Gangsta Pasta Interactive Activit

Gangsta PastaScenario

EthicalConsiderations

BusinessConsiderations

11 A.M.: Freezer Malfunction

1 P.M.: Chef Resignation

3 P.M.: Hostess Religious Dispute

5 P.M.: Office Manager's Mistake

9 P.M.: Social Media Relations

Discussion Questions/Scenario Debrief

8 P.M.: Copycat Competitor

7 P.M.: Employee Discrimination Complaint

6 P.M.: Delivery Driver Crash

4 P.M.: Bookkeeper Misconduct

2 P.M.: Heimlich Maneuver Incident

12 P.M.: Customer Injury

10 A.M.: Advertisement Error

9 A.M.: Salmonella Outbreak

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9:00 am: You receive a phone call from the Centers for Disease Control (CDC) to inform you that your restaurant has been identified as the source of a salmonella outbreak, resulting from your signature dessert: peanut butter and goat cheese turnovers. Five customers have become sick so far, and one is possibly going to die.

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Next(Advertisement Error)

What laws should you consider in this scenario?

Discuss the legal implications of food safety violations.

Click here to learn more about the legal issues involved in this incident.

10:00 am: You notice that the advertisement that ran today in the local paper advertises your special 5-course fixed-price dinner at $9.99 instead of $99.99.

Next(Freezer Malfunction)

What laws should you consider in this scenario?

Consider the potential for customer confusion and legal claims.

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Prev(Salmonella Outbreak)

Click here to learn more about the legal issues involved in this incident.

11:00 am: Your head chef informed you that the new $20,000 freezer you bought last month stopped working overnight. Your frozen inventory, valued at $35,000, is spoiled.

Explore liability issues regarding equipment failure and insurance claims.

Next(CustomerInjury)

What laws should you consider in this scenario?

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Prev(Advertisement Error)

11 AM FREEZER MALFUNCTION

Click here to learn more about the legal issues involved in this incident.

12:00 noon: A customer wearing six-inch heels slipped and fell on her way to the restroom, hitting her head on a table. Another customer phoned emergency services, and the injured patron was taken away by ambulance, causing quite a scene

Next(Chef Resignation)

What laws should you consider in this scenario?

Discuss potential liability for injuries. What steps can be taken to prevent such incidents?

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Prev(FreezerMalfunction)

Click here to learn more about the legal issues involved in this incident.

1:00 pm: Your executive chef informed you that today would be his last day, as he has taken a position with Green Main Bistro down the street. You minded him he agreed to work for you for two years, and that you shook hands on the deal. He just laughed.

Next(Heimlich Incident)

What laws should you consider in this scenario?

Analyze the implications of verbal agreements in employment. What can be done to retain key staff members?

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Prev(CustomerInjury)

Click here to learn more about the legal issues involved in this incident.

2:00 pm: While performing the Heimlich maneuver on a patron whom she thought was choking, an overzealous waitress broke three of his ribs. It turns out the man was merely coughing.

Next(Hostess Religious Dispute)

What laws should you consider in this scenario?

Discuss potential liability for unintended harm during emergency actions. How should employees be trained for such situations?

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Prev(Chef Resignation)

Click here to learn more about the legal issues involved in this incident.

3:00 pm: Your newly hired hostess shows up for her first day of work wearing a headscarf. You ask her to take it off while working, but she refused, claiming her religious beliefs required her to wear it, although she had not worn it during the interview. In a heated exchange, she threatened to go to the press and you fired her.

Next(FreezerMalfunction)

What laws should you consider in this scenario?

Explore the legal aspects of religious accommodation in the workplace. What are the best practices for handling such disputes?

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Prev(HeimlichIncident)

Click here to learn more about the legal issues involved in this incident.

4:00 pm: While reviewing the business’ financial records, you discover charges for chiropractor services, two manicures, consultation at a skin clinic, a pair of sheepskin car seat covers and a purchase at a pottery studio, totaling $9000. When you confront the bookkeeper, she admits letting a local charity borrow the company’s credit card (which is still in their possession) because the charity supports homeless young moms who need a little “pick me up” now and again.

Discuss the implications of unauthorized use of company funds. What internal controls should be in place to prevent this?

Next(Office Manager's Mistake)

What laws should you consider in this scenario?

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Prev(Hostess Religious Dispute)

4 PM: Bookkeeper Misconduct

Click here to learn more about the legal issues involved in this incident.

5:00 pm: As the dinner rush begins, the office manager, who handles supplies, runs in sobbing, and reveals that yesterday, she accidentally ordered $5,000 worth of pork bellies online from your usual supplier when she meant to order $50 worth. She realized her error today, and immediately phoned the supplier but was told that it’s too late; the order has been shipped.

Next(Delivery Driver Crash)

What laws should you consider in this scenario?

Analyze the impact of ordering errors on business operations. How can such mistakes be minimized in the future?

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Prev(BookkeeperMisconduct)

Click here to learn more about the legal issues involved in this incident.

6:00 pm: Your delivery boy (who is 72-years old) causes a six-car pileup on Route 128 when he was texting his fiancé while driving to his next delivery destination. All vehicles were damaged. Several people were taken to the hospital for injuries, some serious.

Analyze vicarious liability in agency law. When are employers responsible for workers’ bad acts?

Next(Discrimination Complaint)

What laws should you consider in this scenario?

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Prev(Office Manager's Mistake)

6 PM: Delivery Driver Crash

Click here to learn more about the legal issues involved in this incident.

7:00 pm: You received a letter from the EEOC stating that a former server has filed a complaint against the restaurant for unlawful racial discrimination. You remember she was fired several months ago for performance issues, but have no documentation in her file.

Explore the concept of discrimination and workplace rights. How do you prevent discrimination and properly document poor performance for workers?

Next(CopycatCompetitor)

What laws should you consider in this scenario?

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Prev(Delivery Driver Crash)

7 PM: Employee Discrimination Complaint

Click here to learn more about the legal issues involved in this incident.

8:00 pm: Exhausted, you decide to stretch your legs and get out of the restaurant for a few minutes. As you walk out the door, you see two workmen hanging up a sign saying “Gangsta Pasta #2” on a newly-built restaurant across the street. This is not affiliated with your restaurant.

Next(Social MediaRelations)

What laws should you consider in this scenario?

Identify intellectual property protections. How to build value in a brand and legally protect it?

ScenarioMenu

Prev(Employee Discrimination Complaint)

Click here to learn more about the legal issues involved in this incident.

9:00 pm: While at home, you noticed that there are multiple new clips on Gangsta Pasta 24’s TikTok page. Apparently, the bartender you directed to manage your TikTok page wore a hidden camera during the week and secretly recorded his interactions with real customers. The clips included videos with customers who were bad tippers, were rude to the staff, or told the bartender embarrassing personal stories. None of the customers faces were blurred and a few included the customer’s names.

Explore social media impact and customer reviews. How to train employees and limit privacy violations.

Next(Discussion Activity)

What laws should you consider in this scenario?

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Prev(Copycat Competitor)

9 PM: Social Media Relations

Click here to learn more about the legal issues involved in this incident.

Click here to launch the live poll!

Choose the top three problems, with the biggest potential risks for the company, and identify them by time slot (3:00 p.m., for example). Just list which three you picked.

Next(Discussion B)

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Prev(Social Media Relations)

Discussion A: 5 Minutes

Choose one of the three problems you selected and discuss the management, legal, and ethics implications. Be prepared to discuss your reasoning.

Next(Case Analysis Debrief)

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Prev(Discussion A)

Discussion B: 10 Minutes

Most cases settle

Even if you win in court, it isn’t always a win – could never see the money if the defendant does not have the means to pay it.

Public Relations

Can be more effective to report bad conduct to media outlets, post reviews online, and/or contact the Better Business Bureau

• Time intensive – trials are not always immediate
• Costly – the average attorney could be $300-$1,000+ an hour!
• Emotional – there is an emotional toll from the time and discovery a lawsuit
• Outcome risky – never guaranteed an outcome in court
• Public relations – cases are generally open to the public and records accessible
• Even a win, not always a win. Money may not be paid!

Next(Do I Always Need an Attorney)

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Prev(Discussion B)

What can I do on my own?

• No, but they can be extremely helpful to prevent misconduct, foresee and address various potential issues, and set the stage for strong business relations with limited liability. STRONGLY ENCOURAGED!
• However, if you choose to litigate alone, it is called “pro se” and is an option.
• If you run into trouble in a business setting or in your personal life, it is important to understand the trial process and some alternative courses of action you have available to you.

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Next(Torts)

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Prev(Is the Law Always the Answer?)

Heimlich Maneuver Incident

CustomerInjury

Tort means "wrong". When something bad happens (at work and in life) - whether you meant to cause harm or not, you (and your employer) could be responsible. This module will help you understand the different types of liability that exists for a person or business when there is a wrong. For example, if an online review is untrue, if may lead to defamation.Click each box below to explore an example of torts from the case study:

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Next(Agency Law)

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Prev(Do I Always Need an Attorney)

Delivery DriverCrash

Under agency law, if someone is working on your behalf (like an employer and employee relationship), even if you do nothing wrong, you could be responsible for that person's bad conduct under vicarious liability.Click the box below to explore an example of agency law from the case study:

Next(Regulations)

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Prev(Torts)

Salmonella Outbreak

Social Media Relations

Advertisement Error

• To legally start a business, you’ll likely need a business license.
• Start by calling your local city government.
• See if you need a license, and if you need to know about any zoning rules.
• For federal and state licensing, check out the Small Business Administration website, and follow the links that are applicable to your business.
• Learn more:
• Click each button below to explore some instances from the case study where regulations should be considered:

Next(Discussion Activity)

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Prev(Copycat Competitor)

https://www.sba.gov/business-guide/launch-your-business/apply-licenses-permits

Next(Contracts)

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Prev(Agency Law)

Freezer Malfunction

Office Manager'sMistake

Chef Resignation

• Contracts are promises the law will enforce. They require an offer and acceptance (agreement), something of value given in exchange (consideration), and they must be legal (legality), with all parties capable of understanding it (capacity). Unfortunately, people and businesses don't always keep these promises (breach). This module will help you to understand how to form a contract and what happens when it is violated.
• Managers should understand how a contract works, including legal obligations, basic legal jargon, and consequences if a contract is breached.
• “With ignorance of contract principles already a widespread problem in society (Seligman, 2018), managers must be able to understand what a contract requires, decide whether the contract terms support business objectives, and evaluate the firm’s risk tolerance in consenting to proposed contract obligations.” - Bird

Next(Business Crimes)

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Prev(Regulations)

Bookkeeper Misconduct

At work and in life, people can do bad things that harm someone or a business. The government will prosecute those that engage in this dangerous conduct. Hopefully you are never involved in a crime, but your employees may be, or the people around you. Business crimes are serious and preventing them, addressing them, and knowing the legal process are essential if you encounter them. Click the box below to explore an example of business crimes from the case study:

Next(Workplace Rights)

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Prev(Contracts)

Hostess Religious Dispute

Employee Discrimination Complaint

• It is important to be familiar with if you are ever a business owner or supervisor to help limit liability to you and the business.
• Remember, the law is not perfect and it is not always fair.
• A practical approach and knowing when to seek legal help can be instrumental to your success as an entrepreneur.
• managers must embrace the firm’s employment responsibilities, including family leave, anti-discrimination laws, sexual harassment (which will be discussed in more depth in Part 5), and basic principles of employment at will, wrongful discharge, and vicarious liability. With a single employment dispute potentially costing hundreds of thousands of dollars in legal fees (Nakase, 2021), and legal obligations pervading virtually every aspect of organizational life, a manager must be able to make personnel-related decisions without provoking a legal dispute.

Next(Intellectual Property Law)

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Prev(Business Crimes)

CopycatCompetitor

• Intellectual property law gives businesses and people the right to protect what an idea becomes, maintaining a competitive advantage and encouraging creation and innovation.
• To protect an idea, it must become either (1) an invention (patents), (2) a creative work (copyright), (3) a brand or slogan (trademark), or (4) a confidential business secret (trade secrets). You cannot protect it while it is still just an idea.
• Also, it is not always about the legal protection – you could still get sued even with IP in place. Sometimes it is also about execution (Facebook v. Myspace)
• “With intangible value now representing a substantial source of value in the global economy (Knowles, 2020; Hassett & Shapiro, 2012), protecting the rights of organizations in intellectual capital is a priority” - Bird
• Click the button below to explore an example of Intellectual Property Law from the scenario:

Next(Business Formation)

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Prev(Workplace Rights)

• In forming a business, understanding which business entity best protects your liability and is financially viable (e.g., Limited Liability Company vs. Sole Proprietorship) can mitigate risk in the early stages of a business venture.
• Not a U.S. Citizen but interested in starting a business here? You can do so, with some restrictions. Proceed with caution. Also, careful not to violate your visa (e.g., f1 work limitations).

Click this button to learn more about starting a business as a non-resident in the United States.

Next(Business Consequences)

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Prev(Intellectual Property Laws)

• Addressing the fallout from the salmonella outbreak and other incidents.
• Explore effective communication strategies during a crisis.
• How can the restaurant rebuild its reputation?

Next(Discussion Activity)

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Prev(Copycat Competitor)

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Next (Insurance Considerations)

Next(Discussion Activity)

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Prev(Copycat Competitor)

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Prev(PR Crisis)

Next (Employee Training Programs)

Next(Discussion Activity)

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Prev(Copycat Competitor)

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Next (Financial Management Strategies)

• Establishing protocols to ensure customer safety and prevent injuries.
• Discuss the importance of regular safety audits.
• What measures can be implemented to enhance safety?

Next(Discussion Activity)

Prev(Copycat Competitor)

Prev(Employee Training Programs)

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Next (Community Engagement)

• Establishing protocols to ensure customer safety and prevent injuries.
• Discuss the importance of regular safety audits.
• What measures can be implemented to enhance safety?

Next(Discussion Activity)

Prev(Copycat Competitor)

Prev(Customer Safety Protocols)

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Next (Ethical Consequences Overview)

• The law is the floor (what we "must" do), whereas ethics is more than the minimum (what we "should" do)
• Even if not legally required, what should be done here?

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Next (Financial Management Strategies)

Next(Discussion Activity)

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Prev(The Right Thing to Do)

Next (Conclusion and Takeaways)

The law is a critical aspect of business. It is important to be familiar with if you are ever a business owner or supervisor to help limit liability to you and the business. Remember, the law is not perfect and it is not always fair. A practical approach and knowing when to seek legal help can be instrumental to your success.

“Employers have two choices for managing legal risk: hire legally astute managers now or hire expensive litigation attorneys later.” - Robert C. Bird

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This information is not legal advice and is meant for general and educational purposes. It does not create an attorney-client relationship.

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Prev(The Right Thing to Do)

Intellectual Property Law: Protecting Your Ideas

• Intellectual property law gives businesses and people the right to protect what an idea becomes, maintaining a competitive advantage and encouraging creation and innovation.
• To protect an idea, it must become either (1) an invention (patents), (2) a creative work (copyright), (3) a brand or slogan (trademark), or (4) a confidential business secret (trade secrets). You cannot protect it while it is still just an idea.
• Also, it is not always about the legal protection – you could still get sued even with IP in place. Sometimes it is also about execution (Facebook v. Myspace)
• “With intangible value now representing a substantial source of value in the global economy (Knowles, 2020; Hassett & Shapiro, 2012), protecting the rights of organizations in intellectual capital is a priority” - Bird

• Office manager accidentally orders $5,000 worth of pork bellies.
• Analyze the impact of ordering errors on business operations.
• How can such mistakes be minimized in the future?

5:00 pm: As the dinner rush begins, the office manager, who handles supplies, runs in sobbing, and reveals that yesterday, she accidentally ordered $5,000 worth of pork bellies online from your usual supplier when she meant to order $50 worth. She realized her error today, and immediately phoned the supplier but was told that it’s too late; the order has been shipped.

5 PM: Office Manager's Mistake

Torts: Responsibility for Wrongs

Tort means "wrong". When something bad happens (at work and in life) - whether you meant to cause harm or not, you (and your employer) could be responsible. This module will help you understand the different types of liability that exists for a person or business when there is a wrong. For example, if an online review is untrue, if may lead to defamation.

• Hidden camera footage posted to TikTok
• Explore social media impact and customer reviews.
• How to train employees and limit privacy violations.

9:00 pm: While at home, you noticed that there are multiple new clips on Gangsta Pasta 24’s TikTok page. Apparently, the bartender you directed to manage your TikTok page wore a hidden camera during the week and secretly recorded his interactions with real customers. The clips included videos with customers who were bad tippers, were rude to the staff, or told the bartender embarrassing personal stories. None of the customers faces were blurred and a few included the customer’s names.

9PM: Social Media Relations

• Delivery driver causes pile up texting
• Analyze vicarious liability in agency law.
• When are employers responsible for workers’ bad acts?

6:00 pm: Your delivery boy (who is 72-years old) causes a six-car pileup on Route 128 when he was texting his fiancé while driving to his next delivery destination. All vehicles were damaged. Several people were taken to the hospital for injuries, some serious.

6 PM: Delivery Driver Crash

Workplace Rights

• It is important to be familiar with if you are ever a business owner or supervisor to help limit liability to you and the business.
• Remember, the law is not perfect and it is not always fair.
• A practical approach and knowing when to seek legal help can be instrumental to your success as an entrepreneur.
• Managers must embrace the firm’s employment responsibilities, including family leave, anti-discrimination laws, sexual harassment (which will be discussed in more depth in Part 5), and basic principles of employment at will, wrongful discharge, and vicarious liability. With a single employment dispute potentially costing hundreds of thousands of dollars in legal fees (Nakase, 2021), and legal obligations pervading virtually every aspect of organizational life, a manager must be able to make personnel-related decisions without provoking a legal dispute.

Business Crimes: People Can Do Bad Things

At work and in life, people can do bad things that harm someone or a business. The government will prosecute those that engage in this dangerous conduct. Hopefully you are never involved in a crime, but your employees may be, or the people around you. Business crimes are serious and preventing them, addressing them, and knowing the legal process are essential if you encounter them.

• Bookkeeper allows charity to use the company credit card, totaling $9,000.
• Discuss the implications of unauthorized use of company funds.
• What internal controls should be in place to prevent this?

4:00 pm: While reviewing the business’ financial records, you discover charges for chiropractor services, two manicures, consultation at a skin clinic, a pair of sheepskin car seat covers and a purchase at a pottery studio, totaling $9000. When you confront the bookkeeper, she admits letting a local charity borrow the company’s credit card (which is still in their possession) because the charity supports homeless young moms who need a little “pick me up” now and again.

4 PM: Bookkeeper Misconduct

Regulation: Explore Reporting, Licensing, and Compliance

• To legally start a business, you’ll likely need a business license.
• Start by calling your local city government.
• See if you need a license, and if you need to know about any zoning rules.
• For federal and state licensing, check out the Small Business Administration website, and follow the links that are applicable to your business.
• Learn more:

https://www.sba.gov/business-guide/launch-your-business/apply-licenses-permits

Contracts

• Contracts are promises the law will enforce. They require an offer and acceptance (agreement), something of value given in exchange (consideration), and they must be legal (legality), with all parties capable of understanding it (capacity). Unfortunately, people and businesses don't always keep these promises (breach). This module will help you to understand how to form a contract and what happens when it is violated.
• Managers should understand how a contract works, including legal obligations, basic legal jargon, and consequences if a contract is breached.
• “With ignorance of contract principles already a widespread problem in society (Seligman, 2018), managers must be able to understand what a contract requires, decide whether the contract terms support business objectives, and evaluate the firm’s risk tolerance in consenting to proposed contract obligations.” - Bird

• New $20,000 freezer stops working overnight.
• Spoiled inventory valued at $35,000.
• Explore liability issues regarding equipment failure and insurance claims.

11:00 am: Your head chef informed you that the new $20,000 freezer you bought last month stopped working overnight. Your frozen inventory, valued at $35,000, is spoiled.

11 AM: Freezer Malfunction

Pro Bono (discounted or free help) may be available:

Sites like Cooley GO provide templates, but we recommend an attorney to make sure the contract is written effectively.

Independent Legal Help

Contracts

• Contracts are promises the law will enforce. They require an offer and acceptance (agreement), something of value given in exchange (consideration), and they must be legal (legality), with all parties capable of understanding it (capacity). Unfortunately, people and businesses don't always keep these promises (breach). This module will help you to understand how to form a contract and what happens when it is violated.
• Managers should understand how a contract works, including legal obligations, basic legal jargon, and consequences if a contract is breached.
• “With ignorance of contract principles already a widespread problem in society (Seligman, 2018), managers must be able to understand what a contract requires, decide whether the contract terms support business objectives, and evaluate the firm’s risk tolerance in consenting to proposed contract obligations.” - Bird

• Customer slips and falls, hitting her head on a table.
• Emergency services are called; discuss potential liability for injuries.
• What steps can be taken to prevent such incidents?

12:00 noon: A customer wearing six-inch heels slipped and fell on her way to the restroom, hitting her head on a table. Another customer phoned emergency services, and the injured patron was taken away by ambulance, causing quite a scene

12 PM: Customer Injury

• A competitor opens nearby with a similar brand name.
• Identify intellectual property protections.
• How to build value in a brand and legally protect it?

8:00 pm: Exhausted, you decide to stretch your legs and get out of the restaurant for a few minutes. As you walk out the door, you see two workmen hanging up a sign saying “Gangsta Pasta #2” on a newly-built restaurant across the street. This is not affiliated with your restaurant.

8 PM: Copycat Competitor

• The EEOC contacts you about an employee discrimination complaint
• Explore the concept of discrimination and workplace rights
• How do you prevent discrimination and properly document poor performance for workers?

7:00 pm: You received a letter from the EEOC stating that a former server has filed a complaint against the restaurant for unlawful racial discrimination. You remember she was fired several months ago for performance issues, but have no documentation in her file.

7 PM: Employee Discrimination Complaint

• Local paper advertises a special dinner at $9.99 instead of $99.99.
• Consider the potential for customer confusion and legal claims.
• How should the restaurant handle this mistake?

10:00 am: You notice that the advertisement that ran today in the local paper advertises your special 5-course fixed-price dinner at $9.99 instead of $99.99.

10AM: Advertisement Error

• Newly hired hostess refuses to remove her headscarf due to religious beliefs.
• Explore the legal aspects of religious accommodation in the workplace.
• What are the best practices for handling such disputes?

3:00 pm: Your newly hired hostess shows up for her first day of work wearing a headscarf. You ask her to take it off while working, but she refused, claiming her religious beliefs required her to wear it, although she had not worn it during the interview. In a heated exchange, she threatened to go to the press and you fired her.

3 PM: Hostess Religious Dispute

• CDC identifies Gangsta Pasta 24 as the source of a salmonella outbreak.
• Five customers have fallen ill; one is in critical condition.
• Discuss the legal implications of food safety violations.

9:00 am: You receive a phone call from the Centers for Disease Control (CDC) to inform you that your restaurant has been identified as the source of a salmonella outbreak, resulting from your signature dessert: peanut butter and goat cheese turnovers. Five customers have become sick so far, and one is possibly going to die.

9AM: Salmonella Outbreak

Contracts

• Contracts are promises the law will enforce. They require an offer and acceptance (agreement), something of value given in exchange (consideration), and they must be legal (legality), with all parties capable of understanding it (capacity). Unfortunately, people and businesses don't always keep these promises (breach). This module will help you to understand how to form a contract and what happens when it is violated.
• Managers should understand how a contract works, including legal obligations, basic legal jargon, and consequences if a contract is breached.
• “With ignorance of contract principles already a widespread problem in society (Seligman, 2018), managers must be able to understand what a contract requires, decide whether the contract terms support business objectives, and evaluate the firm’s risk tolerance in consenting to proposed contract obligations.” - Bird

Regulation: Explore Reporting, Licensing, and Compliance

• To legally start a business, you’ll likely need a business license.
• Start by calling your local city government.
• See if you need a license, and if you need to know about any zoning rules.
• For federal and state licensing, check out the Small Business Administration website, and follow the links that are applicable to your business.
• Learn more:

https://www.sba.gov/business-guide/launch-your-business/apply-licenses-permits

Regulation: Explore Reporting, Licensing, and Compliance

• To legally start a business, you’ll likely need a business license.
• Start by calling your local city government.
• See if you need a license, and if you need to know about any zoning rules.
• For federal and state licensing, check out the Small Business Administration website, and follow the links that are applicable to your business.
• Learn more:

https://www.sba.gov/business-guide/launch-your-business/apply-licenses-permits

Workplace Rights

• It is important to be familiar with if you are ever a business owner or supervisor to help limit liability to you and the business.
• Remember, the law is not perfect and it is not always fair.
• A practical approach and knowing when to seek legal help can be instrumental to your success as an entrepreneur.
• Managers must embrace the firm’s employment responsibilities, including family leave, anti-discrimination laws, sexual harassment (which will be discussed in more depth in Part 5), and basic principles of employment at will, wrongful discharge, and vicarious liability. With a single employment dispute potentially costing hundreds of thousands of dollars in legal fees (Nakase, 2021), and legal obligations pervading virtually every aspect of organizational life, a manager must be able to make personnel-related decisions without provoking a legal dispute.

Torts: Responsibility for Wrongs

Tort means "wrong". When something bad happens (at work and in life) - whether you meant to cause harm or not, you (and your employer) could be responsible. This module will help you understand the different types of liability that exists for a person or business when there is a wrong. For example, if an online review is untrue, if may lead to defamation.

Agency Law: You Could Be Responsible Too!

Under agency law, if someone is working on your behalf (like an employer and employee relationship), even if you do nothing wrong, you could be responsible for that person's bad conduct under vicarious liability.

• Executive chef informs of his resignation after two years.
• Analyze the implications of verbal agreements in employment.
• What can be done to retain key staff members?

1:00 pm: Your executive chef informed you that today would be his last day, as he has taken a position with Green Main Bistro down the street. You minded him he agreed to work for you for two years, and that you shook hands on the deal. He just laughed.

1 PM: Chef Resignation

• Waitress injures a patron while performing the Heimlich maneuver.
• Discuss potential liability for unintended harm during emergency actions.
• How should employees be trained for such situations?

2:00 pm: While performing the Heimlich maneuver on a patron whom she thought was choking, an overzealous waitress broke three of his ribs. It turns out the man was merely coughing.

2 PM: Heimlich Maneuver Incident