burocrazia

La burocrazia

I CARATTERI DELLA BUROCRAZIA

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Dal francese "bureau"→ ufficio dal graco "kratòs" → potere

Preciso modello di struttura, comune sia alle organizzazioni pubbliche sia a quelle private.

CARATTERISTICHE POSITIVE

CARATTERISTICHE NEGATIVE

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Presenza di personale remunerato.

Divisione dei compiti e delle competenze.

Struttura gerarchica e impersonale.

• impiegati pagati dall’organizzazione e non dagli utenti.
• la remunerazione è legata al ruolo svolto, indipendentemente dai risultati.

• ogni funzione ha una giurisdizione specifica e ben definita.
• rigida separazione dei ruoli e responsabilità
• regole scritte che disciplinano il comportamento di ciascun membro, garantendo chiarezza e ordine.

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• chiara gerarchia di posizioni e responsabilità.
• comunicazioni impersonali e scritte.
• “Ethos burocratico” che assicura imparzialità e uniformità nelle procedure.

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Personalità burocratica.

Trasposizione delle mete.

• l’adesione rigida alle regole può diventare fine a sé stessa, ostacolando gli obiettivi iniziali.
• le procedure per garantire efficienza possono finire per intralciare il suo stesso lavoro e distoglierlo dagli scopi originari.

• la rigidità delle regole impedisce flessibilità e adattamento a situazioni inattese.
• il burocrate sviluppa un “habitus” mentale che lo rende incapace di rispondere adeguatamente a bisogni non previsti dai regolamenti.

• se gli utenti vengono trattati in modo inadeguato può generare frustrazione e sfiducia nella capacità della società di rispondere alle esigenze individuali.

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