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burocrazia
Emma Ciabatti
Created on October 23, 2024
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Transcript
- la rigidità delle regole impedisce flessibilità e adattamento a situazioni inattese.
- il burocrate sviluppa un “habitus” mentale che lo rende incapace di rispondere adeguatamente a bisogni non previsti dai regolamenti.
- se gli utenti vengono trattati in modo inadeguato può generare frustrazione e sfiducia nella capacità della società di rispondere alle esigenze individuali.
- l’adesione rigida alle regole può diventare fine a sé stessa, ostacolando gli obiettivi iniziali.
- le procedure per garantire efficienza possono finire per intralciare il suo stesso lavoro e distoglierlo dagli scopi originari.
Trasposizione delle mete.
Personalità burocratica.
- chiara gerarchia di posizioni e responsabilità.
- comunicazioni impersonali e scritte.
- “Ethos burocratico” che assicura imparzialità e uniformità nelle procedure.
- ogni funzione ha una giurisdizione specifica e ben definita.
- rigida separazione dei ruoli e responsabilità
- regole scritte che disciplinano il comportamento di ciascun membro, garantendo chiarezza e ordine.
- impiegati pagati dall’organizzazione e non dagli utenti.
- la remunerazione è legata al ruolo svolto, indipendentemente dai risultati.
Struttura gerarchica e impersonale.
Divisione dei compiti e delle competenze.
Presenza di personale remunerato.
CARATTERISTICHE NEGATIVE
CARATTERISTICHE POSITIVE
Preciso modello di struttura, comune sia alle organizzazioni pubbliche sia a quelle private.
Dal francese "bureau"→ ufficio dal graco "kratòs" → potere
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I CARATTERI DELLA BUROCRAZIA
La burocrazia
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