Kreative HALLOween
ESCAPE ROOM
START
INTRODUCTION
Your client has suddently disappeared out of thin air. You and your cluster must work together to find key pieces that only the client would have known... Can you navigate the escape room and still achieve your certification?
turn back
Each station gives quizzes and riddles to challenge your inquiry skills
Asking deeper questions is the only way you can escape
yes we can
no way!
The missing goals
Your client wrote down goals for their strategic plan, but no other information was given before they vanished... What question would we ask to start us in the right direction?
Isn't the client supposed to do this kind of work?
What is the rationale behind the goals?
Where does our client track their measurements?
the Vanishing Requirement
Your team is in a meeting with the client, who explains an important new requirement for the product. However, the requirement is vague. You need to figure out exactly what the client meant to ensure the product aligns with their needs. What’s the best next step to get clarity on the client’s vague requirement?
Ask clarifying questions to fully understand the client's requirement
Wait until the next meeting and hope the client provides more details
Build the feature based on your assumption of what the client meant
Mystery of the Missing Documentation
Ignore the missing documentation since the project was delivered successfully
During an audit, you find that key documentation related to a recent project is incomplete. The project was delivered on time, but the lack of documentation could cause issues later. What’s the best approach to handle the missing documentation?
Conduct a mtg with the project team to collect missing information and update the documentation
Backfill the documentation by making educated guesses
You're doing great... Keep it up!
OR ELSE!
Ghostly Insights
In a haunted mansion filled with secrets, what question would you ask to distinguish between mere ghost stories (superficial knowledge) and the true history of the mansion (deeper understanding)?
What events led to the mansion's haunting, and how did they shape its legacy?
How many ghosts are said to roam the halls?
What are the main features of the mansion?
During your quest to find the missing client, you discover a performance metrics dashboard. It reveals various KPIs. Which of the following KPIs would be the most critical to analyze in understanding the effectiveness of your processes and ensuring client satisfaction?
Metrics of mystery
Time to Resolution - The average time taken to resolve client issues
Client Feedback - Direct feedback from clients on services provided
Error Rate - The number of errors per project
CLIENT CATASTROPHE
In the midst of chaos, with projects galore, A new team awaits, but there's trouble in store. With the client now lost and deadlines drawing near, What’s the first question to make things clear?
What tools are we using?
What are the key objectives for this project?
Count Process-ula
Where are the documents stored?
HERE COME THE GHOULS...
HURRY!
Unmasking the Truth
What was the initial deadline for completing this work product?
In a spooky graveyard where each tombstone holds a story, what question should you ask to uncover the true significance of a work product rather than just its surface-level details?
What are the key components of this work product?
What challenges did we face in developing this product, and how did we overcome them?
SPOOK-CURITY DILEMMA
You’re reviewing the client’s security protocols and notice that one of the requirements mentions "secure encryption methods" but doesn’t specify which method should be used. There are multiple options, and you know each has different strengths. How should you proceed to ensure compliance with the requirement?
Select the most expensive encryption method to show you’re providing the best solution
Ask the client for clarification on which encryption method they prefer and explain the trade-offs
Ignore the encryption method entirely, as it’s not clearly defined
GHOSTLY INSIGHTS
The client mentions that they want “better performance” from the next software release, but they don’t specify what aspect of performance is lacking. Your team is unsure whether it’s about speed, stability, or something else. What should you do to better understand the client’s need for “better performance”?
Ask the client specific, targeted questions about what “better performance” means to them
Implement optimizations across all areas without asking for further details
Assume that they mean the software should run faster and focus only on that
pending results...
CONGRATS! YOU MADE IT OUT ALIVE! THE MONSTERS WILL HAVE TO WAIT...
BACK to KREATIVE'S lUNCH & lEARN SESSION
RIP to my dinner...*crying*
Rejoin the SESSION
You should be headed back into the Lunch & Learn session to talk about your key takeaways from the game! Thanks for Playing!
You're
ZOMBIE FOOD!
TRY AGAIN (IF YOU DARE...)
Kreative Halloween Escape Room
Nicky
Created on October 22, 2024
Training aid in asking the right questions to dive deeper into your work products/tasks!
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Transcript
Kreative HALLOween
ESCAPE ROOM
START
INTRODUCTION
Your client has suddently disappeared out of thin air. You and your cluster must work together to find key pieces that only the client would have known... Can you navigate the escape room and still achieve your certification?
turn back
Each station gives quizzes and riddles to challenge your inquiry skills
Asking deeper questions is the only way you can escape
yes we can
no way!
The missing goals
Your client wrote down goals for their strategic plan, but no other information was given before they vanished... What question would we ask to start us in the right direction?
Isn't the client supposed to do this kind of work?
What is the rationale behind the goals?
Where does our client track their measurements?
the Vanishing Requirement
Your team is in a meeting with the client, who explains an important new requirement for the product. However, the requirement is vague. You need to figure out exactly what the client meant to ensure the product aligns with their needs. What’s the best next step to get clarity on the client’s vague requirement?
Ask clarifying questions to fully understand the client's requirement
Wait until the next meeting and hope the client provides more details
Build the feature based on your assumption of what the client meant
Mystery of the Missing Documentation
Ignore the missing documentation since the project was delivered successfully
During an audit, you find that key documentation related to a recent project is incomplete. The project was delivered on time, but the lack of documentation could cause issues later. What’s the best approach to handle the missing documentation?
Conduct a mtg with the project team to collect missing information and update the documentation
Backfill the documentation by making educated guesses
You're doing great... Keep it up!
OR ELSE!
Ghostly Insights
In a haunted mansion filled with secrets, what question would you ask to distinguish between mere ghost stories (superficial knowledge) and the true history of the mansion (deeper understanding)?
What events led to the mansion's haunting, and how did they shape its legacy?
How many ghosts are said to roam the halls?
What are the main features of the mansion?
During your quest to find the missing client, you discover a performance metrics dashboard. It reveals various KPIs. Which of the following KPIs would be the most critical to analyze in understanding the effectiveness of your processes and ensuring client satisfaction?
Metrics of mystery
Time to Resolution - The average time taken to resolve client issues
Client Feedback - Direct feedback from clients on services provided
Error Rate - The number of errors per project
CLIENT CATASTROPHE
In the midst of chaos, with projects galore, A new team awaits, but there's trouble in store. With the client now lost and deadlines drawing near, What’s the first question to make things clear?
What tools are we using?
What are the key objectives for this project?
Count Process-ula
Where are the documents stored?
HERE COME THE GHOULS...
HURRY!
Unmasking the Truth
What was the initial deadline for completing this work product?
In a spooky graveyard where each tombstone holds a story, what question should you ask to uncover the true significance of a work product rather than just its surface-level details?
What are the key components of this work product?
What challenges did we face in developing this product, and how did we overcome them?
SPOOK-CURITY DILEMMA
You’re reviewing the client’s security protocols and notice that one of the requirements mentions "secure encryption methods" but doesn’t specify which method should be used. There are multiple options, and you know each has different strengths. How should you proceed to ensure compliance with the requirement?
Select the most expensive encryption method to show you’re providing the best solution
Ask the client for clarification on which encryption method they prefer and explain the trade-offs
Ignore the encryption method entirely, as it’s not clearly defined
GHOSTLY INSIGHTS
The client mentions that they want “better performance” from the next software release, but they don’t specify what aspect of performance is lacking. Your team is unsure whether it’s about speed, stability, or something else. What should you do to better understand the client’s need for “better performance”?
Ask the client specific, targeted questions about what “better performance” means to them
Implement optimizations across all areas without asking for further details
Assume that they mean the software should run faster and focus only on that
pending results...
CONGRATS! YOU MADE IT OUT ALIVE! THE MONSTERS WILL HAVE TO WAIT...
BACK to KREATIVE'S lUNCH & lEARN SESSION
RIP to my dinner...*crying*
Rejoin the SESSION
You should be headed back into the Lunch & Learn session to talk about your key takeaways from the game! Thanks for Playing!
You're
ZOMBIE FOOD!
TRY AGAIN (IF YOU DARE...)