Mattison AELC 3203 Letter of Complaint 2nd Draft

2nd Drafting Session

Letter of Complaint

AELC 3203 Professional Writing

Update your file name to 2nd draftApply block letter formatting:

1. 0 pt before and 0 pt after paragraphs
2. single spaced
3. 1" margins
4. 12 pt font, Arial / Times New Roman

Sender

We will not use your personal letterhead on this assignment because you are writing as a representative of your group. Start with your street address (your name goes at the end of the letter).

Date

The date is the first variable on a letter. Make sure the date is 2" from the top of the page. Don't forget to count the 1" margin!

Turn on Track Changes

Once you finish your formatting edits, turn on track changes before making any content updates.

Assignment Requirements

Who is the recipient of this letter?What should I complain about?

Audience

Content

Venting

Complaining

Complaining vs Venting

StrategyVoid of EmotionProvides InformationSuggests a Solution

Describes the emotional response caused by the problemDoes not work towards a solutionIs unprofessional (but healthy!)

Purpose

Stay on topic! Objectives:1. Inform reader of unsatisfactory service / practice / method2. Suggest a remedy:Common Solutions -

• Awareness campaign
• Event
• Program
• Opportunity

Sample letter

Closing

Model Outline

Formatting

Recipient

Intro

Body

Conclusion

Correctness

Opening

2nd Draft Assignment Requirements

File name and type (Word doc)Visible Track Changes

No letterhead, correct recipient, start with your street address, include the date

3 paragraphs: Intro, Body, Conclusion with appropriate content

Closing with typed name only; no signature or enclosure notification

Content

Closing

Letter of Complaint

Remember to submit your first draft!

Introduce yourself as part of a group, organization, or community. Try describing the community first, then declaring yourself a representative or member of that community. Avoid starting with your name or other overused openings.See my sample letter to help you get started. Best practice: Say something nice!

• Loyal customer for years
• Pleasant previous experience / product
• Increases your credibility
• Makes your reader less defensive

Provide overview of PROBLEM / ISSUEand solution with professional tone.

Introduction

Write to the AELC Funding FoundationAELC Funding FoundationATTN: Suzanne Mattison15 Lloyd Ricks WatsonStarkville, MS 39760

Letter recipient

Audience

Sincerely, (or other appropriate closing)>>> (four blank lines reserved for a signature)>Your Typed NameEnclosure Notification is not required

Closing

A formal complaint's main objective is to find a solution. No matter your career plans, you will need the ability to problem solve. First, point out the problem, provide any relevant details the audience needs, then suggest a solution.

No formatting requirements for your first draft!Use this assignment to brainstorm your contentStart with a blank Word document with the file name containing your name, our class, and the assignment name

1st Draft

Thank your readerRestate problem / issue from DB1Restate possible solution(s) from DB1Provide your preferred contact method (how about a made-up group email)YOUR specific action plan and timeline to follow-up on this letter

Conclusion

AELC Funding FoundationATTN: Suzanne Mattison15 Lloyd Ricks WatsonStarkville, MS 39760

Recipient

Complaint Topic

Review Discussion Board 1 to see your group's selected topic with the required solution

Letter Content

Professionally justify problem with the FACTSTry explaining the consequences of issue / problem from your own knowledgeAvoid source material Provide a logical solution (see DB1 for solution requirements) to specifically address any CAUSES or CONSEQUENCES you mention

Body Paragraph