Mattison AELC 3203 Letter of Complaint 2nd Draft
Suzanne Mattison
Created on October 23, 2024
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Transcript
2nd Drafting Session
Letter of Complaint
AELC 3203 Professional Writing
Update your file name to 2nd draftApply block letter formatting:- 0 pt before and 0 pt after paragraphs
- single spaced
- 1" margins
- 12 pt font, Arial / Times New Roman
Sender
We will not use your personal letterhead on this assignment because you are writing as a representative of your group. Start with your street address (your name goes at the end of the letter).
Date
The date is the first variable on a letter. Make sure the date is 2" from the top of the page. Don't forget to count the 1" margin!
Turn on Track Changes
Once you finish your formatting edits, turn on track changes before making any content updates.
Assignment Requirements
Who is the recipient of this letter?What should I complain about?
Audience
Content
Venting
Complaining
Complaining vs Venting
StrategyVoid of EmotionProvides InformationSuggests a Solution
Describes the emotional response caused by the problemDoes not work towards a solutionIs unprofessional (but healthy!)
Purpose
Stay on topic! Objectives:1. Inform reader of unsatisfactory service / practice / method2. Suggest a remedy:Common Solutions -- Awareness campaign
- Event
- Program
- Opportunity
Sample letter
Closing
Model Outline
Formatting
Recipient
Intro
Body
Conclusion
Correctness
Opening
2nd Draft Assignment Requirements
File name and type (Word doc)Visible Track Changes
No letterhead, correct recipient, start with your street address, include the date
3 paragraphs: Intro, Body, Conclusion with appropriate content
Closing with typed name only; no signature or enclosure notification
Content
Closing
Letter of Complaint
Remember to submit your first draft!
Introduce yourself as part of a group, organization, or community. Try describing the community first, then declaring yourself a representative or member of that community. Avoid starting with your name or other overused openings.See my sample letter to help you get started. Best practice: Say something nice!
- Loyal customer for years
- Pleasant previous experience / product
- Increases your credibility
- Makes your reader less defensive
Introduction
Write to the AELC Funding FoundationAELC Funding FoundationATTN: Suzanne Mattison15 Lloyd Ricks WatsonStarkville, MS 39760
Letter recipient
Audience
Sincerely, (or other appropriate closing)>>> (four blank lines reserved for a signature)>Your Typed NameEnclosure Notification is not required
Closing
A formal complaint's main objective is to find a solution. No matter your career plans, you will need the ability to problem solve. First, point out the problem, provide any relevant details the audience needs, then suggest a solution.
No formatting requirements for your first draft!Use this assignment to brainstorm your contentStart with a blank Word document with the file name containing your name, our class, and the assignment name
1st Draft
Thank your readerRestate problem / issue from DB1Restate possible solution(s) from DB1Provide your preferred contact method (how about a made-up group email)YOUR specific action plan and timeline to follow-up on this letter
Conclusion
AELC Funding FoundationATTN: Suzanne Mattison15 Lloyd Ricks WatsonStarkville, MS 39760
Recipient
Complaint Topic
Review Discussion Board 1 to see your group's selected topic with the required solution
Letter Content
Professionally justify problem with the FACTSTry explaining the consequences of issue / problem from your own knowledgeAvoid source material Provide a logical solution (see DB1 for solution requirements) to specifically address any CAUSES or CONSEQUENCES you mention