Project Work

Introduction to Investments at FNZ - Level 1

Babita Mundra

PART 4: Evaluation Plan

Click on each of the text below to take you to the relevant Parts.

CONTENTS

PART 1: LX DESIGN PLAN – Macro Design

PART 2: Instructional Design Plan & Prototype - Micro Design

PART 3: Rollout Plan - Implementation

Please note that instead of providing the Commentary & Reference part at the end of each Part, I will instead split it across each area or steps (where needed) for ease of explanation and also help give you an understanding of my thinking behind the learning design. For example: PART 1: LX DESIGN PLAN - MACRO DESIGN • Step 1 Who? Will provide Commentary & Reference • Step 2 Why? Will provide Commentary & Reference • And so forth…

About this project

PART

LX DESIGN PLAN Macro Design

• Due to company privacy, some content cannot be disclosed or shared widely.

DISCLAIMER

FNZ is a financial technology company that provides technical platforms for financial businesses that offer various investment types to consumers. Known as a wealth growth platform, FNZ partner with over 650 financial institutions and 12,000 wealth managers. Some of their clients are Santander, Vanguard, Aviva, Barclays Abrdn, plus many more.

INTRODUCTION

The WHO of Learning

STEP 1

LX DESIGN PLAN - Macro Design

ReflectiveCommentary

Not all colleagues that work at FNZ will have knowledge of “Investments” and how this is a big part of the FNZ business. FNZ has over 6000 employees across the globe from various cultural backgrounds and come from different areas of the business such as Sales, Finance, HR, Procurement, IT, Support Services, Risk & Compliance and Training. Their knowledge and understanding of investments are minimal. Even though colleagues are from various countries & nationalities, English is the spoken and written language used at FNZ. So all colleagues are required to have proficient use of the English language.

WHO?

View Persona

View Persona

ReflectiveCommentary

References

Devina Patel

Jeremy Place

LEARNING PERSONAS

The WHY of Learning

STEP 2

LX DESIGN PLAN - Macro Design

Twice a month the business showcases FNZ products / services, and what each region / department are doing. These sessions are really informative, however, can go above people’s head if they don’t have the basic knowledge of investment markets and how FNZ platform technology supports it.

Townhall Webinars

Learning Gap

Aim

A lot of colleagues who are not subject experts in financial markets, but experts in their own field, for example Marketing, do not really understand how FNZ technology works in the financial markets. To gain an understanding, you would need to know what we mean by “financial investments” and how the FNZ platform supports businesses in offering investments to consumers. Like myself, I am one of these who lacks an understanding in this area too, so do not fully understand a big part of the FNZ business.

WHY?

(Hover over to view content)

Create

Evaluate

Analyse

Understand

Apply

Remember

Learning Goals (SMART)

ReflectiveCommentary

References

Learning Outcomes

The WHAT of Learning

STEP 3

LX DESIGN PLAN - Macro Design

ReflectiveCommentary

Lesson1 Introduction to Investments

Lesson 4 Learning Resources

Lesson 3 Investment Types

Course Structure

Lesson 2 Working with Investments

The course comprises of 4 Lessons (modules), designed to be a building block of knowledge. Level 1 starts off with basic knowledge on what investments are, leading the learner to confidently gain a good foundation of investment knowledge before they progress to Level 2. Lesson 4 will provide links to resources for further reading and information such as links to FNZ learning resources stored on SharePoint available to access whenever they need to.

Introduction to Investments at FNZ: Level 1

Topic 1 What is an Investment? Topic 2 Savings Vs Investment Topic 3 What are Asset Classes? Topic 4 How the FNZ Platform Support Investments

Topic 1 Additional Resources

Topic 1 Introducing Different Investment Types Topic 2 Instrument Codes Topic 3 Instrument Codes Used at FNZ

Topic 1 Investment Considerations Topic 2 What Happens When Cash is Invested Topic 3 Investing Strategies

Topic 1 What is an investment? Topic 2 Savings vs Investment Topic 3 What are Asset Classes? Topic 4 How the FNZ Platform Support Investments

Learning Resources

Investment Types

Working with Investments

Introduction to Investments

ReflectiveCommentary

References

Visual Design

Learning Pathway - Introduction to Investments at FNZ: Level 1

The HOW of Learning

STEP 4

LX DESIGN PLAN - Macro Design

Course period Learners given a date to complete the course by, they will normally be given 3 months to complete it even though expected time is 45 minutes. Learners can dip in and out again should they need to, so long as it’s within the 3 month period. Learning Theory Cognitivism as it’s learner-centred and will look at: • How best to design it? • How do they remember it? • How does it get into our memory? Design wise have to think about scenarios and actively participate in learning where they get to see how it applies in real life in order to relate and remember.

Solution

Location

Flexible

Multiple Formats

Self-paced

Asynchronous approach, can be completed online for learners to complete. Hover over the icons to view the reasons given:

Mode of Delivery

The learner will receive assessment and feedback to support engagement:

• Feedback will be provided at the end of each quiz to encourage learning.

Flow MODEL

The activities will be in the form of quizzes:

• Some questions will include scenario based situations.
• Some questions will be multiple choice.
• Some questions will include matching definition to words where the leaners drags and drops.

Hover over the icons to view more

The learner will engage with content through multimedia formats:

• Content will be delivered using on-screen text.
• Animated scenario videos will be used to help explain real life situation and also concepts.
• Caption text and downloadable video scripts provided.
• External links to videos explaining concepts.

Feedback

Activities

Content

Building Blocks & Learning Formats

Click on the icons to view learning pathway

Learning Resources

Investment Types

Topic 1 What is an investment? Topic 2 Savings vs Investment Topic 3 What are Asset Classes? Topic 4 How the FNZ Platform Support Investments

Working with Investments

Introduction to Investments

ReflectiveCommentary

References

Learning FLOW

PART

Instructional Design Plan & Prototype Micro Design: Lesson 1 Introduction to Investments

1. Real life scenario

How FNZ Platforms Support Investments

Topic 4

1. Five types of asset classes
2. How to acquire Assets
3. What’s a portfolio?

What are Asset Classes?

Topic 3

1. Savings definition
2. Let’s compare the two

Savings Vs Investment

Topic 2

1. How investing works
2. Reasons to invest
3. How do you invest?

What is an Investment?

Topic 1

LESSON 1: INTRODUCTION TO INVESTMENTS - TOPICS

Reflective Commentary

What is the purpose of this resource? To give FNZ employees a basic understanding of how investments work on the FNZ platform. Learning Objective 1: Recall what an Investment is and how they work on FNZ platforms. Learning Objective 2: Recognise the difference between savings and investments.

Learning Outcomes

Who is this learning for? FNZ employees. Although this course will be rolled out as part of the induction program for new starters. This course will be available for everyone at FNZ to access.

Target Audience

SCOPE

TRANSITION

ReflectiveCommentary

WIREFRAME

Icons Definition

Reflective Commentary

TRANSITION

SCREEN PLAN

Developer Notes

Reflective Commentary

TRANSITION

STORYBOARD

CLICK THE IMAGE BELOW

Introduction

The development phase includes a prototype based on the instructional design plans outlined in this project. You can view this prototype by clicking the image on the right. The prototype will open in a new browser (Chrome, Safari or Internet Explorer). In the prototype, only Lesson 1 is developed.

Reflective Commentary

References

Prototype - Lesson 1 Introduction to Investments

PART

ROLLOUT - IMPLEMENTATION

FNZ will rollout the online course on a Learning Management System (LMS) Workday. Workday is already implemented at FNZ and is used for delivering elearning courses.

Features

Limitations

Ease of Use

Reflective Commentary

Rollout Plan

The Articulate 360 apps are used for design and development.

Workday Learning is the LMS currently used at FNZ.

Resources

Reflective Commentary

The process of rolling out the course involves different departments and roles. Click the Staffing Rollout Plan to view the stages involved.

Staffing Rollout Plan

Staff/Resources to Support Rollout

Click on each functionality below to learn more

Reflective Commentary

Workday Learning LMS offers the functionalities you need to deliver courses online and report learner progress.

Course Set-up

Engagement

Uploading

Dashboard

Workday Functionalities& Rationale

Tracking

Step 3

Go Live

Step 3

Testing

Step 2

Soft Launch

Step 1

Click on the steps below to view information on each step

Reflective Commentary

Outline of Go Live Plan

Learners will receive a notification message in their Workday inbox. They will also get a nudge on their Dashboard stating the course is availabe to access.

Notifications

Knowledge checks and quizzes within the course to increase engagement.

Interactvity

Marketing

Intranet On the Training & Development page, the Level 1: Introduction to Investments will provide a Hook for the course to entice the business to visit. The page will explain the course purpose and how it will benefit colleagues at FNZ.

References

Email Email notifications are sent out to the business announcing the course is live, along with an elink to access it on Workday.

Reflective Commentary

Engagement Tactics & Rationale For Use

PART

EVALUATION PLAN

Process Based

Outcome Based

Click on each below to learn how

Reflective Commentary

The Level 1: Introduction to Investments course will be evaluated to capture the:

• Learner's experience (LX, UX, UDL).
• Check to see if objectives have been met.
• Apply feedback analytics to improve the course.

Evaluation Plan

Learners will be asked to complete a feedback survey at the end of the course. This will be survey will be created in Microsoft Forms which is a free tool to create and share online surveys, quizzes, polls and forms.

Feedback Survey

Reflective Commentary

Evaluation: Kirkpatrick Model

Implementation Review the staffing plan for the rolling out the course.

Development Set up review meetings with the SMEs and People Talent team to gather further feedback on the development process, tools and finished prototype.

Design Apply further research on design improvements and what could be a better learning experience based on Survey results.

Analysis This will assess if the course objectives have been met, learning gaps reduced and knowledge of investments has increased by gathering learning analytics from Workday and survey results.

Process Based (ADDIE)

Each stage of the ADDIE model will be evaluated. This involves feedback from key Stakeholders, SMEs and the People Talent team. Improvements will be applied to each process; Analysis, Design, Development and Implementation.

• https://www.learnupon.com/blog/synchronous-learning-asynchronous-learning/
• Piaget's 4 Stages of Cognitive Development Explained, Background and Key Concepts of Piaget's Theory, https://www.verywellmind.com/piagets-stages-of-cognitive-development-2795457
• Three main Theories (https://youtu.be/8yR4o6RNFro?feature=shared)
• How Bloom's Taxonomy Can Help You Learn More Effectively, https://www.verywellmind.com/blooms-taxonomy-and-learning-7548280
• Digital Learning Institute, 2024, Module 3: Learning Experience (LX) Design, Lesson 3: Learning Experience Design, viewed October 2024

References

Commentary

When I started to develop this prototype, I had to tweak the settings in the tool Articulate Rise (used to develop the course) so that the menu flow and structure was in alignment with the design plans. This part of the project I found to be challenging. As I started to develop the prototype, I began thinking if this was the best approach to take structure wise. Going forward, I willl revisit the design plans and collaborate with the SMEs to come up with a good structure. I wanted to make the course educational and engaging with the primary audience in mind. The course includes a few videos as they are well received at FNZ. The learners (colleagues) prefer this type of method due to it being time-saving and easy to digest.

There is an assumption that all colleagues know what the business is talking about when using financial jargon and processes. Most FNZ colleagues only know their own knowledge/experience in their field but not the sector the company is part of (financial). There are also different levels of knowledge amongst colleagues, for example a Sales person would have a good understanding of Investments compared with a software developer. There are no courses offered to colleagues at FNZ that teaches about Investments and how they work with the FNZ technology platform.

Learning Gap

AI-Summarised Feedback

Notification Alerts

Learner Comments

Learner Engagement

Engagement (click on screen to zoom in)

XXXX

Commentary

The Digital Learning Designer will track feedback comments and ratings frequently and make updates to the course when needed.

Step 4: Tracking

Step 3: Go Live

The course becomes available on Workday in Q4.

See Storyboard Screen 10.3. Resources and links will be in the Lesson Additional Resources.

Note:

Even though FNZ employees use Workday, there have been reports of it not being user friendly. Learners still do not know how to fully use their learning dashboard.Note:The Human Resources team are currently working on putting together some mico-learning video tutorials to support FNZ employees, on using Workday efficiently, and also to reduce support calls.

Ease of Use

The steps outlined in the Go Live plan are based on my current experience at FNZ and how I collaborate with team members. It's not something that I have had to think about before but the process is the same. This course module has taught me to capture this process and put more thought into the Go Live plan. Again, this is a stage that I do not normally get involved in, so it is nice to be able to learn more about this process. The one thing I would consider outside of this plan is maybe reduce the number of team members who will be doing the testing from 30 to 15 people instead. This is to manage the feedback better.

Commentary

• Bloom’s Taxonomy: Structuring The Learning Journey https://youtu.be/ayefSTAnCR8?feature=shared
• Integrating Technology with Bloom’s Taxonomy, https://teachonline.asu.edu/2016/05/integrating-technology-blooms-taxonomy/
• Digital Learning Institute, 2024, Module 2: Design Principles, Lesson 2: Learning Outcomes & Bloom’s Taxonomy, viewed October 2024

References

Working at FNZ for two years onwards, here I thought of my own experience. I didn’t have a strong knowledge of investments and fully understanding how the FNZ technology is used in real life scenarios. As new starters and graduates started to join the company, there was a business need to offer knowledge on investments. In 2023 there was a quick rush to create a course on this and FNZ platforms as part of the induction program which amalgamated into a lot of content that dives deep into investments and FNZ. I wanted to redesign this course in a way to make the content comprehensive and digestible, so my redesign involves splitting the course into two levels.

Commentary

Commentary

My idea is to develop this in Rise with a simple structure of using Lessons and Topics, not "modules". So the course is "Introduction to Investments at FNZ" that contains 4 lessons. Within these lessons are "Topics" not sections. Topics will have sub-topics. The reason for the confusion is because at work they refer "modules" as a "course" so to avoid this I have kept it simple with Course > Lessons > Topics > Sub-topics.

Commentary

This wireframe is for the first lesson "Introduction to Investments" and the four topics provided in this lesson: Topic 1: What is an Investment? Topic 2: Savings Vs Investment Topic 3: What are Asset Classes? Topic 4: How FNZ Platforms Support Investments

The course becomes available on Workday in Q4.

Step 3: Go Live

Need to make sure that the learning goals are SMART. Specific Learners know what they are learning and what to do with this new knowledge after completing the course. Measurable Learners can observe their performance by assessing what they have learned. Achievable Learners will be able to recognise different investment opportunities and how FNZ technology supports them. Relevant Learners can use and apply the learning in real life by investing money in certain financial markets. Timely Learners can start to think about how FNZ platforms support investments in real life once the course is completed.

Learning Goals (SMART)

The Digital Learning Designer will track feedback comments and ratings frequently and make updates to the course when needed.

Step 4: Tracking

Commentary

This part is good for thinking about what we want learners to achieve from this course, so breaking it down per lesson really helps to look at learning outcomes on a micro level.

Dashboard (click on screen to zoom in)

Throughout my career as an Instructional Designer, which has been 11 years, I have always followed the ADDIE model when creating courses (online and blended). I decided to continue with this model at FNZ and for this project. Going forward, I will look at other models like S.A.M for quality improvements. The S.A.M model would fit well at FNZ as we work in an agile environment.When I first studied Instructional Design online at the University of California - Irvine in 2014, ADDIE was the only model taught. I had heard of S.A.M before but never studied it. Since studying the Professional Diploma for Digital Learning Design at DLI, I have discovered and learned about other models that have evolved from ADDIE since 2013. The new learning models still keep the ADDIE principles in mind, so it is important to have a good understanding of ADDIE.

Commentary (145)

Going forward, to increase engagement I will not use the quiz format provided in Rise but instead create them in Storyline. This will allow me to have more control over the design, layout, interactivity and format. It will make the quizzes more visually appealing and fun. So I will definitely revisit the design phase and incorporate some gamification type of quizzes.

Commentary

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The flow model will be Linear where the learner will need to complete the previous lesson in order to progress to the next one. This will support the building block of learning where content from the previous lesson will only make sense when commencing the next lesson. No formal assessment is given. At the end of each topic, within a lesson, there will be quizzes to test their knowledge in an informal fun way.

Flow Model

Step 2: Testing

The test plan during the last week of Q3 will cover:

• Enrollment
• Navigation
• Accessibility
• LX
• Tracking of Knowledge Check results

Based graduates that join FNZ who are enrolled to take this course and colleagues who have been at FNZ a bit longer and have access to the course on the FNZ LMS should they want to learn more.

Commentary

Investments is a subject that can get quite complex, so breaking it down into small topics and simplifying it will help the learner take in the subject better. Using real life scenarios is ideal as it make it relatable and easy to remember, for example you want to know how to make your money grow but don’t know how and who to speak to. Cognitive upload (Cognitivism) – how best to design it, how do we remember it, how does it get into our memory.

Commentary

• Learning Record System & WOrkday Google Search, https://www.google.com/search?q=does+Workday+learning+have+an+LRS%3F&rlz=1C1GCEA_enGB1006GB1006&oq=does+Workday+learning+have+an+LRS%3F&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRigATIHCAIQIRigATIHCAMQIRigATIHCAQQIRigATIHCAUQIRigATIHCAYQIRiPAjIHCAcQIRiPAtIBCjExOTY2ajBqMTWoAgiwAgHxBSYmu5vSit8I8QUmJrub0orfCA&sourceid=chrome&ie=UTF-8
• Digital Learning Institute, 2024, Module 10: Rollout & Implementation
• Workday Learning Features, https://www.workday.com/content/dam/web/se/documents/datasheets/datasheet-learning-se.pdf

Note: Most of my resources are from researching on Google, DLI course study materials, Exemplars 1 & 3, and using my current knowledge at FNZ.

References

The aim of the course is to upskill FNZ colleagues with the knowledge of Investments. Once they have an understanding of what Investments are, how they work, their confidence level in the FNZ business will also grow. This knowledge is also something they can apply outside of FNZ and maybe start to think about how they can invest their own money to generate wealth. As the business does not want this course to be formally assessed but be more fun based, there will be quizzes and activities instead at the end of each topic and lesson. There will be no formal assessment at the end of the course.

Aim

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Outcome Based

Use the Kirkpatrick model to evaluate outcomes to evaluate if:

• there are any learning gaps identified.
• FNZ employees have a better understanding of investments since taking the course.
• FNZ employees have a better understanding of how the FNZ Platform plays a big part in financial services since taking the course.

Uploading (click on screen to zoom in)

Step 1: Soft Launch

The soft launch will be delivered in Q3 (with the view to go live in Q4) to the People Talent team where they will take the course and gather LX feedback. The Team consists of 30 people whose roles are:

• XX
• XX
• XX
• XXXXXX

Commentary

As I am not the SME of this course, I have found this part of the project challenging in what to insert as the content. What i have some is taken some content from the current course and placed it where i see fit. In reality, I would work closely with SME to ensure that the correct content is provided and placed correctly in the relevant sections. Also as I will be the one developing the course, I have a clear direction of how this course will be built tool and brand wise. I was unsure of the screen numbering for the Hook, Objectives and Navigation as the text will be on one screen at the beginning of the course (see prototype). I feel that this course focusses a lot on design/development being done in Storyline which can confuse me when using the DLI's storyboard template to use for the project work, so for clarity I need to address this here.

Articulate Rise, the tool used to create the courses offers various publishing options:

• SCORM 1.2
• SCORM 2024
• AICC
• xAPI
• cmi5

Currently all courses are published to SCORM 1.2 which provides us with some analytics, however SCORM 1.2 does not track the digital body language of a learner. Only publishing to xAPI can the LMS offer these analytics. In order to track the digital body language of a learner, the LMS would need the implementation of a Learning Record System (LRS) which Workday does not have. Therefore further research and discussions with Administrators, IT Specialists and Managers are needed in order to create a learning ecosystem to support the evaluation phase of the course.

Limitations

Use C.R.A.P. design principle to consider Contrast, Repetition, Alignment, and Proximity to apply effective design and avoid congnitive overload.

References

Course Set-up (click on screen to zoom in)

• Money Helper, What are investments, https://www.moneyhelper.org.uk/en/savings/investing/investing-beginners-guide
• Digital Learning Institute, 2024, Module 3: Learning Experience (LX) Design, Lesson 3: Learning Experience Design, viewed October 2024
• Digital Learning Institute, 2024, Module 3: Learning Experience (LX) Design, Lesson 5: Instructional Design & Development, viewed October 2024
• FNZ Company, www.fnz.com
• A beginner’s guide to investing in the stock market, https://fortune.com/recommends/investing/how-to-start-investing/

References

• Design for How People Learn (Voices That Matter),
• Three main Theories (https://youtu.be/8yR4o6RNFro?feature=shared)
• How Bloom's Taxonomy Can Help You Learn More Effectively, https://www.verywellmind.com/blooms-taxonomy-and-learning-7548280
• Digital Learning Institute, 2024, Module 3: Learning Experience (LX) Design, Lesson 3: Learning Experience Design, viewed October 2024

References

SMEs The SMEs will be the Senior Technical Training Specialists in both Delivery and Operational areas of the Department. Working closely with them for provision of the correct content and flow of topics. Structure The structure of the course is to provide Level 1 information on Investments at FNZ and to not overwhelm learners who will be new to Investments and FNZ. The content will be broken into smaller topics within the right lessons for ease of cognitive upload. Breaking down learning into manageable chunks that form a unified learning experience. Topic Topics will flow progressively, for example mentioning Assets in the Introduction lesson so that they can understand it later in other topics and how they fit. Topic will contain a mix of animated videos, PDFs and also quiz activities to make it more engaging and also get them to think about what they have just learned to encourage cognitive digestion.

Commentary

The test plan during the last week of Q3 will cover:

• Enrollment
• Navigation
• Accessibility
• LX
• Tracking of Knowledge Check results

Step 2: Testing

• Can build online, in-person, or hybrid courses by combining video, instructor-led training, documents, or standards-based e-learning.
• Can also track course views, completions, survey results.
• Can create, upload, and share videos and other content.
• SCORM or AICC compliant.
• Unlimited storage and streaming tracking plays and completions.
• Can create learning campaigns delivering relevant content.
• Learners can viewers rate, share, and collaborate, learning can become viral within your organisation.
• Employees can create and share their own lessons.
• Good learning analytics, Workday Learning can measure the value and demonstrate the impact of learning with flexible dashboards and reports that combine live data from across Workday.
• Can be used on a computer, smartphone or tablet via app.

Features: Workday Learning

• Four Steps To Creating Learner Personas, https://elearningindustry.com/four-steps-to-creating-learner-personas
• Digital Learning Institute, 2024, Module 3: Learning Experience (LX) Design, Lesson 1: Learner Personas, viewed October 2024
• Digital Learning Institute, 2024, Module 3: Learning Experience (LX) Design, Lesson 5: Instructional Design & Development, viewed October 2024

References

The test plan during the last week of Q3 will cover:

• Enrollment
• Navigation
• Accessibility
• LX
• Tracking of Knowledge Check results

Step 2: Testing

The idea here is to use Bloom’s taxonomy to help decide what it is we want the Learner to know without overwhelming them with complex and jargon information. Supporting these goals I have also considered SMART to ensure they are Specific, Measurable, Achievable, Relevant, and Timely. We want them to be able to apply and relate to this knowledge with how FNZ technology contributes to the financial sector and in real life personal scenarios.

Commentary

I have been at FNZ for three years now and was employed in May 2022. It was only six months ago that I got admin access to Workday Learning. Since having access, I have been able to do a lot more by uploading of SCORM files to course pages. I do not set up course pages, these tasks are currently done by the People Analytics Analyst, and People Training & Development Advisor. However, going forward, it is likely that I will get more involved in these tasks.I do get involved in the engagement of learners by checking in on the feedback comments section regularly. Workday Learning has also introduced a new AI feature, which came out two weeks ago, where it gives you a summary report based learner feedback. Having admin access to the LMS has really helped me to make use of these features especially for the evaluation phase. It also allows me to make small course updates and re-upload when needed.

Commentary

As mentioned in the screenplan, the quizzes are within the lesson, not at the end of the lesson or course. As the business does not require a formal assessment.

Note:

I don't usually get involved in the full rollout and implementation phase of the learning model, however I do contribute towards the initial stages of the course set up on Workday by uploading the course SCORM file to the designated course page, providing the course cover photo and course description. The course page that is set up in Workday is mainly done by other team members who manages Workday Learning (People Analytics Analyst and the People Training & Development Advisor). Since studying the "Rollout" module I have learnt so much and it has motivated me to get more involved in the implementation phase on Workday; mainly setting up and creating course pages and lesson structures. This module has taught me the insight and confidence to get more involved here, especially when it comes to the design stages. Having a good understanding of your LMS and its capabilities helps you to design your course better, and knowing what is possible.

Commentary

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The course becomes available on Workday in Q4.

Step 3: Go Live

Commentary

This course will not have voice over, it will have only:

• on screen text
• images
• videos

The only audio that will be present will be from the videos provided in the course. The reason for not providing voice over is because some learners (myself included) find voice overs annoying, expecially having to wait for the voice over to finish in order to progress to the next topic. I also feel that it does not have a placement in the course, especially as it will be built in Articulate Rise which does not offer adding voice overs (unlike Storyline). ASSESSMENT SCREEN PLAN I have based the assessment to be informal and to be taken at the end of each lesson.

The flow model will be Linear where the learner will need to complete the previous lesson in order to progress to the next one. This will support the building block of learning where content from the previous lesson will only make sense when commencing the next lesson. No formal assessment is given. At the end of each topic, within a lesson, there will be quizzes to test their knowledge in an informal fun way.

Flow Model

Commentary

The choice of LMS is not one I would ideally use, however, Workday is currently being used throughtout the organisation and has been for many years. Over the years Workday has improved its functionality to offer SCORM compliant LMS through a function known as Workday Learning. This allows the FNZ business to use Workday not only for Human Resource but also for Learning and Development functions. Even though Workday is used at FNZ for activites such as booking a holiday, all employees use it for completing training courses. It is the place to go to complete all elearning requirements to meet regulatory compliance. Every year FNZ is audited by the Financial Conduct Authority (FCA) to check that all employees have completed compliance courses, it is a legal requirement that will result in a huge fine should FNZ not comply. Workday Learning offers reporting and tracking analytics that helps support the business. In the Ease of Use part I mentioned that Human Resources team are working on creating short bite-size How To videos. They reached out to me for some guidance on the best approach for this and how to deliver it on Workday. I will be assisting them on testing the LX of the videos too.

Step 4: Tracking

The Digital Learning Designer will track feedback comments and ratings frequently and make updates to the course when needed.

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Feedback Survey

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