Halloween escape

halloween escape

start

Get all the candy!

escape halloween

You've got your pumpkin ready for the spookiest night of the year. Your mission: navigate through five haunted houses, solve their riddles, and amass a bone-chilling treasure trove of candy. 🎃👻🍬

go!

Go house to house!

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Candy obtained

Witch's house

Alert! Witches nearby! Dare to knock?

knock

1/3

Yesenia True or False: When searching for a direct forgiveness application you CAN use the last four (4) of SSN for PII information, if you used the SSN to search for an application.

knock

knock

True

False

2/3

Matt: If a caller has questions about returning to regular servicing, they should contact their loan servicing center?Required to answer. Single choice.

Yes

No

3/3

Yvonne: If you lose access to VDI, CAFS or any other portal what is the name of the guide that can help you?

Assisting Callers During Technical Issues

IDV Quick Guide

Spooktacular!

You've passed the first test and scored some candy. Keep it up!

continue

Candy obtained

Go to the next house!

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✔️

Candy obtained

House of the Wolf

A wolf is on the loose! Got the guts to knock?

knock

1/3

Kenadi: True or False: In RRF when searching for an account you can use the Confirmation Number as PII if you used it to find the account.

knock

knock

True

False

2/3

Shamonica: True or False: when verifying an RRF account you can use the FULL business name if its listed differently that the callers first and last name.

True

False

3/3

Brittney: True or False: when using DOC V callers must scan the QR code to upload their documents Required to answer. Single choice.

True

False

Awesome!

You've outsmarted the wolf, and your candy bag grows.

continue

Candy obtained

Go to the next house!

🔒

🔒

✔️

✔️

Candy obtained

Frankenstein's House

An electrifying house, are you up for it? ⚡

knock

1/3

Celine: What step new step was added to the escalation form

knock

knock

Agent name

Account suspended reason

2/3

Daniel: True or false: ALL new users must use DOC V when verifying their MYSBA accounts.Required to answer. Single choice.

True

False

3/3

Taymee: Where can you find the new Understanding your Resources & When to Use Them.pdf/ guide?

Checking the SBA website

By going to the team's button on teams and looking under General, then Files.

You rock!

You've unraveled the mysteries of Frankenstein and scored more candy.

continue

Candy obtained

Go to the next house!

🔒

✔️

✔️

✔️

Candy obtained

House of the Mummy

A mummy in the house! Shall we?

knock

1/3

Jamisha: What page of the script can you find the DF PII requirements?

knock

knock

120

137

2/3

Answer together: what is the first two things we should ask a caller to give us?

Loan number and SSN

First and last name and call back number

Username and password

3/3

Answe together: What can we ask a caller to do if they are using a mobile device

Ask if their device is updated and have the caller turn their phone sideway to view the page in landscape mode

tell the caller a cell phone will not work

Have the caller go to a computer

Fantastic!

You've unraveled the mummy's secrets and bagged more candy.

continue

Candy obtained

There is only one house left!

✔️

✔️

✔️

✔️

Candy obtained

Dracula's house

Last stop, Dracula's House! Do we dare?

knock

1/3

Answer togetherTrue or falus: the name on the CAFS account MUST match the SSN that is listed?

knock

knock

True

Falus

2/3

Answer together: When would you use these stepts? 1. “Please login to CAFS at caweb.sba.gov” 2. “Hover your cursor over the person icon (Settings Menu) on the top right of the screen, and then select ‘Request Access to CAFS Systems’” 3.“You will now see a list of folders that you can click to request access to. Please select the roles that you need.” 4 “Once done press submit at the bottom of the page.”

Adding a loan

Adding CAFS system or Roles

3/3

Answer together Can this nonstandard deactivation reason be esclated: If email address contains or is listed as “old”, do NOT reactivate

Yes

NO

You're a legend!

You've bested the one and only Dracula, and your candy bag is bursting.

continue

Candy obtained

You did it!

Your journey has been fang-tastically amazing, and your candy haul is out of this world!

Are you sure you want to go out?

If you exit you will return to the start of the game and you will lose your progress

back

exit

Oh! You have failed...

try again!