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burocrazia

Emma Ciabatti

Created on October 23, 2024

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Transcript

La burocrazia

Dal francese "bureau"→ ufficio dal graco "kratòs" → potere

Preciso modello di struttura, comune sia alle organizzazioni pubbliche sia a quelle private.

I CARATTERI DELLA BUROCRAZIA

CARATTERISTICHE POSITIVE

CARATTERISTICHE NEGATIVE

Presenza di personale remunerato.

Trasposizione delle mete.

  • impiegati pagati dall’organizzazione e non dagli utenti.
  • la remunerazione è legata al ruolo svolto, indipendentemente dai risultati.
  • l’adesione rigida alle regole può diventare fine a sé stessa, ostacolando gli obiettivi iniziali.
  • le procedure per garantire efficienza possono finire per intralciare il suo stesso lavoro e distoglierlo dagli scopi originari.

Divisione dei compiti e delle competenze.

  • ogni funzione ha una giurisdizione specifica e ben definita.
  • rigida separazione dei ruoli e responsabilità
  • regole scritte che disciplinano il comportamento di ciascun membro, garantendo chiarezza e ordine.

Personalità burocratica.

  • la rigidità delle regole impedisce flessibilità e adattamento a situazioni inattese.
  • il burocrate sviluppa un “habitus” mentale che lo rende incapace di rispondere adeguatamente a bisogni non previsti dai regolamenti.
  • se gli utenti vengono trattati in modo inadeguato può generare frustrazione e sfiducia nella capacità della società di rispondere alle esigenze individuali.

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Struttura gerarchica e impersonale.

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  • chiara gerarchia di posizioni e responsabilità.
  • comunicazioni impersonali e scritte.
  • “Ethos burocratico” che assicura imparzialità e uniformità nelle procedure.

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