based on the information shared during the interview and provide documents describing the company and its benefits.

Invite the candidate to ask questions for clarification on the position, hours, salary, and benefits, answering as frankly as possible.

Walk the candidate to the door, thank them for their time, and leave a positive impression. After the interview, update the hiring matrix for all active candidates.

Scoring

• Score before discussing with others to avoid conformity bias.​
• Schedule enough time to reflect and score between interviews.

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Candidates Not Selected

• Deserve professional courtesy​
• Communicate with a respectful rejection letter/email

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Final Interviews

• Interviewer should have specific goals in mind.​
• Final step before extending an offer.

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Knowledge Check

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Please complete the short knowledge check below to continue.