Copy - Customer Empathy Map
Illeanna H
Created on October 23, 2024
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Transcript
Insights
strengths
Plan
Gianni , 3 yr 11 m
Individual Play therapy
- Uncondional postive regard
- Self-regulation strategies
- “While we wait for your turn, you can hold this fidget toy” or “Let’s practice taking deep breaths together while the others finish.”
- Memory games
- Modeling Sharing behaviors/ providing support in classrroom
- Emotional expression narrate her emotional experiences
- CONSITENCY
- Allow herself to make mistakes
Treatment
Teacher:
- Positve Reinforcemtn
- I love how you stayed with your art project and glued everything so carefully!” or “You waited so patiently for your turn—great job staying calm!”
- Sensory Breaks: Allow her short breaks to engage in sensory play, which may improve attention in other tasks
- Sensory Integration Techniques: Use tactile materials in learning tasks to maintain her engagement.
- Teachers should respond promptly when Gianni seeks validation (e.g., “Ms. Marshall, look!”), so she feels seen and valued. Even a quick response—“I see that you’re working so carefully!
- Understadning of tactile learning style
Home: .
- Practice 2 step directions
- Ask her to repeat instructions to ensure comprehension.
- What will happen i she doesnt do chores?
- Growht mindset priase the effort
- Model Vulnerability
- Peer Groups
- Postiive reinforcemnt
Attentional Regulation
Difficulting Attening when:
Attends Well When:
Dynamic Attential Span
Highly Energetic need for Kinesthetic engagement for self expression, emotional release, effective learning
- Unstructured Playtime - No Instructions where to go - Finishes a task quickly - Not receiving feedback - If task is not engaging/stimulating/ of interest - Waiting her turn - Transition times
- Structured Activity - Interactive activities with others - When task is interactive/ provides feedback - in Public Spaces - In Preferred activities
CBCL
Parents:
- Independent/ Good adapative skills
- Good at variety of activities (painting, singing, dancing, running, & soccer.)
- Can iniate play with others
- Great memory
- Highly observant
- "Likes to to mimic" and do what her parents do
Strengths
Teacher::
- Gianni is very independent, helpful, & ready to assist.
- "always happy.”
- She can identify basic colors, count up to six, & identify some shapes.
- • She is very observant & is curious about her personal surroundings.
- Very social and will play with anyone
Clinican
- Warm/Friendly
- Energetic Persoanlity
- Empathy
- Strong creative thinking/imaginary play
- Problem solve abilities
- Strong expressive and receptive langugae akills
- Capacity to focus and finsinh tasks that are engaging, stimulating and provide immediate feedback for over 15-20 mins