Copy - Customer Empathy Map

Insights

strengths

Plan

Gianni , 3 yr 11 m

Individual Play therapy

• Uncondional postive regard
• Self-regulation strategies
• “While we wait for your turn, you can hold this fidget toy” or “Let’s practice taking deep breaths together while the others finish.”

• Memory games
• Modeling Sharing behaviors/ providing support in classrroom

• Emotional expression narrate her emotional experiences
• CONSITENCY
• Allow herself to make mistakes

Treatment

Teacher:

• Positve Reinforcemtn

• I love how you stayed with your art project and glued everything so carefully!” or “You waited so patiently for your turn—great job staying calm!”
• Sensory Breaks: Allow her short breaks to engage in sensory play, which may improve attention in other tasks
• Sensory Integration Techniques: Use tactile materials in learning tasks to maintain her engagement.
• Teachers should respond promptly when Gianni seeks validation (e.g., “Ms. Marshall, look!”), so she feels seen and valued. Even a quick response—“I see that you’re working so carefully!
• Understadning of tactile learning style

Home: .

• Practice 2 step directions
• Ask her to repeat instructions to ensure comprehension.

• What will happen i she doesnt do chores?
• Growht mindset priase the effort
• Model Vulnerability
• Peer Groups
• Postiive reinforcemnt

Attentional Regulation

Difficulting Attening when:

Attends Well When:

Dynamic Attential Span

Highly Energetic need for Kinesthetic engagement for self expression, emotional release, effective learning

- Unstructured Playtime - No Instructions where to go - Finishes a task quickly - Not receiving feedback - If task is not engaging/stimulating/ of interest - Waiting her turn - Transition times

- Structured Activity - Interactive activities with others - When task is interactive/ provides feedback - in Public Spaces - In Preferred activities

CBCL

Parents:

• Independent/ Good adapative skills
• Good at variety of activities (painting, singing, dancing, running, & soccer.)
• Can iniate play with others
• Great memory
• Highly observant
• "Likes to to mimic" and do what her parents do

Strengths

Teacher::

• Gianni is very independent, helpful, & ready to assist.
• "always happy.”
• She can identify basic colors, count up to six, & identify some shapes.

• • She is very observant & is curious about her personal surroundings.
• Very social and will play with anyone

Clinican

• Warm/Friendly
• Energetic Persoanlity
• Empathy
• Strong creative thinking/imaginary play
• Problem solve abilities
• Strong expressive and receptive langugae akills
• Capacity to focus and finsinh tasks that are engaging, stimulating and provide immediate feedback for over 15-20 mins